Reviews for Pearl City #1702

I lost my receipt and Lori was able to use my Pro Rewards account to reimburse me for returned untouched items. Lori was patient and good humored throughout the process. Mahalo, Lori!

I went here to purchase an item that showed up as in stock but had not yet been put on the floor. The employee helping me find the item, Irae, went out of his way to find the newly received shipment, load on onto a cart, and bring it out so that I could avoid making another trip. Turned the trip into a complete success.

The cashier mele was amazing, super helpful with my husband and I. We bought a grill and propane tank and she was super helpful and knowledgeable

My fiancé and I are frequent Home Depot shoppers and I must say, we love coming back to the Pearl City location! They have the nicest and most helpful employees!! The best customer service all the time at Pearl City Home Depot!!! So much Aloha! Thank you to the sweet Aunty Aida who helped with checking us out! Small conversations go a long way to make another person smile! Mahalo for excellent customer service!!

Asked cashier for loader to help me put 3 rolls of mineral paper on my cart. She repeatedly told me i needed to give her the sku number before she could call. Found a week old receipt on my pro account with the product listed (i needed more of the same). She insisted loader could not help me til i paid for it first. Showed receipt and he put on my cart. I then took my cart to my truck and put it on myself. Repeatedly told her i only needed it put on the cart.

Gabriel Iwamoto-store manager went above and beyond expectations to enhance my shopping experience. Great manager/employee!

This store is very easy to navigate and set up like most Home Depots, however what sets them apart from the rest are the staff and their energetic attitude towards assisting customers. Making us their top priority and dropping what they are doing to go above and beyond.

Keep up the awsum work

I'm waiting on delivery of my outdoor table set. But the buying process and customer service was flawless.

Heather and Mele were both helpful

Jerry went above and beyond to find what we needed.

Horrible experience with returned products put back on shelf with out Home Depot inspecting their returns and just put it back on the shelf that was in bad condition.

Mele was so helpful in locating a rug for us. She then checked us out and helped to load it up all while being very kind!!

Kaila and Carleanee were terrific! They truly helped us figure out how to return merchandise, find the SKU numbers since it was not showing up when items were scanned. We were already stressed dealing with having to move. They just eased our minds. The store was calm and clean.

The Employee I had didn't even greet me with Good Morning and he didn't even smile not even once he kept rolling his eyes I was ready to tell him off but i just wanted to get out of there at least when I go to the Kapolei store EVERY EMPLOYEE GREETS YOU! I only went to this one because it was on my way hm Never Again!!

I Just bought some pvc pipes and had to get them cut down, and the worker who helped me was kind to make a label for me to show to the cashier so I would not get charged double for what I bought. And upon paying, the workers were very nice and helped me scan everything even though I was in the self checkout line. Overall great Customer Service and Aloha!

First worker we didn’t get his name but uncle worked in Aisle A1 this evening and stopped what he was doing to walk us to the locations to find the items we were asking about and looking for. Second Paulsson was very helpful when we asked how we should do our projects, he gave us advice, suggestions and helped up find items we needed. Really appreciate their attentiveness, helpfulness and positiveness!’

Great place to shop. Employees are friendly, kind and helpful. If you have questions they surely will give you the answer kindness. Evey they greet you when you come in and offered some water as a courtesy of been a customer. I higly recommend this place.

Leroy was a huge help to us. It was obvious that he was knowledgeable and cared about the customer.

Nice selection of plants. My mom bought a nice plant.

The store was clean and well stocked. I was helped by William. He was personable, knowledgeable and patient-I'm a diy homeowner. I prefer Pearl City Home Depot over other stores on island because of the helpful store clerks.

walked away feeling satisfied about my purchase

Every time I come to Home Depot. There is everything I need to get and even if I don’t need it but want it just because of their prices and sales. Staff are friendly and helpful. Returns are awesome compared to other stores. I highly recommend Home Depot to my friends and family.

I'm always satisfied with the products I receive from Homedept, to do my jobs on a daily basis

Everyone knows this is the place to go! We literally live here

I was in a rush didn’t know the store and Vivian sales associate took me to the item in 30 seconds or less and found it for me she’s Awesome! Great customer service

Awesome cashier how she manage while there busy

I am a regular at the Pearl City Home Depot and the workers are pretty good but the cashier is the last person a customer sees and that will make or break a visit. Cashier was grouchy and didn’t even acknowledge my existence even though I was extremely nice and said thank you. She didn’t even respond to me, she acted like I was an inconvenience to her. She needs to get the heck out of retail. Horrible, horrible person

The cashiers were helpful. Even when I'm going thru the self checkout. I recommend this store.

I went in only to buy the Milwaukee right angle impact. They already had limited supply but they had a few left. Turned out there was a promotion for buying some bare tools it includes a free small battery. It didn’t register the promotion in the register kiosk. But the cashier and her manager were able to make sure I did get the promo.