Reviews for Pearl City #1702

My sincere appreciation and admiration for the professionalism and caring received from Ms. Tupou Kuma, Customer Experience Manager. She was extremely patient and gracious as she resolved my invoice/receipt issues today. She maintained excellent communication with me over the last 2 days. I will always shop at the Pearl City location because of Ms. Kuma. She deserves to be acknowledged and recognized for her sincere service. Mahalo Tupou! Paul Ban

Was looking for flooring that was only showing a few boxes on the app. When I got to the store Mandy was able to find all the boxes that I needed, helped me check out immediately and assisted with loading the boxes into my car. So happy with the customer service provided ❤️

These guys are the bomb. They're employees are helpful and courteous. The associate took the time to explain the product we were looking for and helped us find the right one for us.

Want to give a shout out to Mel at customer service and William in receiving. I purchased a few items today and picked up a couple of special orders. While waiting for my orders from receiving, Mel asked me to bring up my car to curbside pick up. While waiting in the car, I see him helping another customer with her order. He brought the items out on a cart and loaded the purchased goods into the car. While walking back, he checked in with me letting me know my items are coming soon. William searched through the entire warehouse looking for both of myitems. Very much appreciated! On top of that, Mel, came out with a cold water for me! What a guy!

Bought a bunch (many for a fence project) of lumber with the wife. When we checked out at register, associate did not offer loading help as they usually do when push a lumber cart out the door. No one was at the load out area also so I loaded everything myself and wife held the cart so as not to move. She couldn’t physically help due to injuries. This was almost closing time, around 9:30pm. And could you believe it, as soon as the last lumber was loaded and cart emptied, an associate grabbed the cart in a hurry and didn’t even say anything to us, not even a “thank you for shopping with us and good night”. No excuse to have no one to help during closing time.

Thank you Charlie for an excellent customer service

I learned a good amount of knowledge from Pakete. Great guy!

I shopped at the Pearl City Store yesterday and was helped by very caring employees. Pua offered cleaning tips and helped me to find exactly what I needed. Vilma took her time in helping me to renew my charge card and explained your promotional savings program. Thank you very much!

Jasmine in pro section is the best and so helpful!!!

I was at customer service for a return and exchange. I witnessed an associate (her name is Mel) help an older gentleman who was having a coughing spell. She was just kind to him. Offered him water and Magee sure that he was okay. When it was my turn in line she was very kind and polite to me. So I don’t think she was acting or pretending. Mel is real nice and kind. Thank you for your kindness. I will shop here over other stores because of her act of kindness. I believe I’ll be treated god when I come to this store

Good customer service and fast kind

Good customer service

Carrie from #1702 Always give me a great experience when shopping at the Pearl city location.

Great display for the light fixtures and fans

Tammy was very helpful. Got me through checkout very quickly

By far the best home Depot experience I've had to date.

In my Patronage Experience.. Associates are always asking to Help while Passing By, though May have things to do..

Although the products I need aren't always available (because it's Hawaii), this store has really improved over the years. Parking lot entrance and exits are terrible though - the store is a victim of a poor traffic plan onto the Kamehameha Highway.

New renovation, cleanup of one master bedroom, kitchen, bathroom, and washroom. Found initial fix-it and cleaning supplies.

Came in to buy a blower and weed wacker. It’s usually hard to find an associate, but today was easy. He happily helped and ensure it was what I wanted.

cashier Jasmine is the best! She remembers us as regular Home Depot customers and is always friendly & welcoming to us as soon as we walk in! Please keep her! We love and enjoy her being there at the Pro/ Lumber check out! Mahalo,

I have a complaint about the cashier that was checking us out at the pro desk. Her name was Marie & we literally waited nearly 45 minutes just for her to ring up our items. And then we asked if she could have the pro loaders help us load our lumber, she told us to wait outside. The whole time we we’re waiting outside she didn’t even let anyone know. I watched her and it’s like she completely forgot about us. It was about 5:00pm and we were her last customer. Absolutely horrible service, this woman needs to be fired!

Nice job and helpful associate

Nice performance shoutout to athalyn

I really appreciate the great customer service I received from the associate at Pearl City Home Depot. Kylie was so patient with me and my mom as we shopped for a new refrigerator and range. She checked us out quickly set us up for delivery, taking care of all the small details. Thank you! You are the best!

I was able to get what I need with the awesome help from customer service attendant.

Female supervisor on 6/11/2023 at 12:23 ignoring customer showing lack of respect. What an awful experience in this store

I'm glad I bought garden soil, potting soil and plants because its time for me to plant fruit trees, home plant & flower plants on my flower box.

All the staff members were very kind and helpful. This store is an example of excellence with professional standards

I love the flexibility and sale prices at this store. Home Depot is an excellent retailer in their space and prices are competitive.