October 3, 2012
Install was great - the scheduling department was not so good. I have a two family home. they called me at 830am to schedule, we scheduled both apartments for the following day, which i thought was efficient and ok with my schedule. a half hour later someone else called me to schedule, i told that person i was already scheduled, he said yes but we have an opening to day. I told him i will change my schedule and wait for the installers. When they showed up, they only had a work order on one unit. this meant coming back the next day. I called the lady back and told her that they "messed up". She got upset with me and "gripped" at me then put the guy on the phone that made the error, he apologized and put me on the schedule for first stop the next day. I had to take a second day off work. The fallowing morning a third person called me and said they would be there after 2pm that day, at that point they managed to anger me enough to the point where I started yelling. I run a Sheetrock and painting company of 40 men. I manage to do all the scheduling measuring, and billing by my self with out all these complications. I apologize for yelling at your employees but it seemed like my only opt at the time. When all said and done the carpet looks great
- Ant77
Flanders, NJ, 07836
October 3, 2012
Flanders, NJ, 07836


