January 4, 2026
Eric was very professional and knowledgeable! He explained his work and shared some useful information with us! We greatly appreciate all his work and advice! Would definitely recommend to anyone we know!
- Nika
Ewing, NJ, 08628
January 4, 2026
Ewing, NJ, 08628
October 2, 2025
This was my first time doing any work on my house. I found the experience to awesome. The job was done professionally and on time. I would recommend this company.
- Happy
Ewing, NJ, 08628
October 2, 2025
Ewing, NJ, 08628
May 16, 2025
Please consider the following closely... 1) It was not until after the project document was signed, paid in full and an installation date scheduled that Arctic called to say they need to substitute a 2 ton instead of the quoted 2.5 ton HVAC unit. One wonders why Arctic didn't think of it when they gave me a quote? 2) When I asked for an explanation for the switch, they were deliberately dishonest and evasive. They maintained that the cost of the 2 and 2.5 units were the same. I refused to accept it. I verified from the Magic Pak dealer in NJ that there is several hundred dollars of price difference between the two. Your apartment (536 Masterson Court) does not need a 2.5 unit, they said. However, they are in fact replacing a currently non-functional 2.5 ton Magic Pak unit. What if the 2 ton unit they are installing doesn't provide adequate cooling and heating? The 2.5 unit does not fit and requires extra construction work, they said. When I asked for the size difference between them, none was provided. Arctic Air's Vincent inspected the installation location before giving the quote. Was he qualified and competent to provide the quote? Given the above, I am no longer certain I can trust Arctic. This HVAC installation is costing me $10,000. I am putting my trust in Home Depot, should Arctic fail or fall short in the quality of work. A $400 adjustment offered by Arctic is a pittance given the trouble and inconvenience it has caused me. I want Home Depot to take the necessary steps and action in this matter. Please note that I may report this matter to BBB, if I am not satisfied with the outcome of this complaint.
- UNHAPPY CUSTOMER
Ewing, NJ, 08628
May 16, 2025
Ewing, NJ, 08628
May 18, 2023
Everything was great but just one issue
- Maurice
Ewing, NJ, 08638
May 18, 2023
Ewing, NJ, 08638
December 6, 2022
Just thank you for the fast paced that the job was done. We are really apreciated.
- HomeDepotCustomer
Ewing, NJ, 08638
December 6, 2022
Ewing, NJ, 08638

