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Filter Reviews By:Rating, Profile, Gender, Age (451)
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Showing 1-30 of 451 reviews
Oct 1, 2020
I used this store for a simple repair of a tool that was purchased from Home Depot and under warr...
I used this store for a simple repair of a tool that was purchased from Home Depot and under warranty. I encourage customers to find alternative stores for repairs if possible as the store doesn't seem to have the bandwidth to do this well in this season, unfortunately. I was told the repair would take a month or so, or I'd receive communication if longer. After two months and inquiring myself, I learned the tool was sent to Chicago for repair but was expected back within a week. A manager offered to expedite the shipment, which I appreciated. But now another month later, it still isn't ready. I learned the tool is in Arizona and not expected back for another few weeks. At this point I wish the store would just replace the tool. Had I known the process would take this long and be this confusing, I would've found another way to repair the tool.
by
Verified Purchase
Sep 30, 2020
We built a large deck this summer. I worked with Michelle Lund at the Pro Desk. I can't say enoug...
We built a large deck this summer. I worked with Michelle Lund at the Pro Desk. I can't say enough great things about her and her outstanding customer service and knowledge! The Plymouth Home Depot is by far one of the best in the area!!
by
Verified Purchase
Recommended
Sep 13, 2020
This is the second time that I have been provided excellent assistance by Mark in a plumbing proj...
This is the second time that I have been provided excellent assistance by Mark in a plumbing project. I am not in my comfort zone with plumbing and don't bring a lot of knowledge to the table. One project was basic - changing out a faucet and one required some creative problem solving. Mark iterated with me and provided some very out of the box solutions and I left the store with several options to try. I didn't feel rushed and didn't feel talked down to. He really thought about what I was trying to do and his knowledge is evident.
by
Verified Purchase
Recommended
Sep 12, 2020
Employees are almost always available for help and advice. Particularly, Steve in Flooring has v...
Employees are almost always available for help and advice. Particularly, Steve in Flooring has vast knowledge and experience in flooring and is more than willing to share it.
by
Verified Purchase
Recommended
Sep 9, 2020
John gave great help in mill work
John gave great help in mill work
by
Verified Purchase
Recommended
Sep 7, 2020
Thank you for your excellent service!
Thank you for your excellent service!
by
Verified Purchase
Recommended
Sep 6, 2020
I think you could use more Help at this Appliance Dept.
I think you could use more Help at this Appliance Dept.
by
Verified Purchase
Recommended
Sep 6, 2020
They almost always have in stock what I came for. Great customer service throughout the store.
They almost always have in stock what I came for. Great customer service throughout the store.
by
Verified Purchase
Recommended
Sep 1, 2020
I am a homeowner and semi-retired tile contractor, and I shop at the Plymouth Home Depot 8 - 10 t...
I am a homeowner and semi-retired tile contractor, and I shop at the Plymouth Home Depot 8 - 10 times per month. The staff is welcoming, knowledgeable, and always helpful. Unless they are otherwise occupied with another customer, they take me to what I am looking for. If they don't know the answer to my question, they contact another employee who knows that specific department better. I highly recommend this store.
by
Verified Purchase
Recommended
Aug 30, 2020
Employees not very good at following state mandate for masks. Good at check out, terrible at cus...
Employees not very good at following state mandate for masks. Good at check out, terrible at customer returns and some employees walking in aisle
by
Verified Purchase
1 found this review helpful
Aug 28, 2020
Once again, the Home Depot store in Plymouth exceeded my expectations. Michael and Sarah did a gr...
Once again, the Home Depot store in Plymouth exceeded my expectations. Michael and Sarah did a great job, with their friendly,
helpful attitudes. I came home with exactly what I needed. I’m not a big DIY person, but the super employees make it fun to shop there.
by
Verified Purchase
Recommended
Aug 24, 2020
This is a very well-organized and well-run store, with friendly and knowledgeable employees. My a...
This is a very well-organized and well-run store, with friendly and knowledgeable employees. My and I shop both in the Garden Stores and the regular store. Stay safe and well.
by
Verified Purchase
Recommended
Aug 16, 2020
Associates are always very friendly!
Associates are always very friendly!
by
Verified Purchase
Recommended
Jul 31, 2020
In the process of bagging my own goods because Home Depot no longer staffs cashiers, one of my it...
In the process of bagging my own goods because Home Depot no longer staffs cashiers, one of my items did not make it home with me. I called and explained the situation. The store found the item that was left behind but refused to issue me a refund over the phone. The item was $7. They knew they had it. The cashier had it in her hands but refused the refund. I’ll take my business elsewhere.
by
Jul 19, 2020
Staff have been helpful --and the store generally has items I need in stock but recently I encoun...
Staff have been helpful --and the store generally has items I need in stock but recently I encountered some issues with tan incorrect special order.
To improve the customer experience and reduce the risk of a recurring problem with a future customer's order--Provide a system for store staff to report a modification that is required to the description or details of a listed special order product.
In a recent example a special order was placed for Vesratex Stealth corner board -with smooth finish. The product delivered to the store was -not --the rabbeted Versatex Stealth corner board version listed in the Home Depot product description -it was the Standard Vesratex corner. The Versatex product delivered to the store had the rough finish version-not the smooth finish that was listed in the Home Depot product special order description. In my discussion with Home Depot staff their was not a convenient mechanism -to correct --or report the incorrect product listing. Unfortunately I needed the Stealth version(rabbeted finger type) for the project--not the standard Versatex board stock version.
by
Verified Purchase
Recommended
Jul 7, 2020
The store is very clean and well organized. It's always a good experience to shop at the Home Depot
The store is very clean and well organized. It's always a good experience to shop at the Home Depot
by
Verified Purchase
Recommended
Jul 6, 2020
Finding the design department was like navigating a rat maze. Better signage indicating "kitchen...
Finding the design department was like navigating a rat maze. Better signage indicating "kitchen/bath design" would help.
The lighting in this store doesn't seem as inviting or bright as other HD stores I've shopped. Perhaps it's the height of the racks, but there seem to be shadows everywhere.
by
Verified Purchase
Recommended
Jul 4, 2020
Good place to shop.
Good place to shop.
by
Verified Purchase
Recommended
Jun 4, 2020
Associates need to "excel" in customer service 99% of the time lacking in this store All front do...
Associates need to "excel" in customer service
99% of the time lacking in this store
All front doors need to be unlocked and in full operation--if an emergency, everyone needs to exit quickly
by
Verified Purchase
May 23, 2020
I've visited this Home Depot many times and knew where to find the product I was looking for. Th...
I've visited this Home Depot many times and knew where to find the product I was looking for. The associate at the paint department was very friendly and helpful. She mixed a second quart of paint since the first can didn't turn out the color I wanted due to the sample I brought in. We figured it out with a paint swatch as she suggested.
by
Verified Purchase
Recommended
May 22, 2020
Terrible selection of many things. Overpriced. Management does not honor Home Depot's 10% beat pr...
Terrible selection of many things. Overpriced. Management does not honor Home Depot's 10% beat prices found at other stores for identical items guarantee. Cashier's are always great though!
by
Verified Purchase
May 20, 2020
Was prepared to purchase two A/C windows unit totaling about $1,000 but couldn’t find anyone in a...
Was prepared to purchase two A/C windows unit totaling about $1,000 but couldn’t find anyone in appliances. The two employees hanging out by the bathrooms where some of the units were strewn about said, “wasn’t their department.” Lowes got the sale.
by
Verified Purchase
May 19, 2020
Store is conviently located and very appealing look to exterior. Very well stocked and clean int...
Store is conviently located and very appealing look to exterior. Very well stocked and clean interior. very friendly service clerks staff.
I get happy feeling inside the store.
by
Verified Purchase
Recommended
May 17, 2020
The Home Depot at 1705 Annapolis Ln N is a well organized store with full shelves and helpful emp...
The Home Depot at 1705 Annapolis Ln N is a well organized store with full shelves and helpful employees. I recommend anyone to shop there for any do-it-yourself projects.
by
Verified Purchase
Recommended
May 14, 2020
Jessica in Kitchen/Bath is fantastic!
Jessica in Kitchen/Bath is fantastic!
by
Verified Purchase
Recommended
May 10, 2020
We have made a few trips to the Plymouth Home Depot and have been thoroughly pleased with the sto...
We have made a few trips to the Plymouth Home Depot and have been thoroughly pleased with the store and staff.
by
Verified Purchase
Recommended
May 7, 2020
One of the best place to shopping for Home Improvements!!! Very Highly recommend to visit this pl...
One of the best place to shopping for Home Improvements!!! Very Highly recommend to visit this place!
The employees are kind, knowledgeable and patient. FIVE STARS!!
by
Verified Purchase
Recommended
Apr 30, 2020
Toly helped us purchase a cook stove and was sooo helpful and made it fun!
Toly helped us purchase a cook stove and was sooo helpful and made it fun!
by
Verified Purchase
Apr 28, 2020
Thank you for making shopping under stressful times with greeters, cleaning and sanitizing carts,...
Thank you for making shopping under stressful times with greeters, cleaning and sanitizing carts, sales staff wearing masks and special areas marked so practicing distancing.Thank you for taking these times seriously for your consumers.
by
Verified Purchase
Recommended
Apr 28, 2020
The Home Depot associate who works at the tiles and bathroom renovation supply in this location i...
The Home Depot associate who works at the tiles and bathroom renovation supply in this location is terrible, he is rode!! and he's answers...when he does answer.... are wrong!!! he's giving all home depot associates a very bad reputation!! he needs to learn how to work with people or get kicked out home depot.