Window Replacement in Aurora, CO

April 16, 2026

We placed this order before closing on the house, understanding there would be a production timeline, and worked with your partners designer for measurements. Who rescheduled last minute twice before actually showing up for the consult. After waiting several weeks for production and additional time for installation, we were very disappointed to learn that one blind was manufactured in the wrong size and two others were mounted incorrectly. Additionally, one of the roller shades was not functioning properly. I pointed this out to the installer during installation, but he stated that it is just how they are. This was not accurate as it was the only shade that did not roll all the way up to the top and was clearly not operating as intended. At the time of installation, I was told the issues with the size and incorrect mounts would be reported and that replacement parts would be ordered. I did not receive any confirmation that the report was submitted, that replacement parts were ordered, or what the expected timeline for resolution would be until I reached out several days later. Because of the lack of follow-up, I reached out to request confirmation that the issues had been formally addressed and to understand the next steps. This caused us to face several additional weeks of delays while we waited for the corrected blind and replacement parts, followed by more time to get back on the installer?s schedule. This significantly extended an already lengthy process, despite the fact that we planned ahead and relied on the team?s measurements. When the replacement blind arrived it had visible imperfections and one of the roller shades was extremely damaged and had to be replaced. So we had to got through yet another replacement order and replacement. Because the measurements and order details were handled entirely by your team, the issues were outside of our control. Given the multiple service issues, product defects, and the extended timeline required to correct them, I have requested a 25% partial refund of the total order cost as a goodwill resolution from rockwood and am in the process of waiting to hear back from their management. My family and I have used Home Depot and their partners for several home projects and love and trust the brand so I was extremely surprised by the poor service we received during this project.

- HomeDepotCustomer

Aurora, COundefined, 80015

February 18, 2026

Expensive but nice

- Shar

Aurora, COundefined, 80016

January 24, 2025

Excellent

- HomeDepotCustomer

Aurora, CO, 80016

October 30, 2024

Great job! They look perfect!

- HomeDepotCustomer

Aurora, CO, 80011

September 27, 2024

Great crew, they were able to tell me what more was needed, finished the job and were very professional

- Levi

Aurora, CO, 80016