November 24, 2024
The entire experience with the installation of my backsplash was excellent.
- HomeDepotCustomer
Normal, IL, 61761
November 24, 2024
Normal, IL, 61761
March 26, 2022
Overall a good experience.
- None
Normal, IL, 61761
March 26, 2022
Normal, IL, 61761
December 14, 2021
My store contact very helpful. My installer was efficient, friendly, and did a wonderful job. I am very satisfied.
- HomeDepotCustomer
Normal, IL, 61761
December 14, 2021
Normal, IL, 61761
October 21, 2021
First, the crew that installed the tile did an excellent job. They were courteous, professional and cleaned up their work area. My issue was with the ordering and pick up process. We selected to pick the material up at a Home Depot store. They only gave me the tile and not the grout and mortar. They finally found the rest of the material and gave it to me. When I opened a box to check the tile, one of the boxes had broken tile. They re-ordered another box and told me it would be available in 1-2 weeks. We got a call from a Home Depot rep who informed us that the tile color we choose had been discontinued and the box that we needed was no longer available. We were told to choose a different color. My wife looked on Home Depot's website and found that the original tile color that we wanted was actually in supply. Finally, once the crew showed up to install the tile they noticed that the metal strips needed for the glass tile edging was not with the rest of the material. We looked at the bill of material and it wasn't even included on it. We were very satisfied with the crew that installed the tile but the rest of the process was extremely frustrating and this may influence our decision to use Home Depot for such services in the future.
- HomeDepotCustomer
Normal, IL, 61761
October 21, 2021
Normal, IL, 61761
October 10, 2021
These comments for installation sept 7-9. Terrible installation which could have been done by a child. Unprofessional from start to finish! Disgrace to their trade! You should be embarrassed to employ them!!
- HomeDepotCustomer
Normal, IL, 61761
October 10, 2021
Normal, IL, 61761

