Hello Sangeet and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about the difficulties you experienced with your Moen 900-001 Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve and with the product 1-year limited warranty. We are sorry to hear that you decided not to extend the product’s 1-year limited warranty through our FloProtect plan. We apologize that your Moen 900-001 Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve did not live up to your expectations and we hope you will give us a try again in the future. Moen Smart Water specialists can be reached at 1-844-633-8356 and are available Monday through Friday from 8:00 am – 7:00 pm and on Saturdays from 9:30 am – 6:00 pm Eastern Time.