Reviews for Matthews #3602

These guys do not care about making sure you have a pleasant experience, or making sure they fix THEIR mistakes. They let me purchase a floor model of a grill, shipped me the other one which was completely broken and unusable. When I notified the store they told me that they are going to have to pick up the old one, refund my money, and that I'd have to come back and purchase the other one. Insanity at its finest. ZERO customer service at this location.

Purchased two citrus plants off the carts photographed but they rung up $59.98 each. The cashier didn’t speak English so we went to the front desk. The man gave us the third degree that their computer system rings the correct prices and he walked out and viewed the signs and said sorry, I can return them but will not honor the advertised price.

I'm very pleased with my purchase, Kevin was very helpful and kind and he knew where everything was

Had what I needed and the screen door fit perfectly.

I visited this store, was greeted with the happiest and most helpful residents of MATTHEWS. Great people doing great things! If you build it, they will come! Great job, Home Depot!!

Excellent job. Service was great. Loved Denise at checkout.

Couldn’t locate our item. Employee stopped his work and brought us to the item. Cashier very friendly and assisted us with our purchase. Pleasure shopping at Matthews Home Depot.

Robin was an absolute rock star at Home Depot! She went above and beyond to ensure I left the store with the right product at the right price. She dedicated over an hour to work with her peers in-store, coordinate with .com, and contact card services to secure the accurate price for my zero-turn lawnmower. After a disappointing experience at another location, Robin completely redeemed my view of Home Depot. Her kindness, understanding, and fantastic attitude shone through every step of the way. She truly embodied fabulous customer service!

Great assistance with flowers for my house.

Thanks Wendy for correcting my purchase

I was so thankful for my experience at this store purchase 2 Schlage locks and Brad took his time to explain if I wanted only one key it will take a few minutes to re-key. He also make sure I had 2 keys. Always friendly while he assists other customers but gave us all class act service. This is not seen now in many retail stores. So thank you.

I purchased a hand held trimmer from Chris Lanham at the Pro-desk.

The Matthews store is exceptional and customer service is over the top! The staff is courteous, helpful and go over and beyond to extend a helping hand to the customer's needs. Even if they do not work in a particular department, they will do their best to help you find what you need, and put you in touch with the pro in that department if they can't help you. I love this store!

Great service. I highly recommend shopping here!

All the employees were very knowledgeable, friendly, and helpful.

The employees at the customer service desk are more helpful than any others at any store that I shop at.

I walked into Home Depot expecting to spend between $4,200 to $4,500, but Christopher manage to save me white a bit of money. He was so pleasant and provided excellent service. I would highly recommend seeing Christopher at the pro desk. He took time to ensure that he answered all of my questions and was extremely patient.

This place has lots of everything in stock

I am here almost everyday .. Can't find any complaints about the employees and the items.

A service rep named “Wayne“, greeted us upon arrival and walked us through the store to help locate all the materials for our project. He also made several professional recommendations to help us with every step

Just ask for Rosa Bass, assistant store manager, she will go beyond her normal duties to get the job done for you.

We purchased an appliance package from the Home Depot store in Matthews NC. The experience could not have been better, easier, and more pleasurable. They were ultra competitive on their pricing as well as great service, and assistance during the transaction. Could not be happier that we did business with Alike and this store. Thank you for such a pleasurable experience.

Bathroom fixtures, Christmas 🎄

The store was a lot neater and more organized than the other Home Depots that I have been to.

Super satisfied with this Home Depot location. Everyone was so kind and helpful.

My shopping experience was very great. Mr Darryl help me with my situation and was able to cut the plywood for me. He did it efficiently and in a timely manner

Connie was nice and very helpful

Great customer service!

Overall great shopping experiences at this location.

Every time I go to this store, I am always addressed & helped by the great staff and always find what I need! Theresa is a customer associate who is always very friendly & helpful!