October 27, 2025
The estimator did not provide any useful information or recommendations. I should have been told to cover up all the furniture in adjacent rooms as removing the existing tile would make a lot of dust. It floated very far and was a mess to clean up. Installers could have taped down protective sheets of cardboard to walk on and do any cutting of tile to protect my wood floors. All they had was runner drop cloths. The quality of their work was excellent. I paid in full 7-2-2025 and was told I would be contacted by installation company to set the date for installation. I would have expected an earlier date for installation. I was very surprized to hear it would be 10-22-2025. Over 3 months. Way to long. Once I paid no follow up except 2 days before arrival.
- HomeDepotCustomer
Algonquin, IL, 60102
October 27, 2025
Algonquin, IL, 60102
April 25, 2025
I thought this was the best experience so far. From the measure, to the purchase, to the courteous, professional installation all aspects were outstanding and my wife and I were very pleased/satisfied.
- Backsplash6
Algonquin, IL, 60102
April 25, 2025
Algonquin, IL, 60102
June 7, 2024
Our installer was really good. He explained everything he was doing and provided suggestions and recommendations. Would definitely recommend!!!
- JeffM
Algonquin, IL, 60102
June 7, 2024
Algonquin, IL, 60102
June 6, 2024
An estimator came on site and a project price was established. This included labor and materials. The materials included concrete board. Therefore, the estimator knew that the old backsplash would need to be removed. Yet, when the installer arrived he advised that the estimator had only quoted a basic installation and removing/replacing cement board would be an additional cost. I received a call from HD stating the increased labor would be $800. This more than doubled the initial labor estimate. I complained and was told the manager authorized a $40 discount! What an insult. I feel this was a deliberate bait and switch. I felt pressured to make a hasty decision on whether or not to move forward with the project, as the installer had already begun work preparations so I reluctantly approved the additional cost. In retrospect, I should have declined the project. I am a lifelong HD customer who will never shop there again.
- HomeDepotCustomer
Algonquin, IL, 60102
June 6, 2024
Algonquin, IL, 60102
May 1, 2024
David was outstanding. Extremely professional and polite. I wish all contractors were as good as him.
- RJS
Algonquin, IL, 60102
May 1, 2024
Algonquin, IL, 60102

