#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(718)333-8704
Tool & Truck Rental(718)333-8710
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2970 Cropsey Ave
Brooklyn, NY 11214
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Customer Store Reviews

  • 4.6 out of 607 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (607)
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Showing 1-30 of 607 reviews
Fast, specific, and efficient service!
The workers here are on the job like clockwork. They are attentive, observant, knowledgeable, quick, and efficient. All of that catered to my experience in a delightful way.
by
    • Recommended
    Military recognition
    Please train your employee in this store to respect military members. On other stores like in gateway when employee at checkout find out you are a military they thank us for the service and sacrifice on top of tagt they ask if we need any help.. employee that I endured mistreatment their name are on the receipt on the photo. Amy and Eddie. The situation I have in this store is as follow. One last thing I like to shop I. Home Depot as well as my family and friend because we know that Home Depot is military friendly.
    by
      🫡 good job home depot team
      👨‍🏭👨‍🌾👨‍🍳👨‍🔧👨‍🏭🧑‍🔬🧑‍🎨👷‍♂️
      by
        Return items not scannable
        Trying to return online item but scan can’t recognize. It’s HDX Home Depot brand product with unopened package and barcode label and valid receipt. Representative didn’t listen to the explanation of customer that their system scan the part as individual item instead of a set of product. It return the price of individual item but not the set item price. Arguing for an hour almost until we need to call cops to solve the dispute. Don’t let them move the item to the pile unless you finish all return.
        by
          I don’t know
          Everything I buy in this store I love it!!! I bought beautiful plants, black heavy duty bags, different kind of paint…
          by
            • Recommended
            Deck boards and metal Railings.
            by
              • Recommended
              Great!
              Was in and out and picked up some nice plants from their nursery.
              by
                • Recommended
                Great Garden Department
                The Garden Department is very well designed and well stocked with lots of various beautiful flowers and vegetable plants.
                by
                  • Recommended
                  Easy to get there
                  Went there 2 times one day easy parking
                  by
                    • Recommended
                    U re doing best
                    I bought many things for home at home depot
                    by
                      • Recommended
                      Checkout
                      Cashier Stacy A was very pleasant and extremely bubbly personality as well as professional I thought she was the store manager at first and so fast on checking me out so quick
                      by
                        • Recommended
                        Hard check out
                        The placement of Primo 5 gallons water is weird, it’s placed at the exit door (you are not allowed to enter) after check out, so in order to buy 5 gallons water you need to through entrance wait in line ( usually long) then get water (sometimes not available) then go back to cashier to pay for it.
                        by
                          • Recommended
                          Everything you want is there and they tell you when it is being delivered.
                          I wanted a specific item and was told it was on order. After a week I arrived at store # 1256 Cropsey and Tracey was the extremely helpful in locating and climbing on a ladder to the top shelf and getting the item for me. She showed a concern that all employee's should follow, I was very impressed with her service and would recommend her for as an outstanding devoted employee.
                          by
                            Disappointing Customer Service Experience at Home Depot #2970
                            My recent visit to Home Depot #2970 on Cropsey Avenue, Brooklyn, was marred by service issues. Limited open registers, closure of self-checkouts, and a cashier refusing service, citing a pro-only line, caused confusion and delays. The cashier, Pauline, falsely claimed to be the manager, and it took an extra 10 minutes and staff intervention to complete the purchase. The impractical location of the regular checkout line, 30-50 yards away, added to the inconvenience. This experience deviated from the high standards I expect from Home Depot. I hope for a prompt resolution and improvement in customer service at this location.
                            by
                              Great Features
                              This store is better then any other Home Depot. Knowledgeable sales people
                              by
                                • Recommended
                                Horrible customer service
                                Attitudes at every angle. No help unless you run into the only 2 people who are always willing to help. Everyone at the register have the worst attitudes. Security will help you faster than the employees. Another client shouldn't be the one to carry heavy stuff off the shelf because employees walk by and ignore you,roll their eyes and huff and puff when asking for help -1star if I could.
                                by
                                  Please DO NOT CHANGE
                                  Customer Service 10/10. Fast n efficient Lines were long but did not feel the wait time as employees had lines moving
                                  by
                                    • Recommended
                                    Great place to shop
                                    Great friendly staff they are all very knowledgeable and helpful the store has a great atmosphere
                                    by
                                      • Recommended
                                      Convenient location
                                      This store is located right off exit 6 Belt Parkway with huge parking lot, the only problem it gets flooded during heavy rain
                                      by
                                        • Recommended
                                        Excellent Customer Service
                                        The manager Pauline seen that the line was getting long and rolled up her sleeves and assisted other crew members with the Pro desk check out line so that the wait time was minimum. This was very helpful and greatly appreciated as I was in a huge hurry. Thank you Pauline
                                        by
                                          Okay!
                                          My main issue with all stores is lack of stock. Never able to get everything I need.
                                          by
                                            • Recommended
                                            Excellent customer service
                                            I understand that there are different departments to the store and usually if the department of the customers concern isn't the department the employee works in, then the employee usually doesn't help. When I'm working with Howie and Pauline I get the exact opposite. They help me no matter where the problem lies. Even though the have no control over deliveries from other stores they actively try to help with delivery problems and make things right for me. This is much appreciated.
                                            by
                                              • Recommended
                                              Excellent follow up
                                              Howie went out of his way to make sure i had everything I needed and also made sure the check out went smoothly. Howie also has been calling me to follow up with my deliveries which no employee has ever done. He has keep track of when they are scheduled to be delivered and would even call me after the delivery was made to make sure it wasn't any problems. He has gone above and beyond to make sure I am a satisfied customer and i greatly appreciate it. Thanks again Howie
                                              by
                                                • Recommended
                                                Bad customer service.
                                                The lady clerk at the paint department doesn't want to work today. I was trying to order my paint by showering her the pics with the paints name on, however, she wasn't even paying attention. She looks at the pic and immediately start typing on her screen without asking the size and quantity of my order, even we told her we want the smallest size. When we saw she grabbed 2 1-gallon, we immediately stopped her and told her we want the quart size as we told her during ordering. She then gave us an impatient look. When we got our order, she made an extra quart which we didn't ordered. When we told her, she was making a impatient comment "oh my god, you told me 2" when I clearly didn't tell her anything because she didn't even ask and confirmed our order, she simply looked at my pics and start typing the order. She was very impatient during the whole transaction. If she doesn't want to work or help, she's better off to stay home. My last visit at the paint department was fantastic, but not this time. The lady today was not helpful and wasn't focus on what she's doing.
                                                by
                                                  Great customer service
                                                  The customer service that Howie presented was better then any other store
                                                  by
                                                    • Recommended
                                                    Cashier was amazing
                                                    My cashier Shaunell was very friendly and helpful
                                                    by
                                                      • Recommended
                                                      Great employee
                                                      Patrick Castangna in appliances is a treasure! He will find what you want Great store
                                                      by
                                                        • Recommended
                                                        Everyone was very happy and helpful
                                                        Everyone was very happy and helpful.
                                                        by
                                                          • Recommended
                                                          1256 Brooklyn store
                                                          great store always has what I need
                                                          by
                                                            • Recommended
                                                            Great good
                                                            Good great good good
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 607 reviews

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