April 4, 2013
it took way too long to install the carpet from the day of the measurement. It took over 12 days before we got a call from the installer. we're happy about the choices of carpet and the install. but they forgot to do the stairs, and nobody wants to take responsibility for it. Even though I brought it up to the store prior to the installer coming, no action was taken. I was asked whether I was present when the measuring co. came in? I was, but I did show them the bedroom down stairs , the stairs and the two bedroom upstairs. But somehow the stairs were left out. I offered to buy more carpet but that wasn't accepted. Why I don't know. It seems there were too many people involved in the process, and the left didn't what the right was doing. A total lack of communication. The first question from any visitor to the home is what's wit the stairs?
- Mario
Windsor, CT, 06095
April 4, 2013
Windsor, CT, 06095


