Reviews for Mesa,AZ #6862

A fan of "Orange" since 1997, the Mesa store impresses with the consistently high level of service by team members and managers. The culture at this location is exceptional. Considering the inevitable turn over in retail, it appears this Team has solved the challenges related, to executing on the brand promise.

Super friendly staff who are able to advise and help each customer with professionalism and pride.

I'm not sure how HD always does it, however you just can't beat the customer service and determination to satisfy that their company and the people who work there provide. I recently went into the store in search of an advertised item that was not clear in the store and not pricing out as the ad had specified. Customer Service rep Zachariah took the time to quickly research, verify and get me checked out. He was professional and I appreciated his timely work- as I had come during my work lunch hour.

When I arrived, I went straight to the kitchen cabinet area where I was greeted by a gal named Beverly. She was very pleasant and very knowledgeable about the products I was looking for. She helped me get the cabinet out of the store on a cart and then she even helped me fit it into my suv! Great employee!

They help without you needing to ask.

The gardening section was very well taken care of. Magali in the gardening section was so helpful and awesome. I wish this store had tap pay but it doesn’t.

Sharon was beyond sweet. I love that sometimes people seem to enjoy their jobs.

Good helpful and friendly people

I had a very nice customer experience with employee Tammy D for helping me when I didn't have my Home Depot card. She happily looked up my information and was out the door back to my home. Thank!! you!! Tammy

Great customer service at this location

Great manager & team my favorite Home Depot. Never a proplem returning .Special shout out to Miss Sharon at return desk alway greets you with a smile!

MY sister and I walked into Home Depot with A GRAND VISUAL OF WHAT WE WANTED FOR OUR BATHROOM & WAS HYPED ABOUT IT!!! An hour & 40 min later…. That grand visual was a load of doodoo LOL because we missed 1 too many major details on our part. We burnt ourselves out on our own nothing to do with the store at all & here comes PAUL! TALL DUDE WITH THE BIGGEST CONTAGIOUS SMILE! That was seriously all we needed was PAUL TO THE RESCUE! Needless to say, we walked in feeling like champs but then throughout our visit, we realized we aren’t cut out for this & we Didn’t know half the nonsense we were doing 🤦🏻‍♀️🤣 but I’ll tell you what we walked out, feeling like we was on top of the world 🤣🤣💯💯🤗🤗

The assistant manager Katie was extremely helpful during a recent transaction. This is what customer service is supposed to be like. This level of service is Home Depot!

Thank you Lisa for all your help. You are amazing!!!

Cherce was the most helpful associate I have ever dealt with. She is extremely knowledgeable and helpful! I highly recommend her for management!

I brought several high school students into the garden area for a tutorial by garden associate David. Very informative session for them. They all left very excited and in awe of David's knowledge and expertise. Probably made some new Home Depot customers for life.

I recently visited where I selected fencing slats from the 70% off cart. When I was checking out the cashier informed me there were three slat which did not have any purple paint markings. Although the store employee had missed them with the paint anyone could clearly see that two of the three were warped, twisted and split. One was pretty straight with the exception of having a Wayne near the bottom. The cashier would not honor the 70% off for those three items so I went to customer service where I was accommodated for two of the three. Although I feel that management should give more control to the cashiers in regard to these kind of issues, I am still satisfied with the fair treatment I received from the customer service representative.

I had a complicated return with many online order numbers & AB & Katie were so friendly and professional as they helped troubleshoot my situation. My favorite Home Depot!!

I’m a general contractor , I shops there at all times , I have never been so satisfied with the service that I get from this friendly cashier Maria Elena she is my best cashier at all times.

Lydia was great and so it every one working there. I always get the best customer service.

Sharon Had a great customer service!!!

I bought paint for my house. Didn’t really know what I needed. Hunter in Paint Dept was super helpful. He really put the customer needs first and that is so appreciated nowadays!

Every time I visit this location, Sharon greets me with a smile and great service!

Sharon was AMAZING!!!!

Sharon and Susan service very good and very friendly… I love ❤️

I frequent this location and the staff is very friendly. Sharon, a cashier, always have a smile on her face.

Came to return a couple of items and purchase some others, returns line moved fast and the returns associate Sharon even offered me a cold bottled water.

Terrible Home Depot . I’ll drive an extra 10 miles to go the next closest one . Isles were cluttered , couldn’t fit a cart let alone any wood down them employees were rude and seemed lost . Like zombies

Even though she was having a bad day, she smiled and took care of my order. Very happily, friendly and efficiently. Her name is Tammy Duncan. Please congratulate her on such excellent customer service she provided.

Good service and friendly employees, who are willing to help, go through the store to help you find things, and normally very informative.