

December 26, 2013
The picture window of the bay window was installed with a 2 inch scratch inside the glass & not noticed until after I (not the installers) had cleaned the windows & the installers had left. The screens were not interchangeable between top/bottom panes as described. The tops panes of all windows are approx. 1 inch smaller then the bottom panes so the screens overhang when positioned on the top. One screen had a hole in it. The install was supposed to take 1 day - took 3. First day I crew member cut himself & ended up with a trip to ER & stitches, he never was replaced so only 2 guys working & 1 of those 2 was "in training" . NO ONE ever wore any safety goggles or gloves! One guy smoked constantly, even though it was outside it still drifted into my house thru the great big hole in my wall. Didn't have matching trim for both window frames so I was told to go to home depot & exchange it. When I couldn't complete the exchange there was an additional delay in the install. Left shingle pieces all over the ground for me to clean up.
- indy
Independence, OH, 44131
December 26, 2013
Independence, OH, 44131
November 14, 2013
Only had (1) one issue with process. Installers were due between 8am and 10. Did not show till after 1pm. Calls from your staff unable to locate them between the 8 to 10am. Upon arrival they stated I was on there time schedule from 1pm to 3pm. They had an earlier installation scheduled for the am. I DO NOT FAULT THE INSTALLERS... Seems your scheduling dept. needs some work. Other than that I have no complaints.
- retcop25
Independence, OH, 44131
November 14, 2013
Independence, OH, 44131









