


May 25, 2016
Windows was suppose to be installed between 8a-10a serv. mgr. called wanting to reschedule because installers picked up wrong windows. I informed him that my wife rearranged her schedule to be home this morning for installation. When I told him to cancel the order, he said he would call me right back, he called back and informed me the installers would be on site within 2 hours. At noon he calls me and tells me they will be at the house within the hour. My wife had to cancel her afternoon appointment, now these windows has just cost us an additional $550.00. hour later a Lady from Home Depot calls and asked if I am satisfied with my windows, not being at home, I asked her if they have been installed and she informed me that the ticket was closed out, she informed me that the ticket said the installer where at my house at 8am and installed my windows. If it wasn't for your salesman Joel Cummings I would have never bought your windows, Joel Cumming represented your company in most respectful way, he made me feel confident that Home Depot would do an excellent job. If all your workers where like Joel Cummings you have more work and sales then you could even imagine. After we ordered the windows, we went and ordered a new exterior door and security door, it took over 2 weeks just to have someone come out and measure. We also need new siding, that Joel was going to come out and give us a estimate but I told him to hold off because I do not want to waste his time. Joel Cummings can make the sales but your service mgr can ruin the sales and future sales. SORRY
- SadJerry
Crown Point, IN, 46307
May 25, 2016
Crown Point, IN, 46307
June 25, 2014
if windows are as good as the service everything was excellant
- jayer
Crown Point, IN, 46307
June 25, 2014
Crown Point, IN, 46307









