Reviews for Portage (kalamazoo) #2728

Bought a dishwasher today and my order was taken by Marko who was very accurate and accommodating. He explained what to expect very well!

I purchased a washer & dryer this morning. Craig Sootsman was an outstanding sales representative. I encourage anyone needing an appliance to use the Home Depot in Portage, MI

Ever since I have shopped at this store I have not had a bad experience. Everyone is very friendly and helpful if needed. I really hate to brag but probably one of my favorite stores to go to and fairly close to home.

Tonight I went into Home Depot in portage Michigan to purchase some more Halloween items. I had been in already a few times and my husband and I where recognized by the associates. They where friendly and ready to help us and greeted us the moment we walked in the door. Maddie K, Lucinda and Andrew went above and beyond the call of duty to help us out with everything from questions we had, checking out and applying for the store credit card. This level of amazing customer service isn’t seen much and I appreciate it immensely. I will be a repeat customer as will my husband based just off this. Thank you.

The employees are great thoughtful helpful and make every shopping experience stress free.

I bought a NEW DeWalt power washer and when I took it out of the box it had been used. Oil still in it. Also spray paint went up over 40% overnight as well as other items. No warning. Good employees. Well stocked in general.

Our fridge went out, Dana was helpful but did not hover. I went back and made sure to work with her. Friendly and knowledgeable she made sure I was happy with my purchase and made it quick and painless.

Employees always nice and willing to help!!!!!!

I bought a few items and was satisfied with the assistance I received

One of the many strengths of our Portage Home Depot is the friendly staff. They are warm and helpful…. When I pass them in an aisle they typically look me in the eye and ask if I need help finding something. When I have interacted with the Customer Setvice staff for return or exchange, they are friendly and helpful also. It is a pleasure shopping here. Kudos to the management for hiring awesome staff.

I bought an under cabinet microwave at a great price. An employee loaded it onto a cart for me and thanked me. Restrooms were spotless!

Home Depot has the very best employees!!! They are courteous, helpful, friendly and ready to help in all situations.....

Great service and prices

Worse customer service at Home Depot on Westnedge in Portage.

You have only one store in Kalamazoo / portage It is in a very busy area and can be difficult to get into and out of the parking lot. Please consider building a new store on gull road that would serve Kalamazoo, Comstock, Galesburg and Richland areas

Kelly the flooring specialist was super friendly and helpful!

I have never had a dozen store staff ask me if I needed any assistance in a 15 minute shopping trip until today. Without question the most service oriented home store experience I have had in the last 20 years. If you’re old enough to remember what local hardware stores offered for service you will understand this review. It was simply outstanding. Great job Westnedge Home Depot. You’ve got it down and Kalamazoo is lucky to have you.

I had an issue with a tool I bought, Emily at the service desk personally walked me to the tool department and handled things like it was no big deal.

Shari was very friendly when I was scanning my items

I bought this snow blower and unfortunately the belt driving the auger keeps coming detached. I have tried multiple tension settings and the belt simply will not stay attached to the pulley system

The quality of the items sold and the employees are much better than the other box stores. This is my first stop when doing any jobs or home improvements.

The shelves are always well stocked and I easily find what I need.

Employee explained our purchase in detail and delivery procedure carefully

Before you buy something on line, check The Home Depot website and I bet they will have it.

I purchased a space heater at Home Depot. I really like the variations of heaters they had to offer and the fact they had stock to pick from. The price was higher then another store, but the other store was out of stock.

Rebecca was very helpful with info we needed

This store had a replacement part for my Dewalt drill IN STOCK!

Been to the Portage store multiple times. Rebecca the cashier has helped us multiple times with credit card payments and checking us out! Always friendly and super nice.

I always find this Home Depot store to be exemplary in their customer service delivery!

I went into store just to compare pricing on flooring. The guy is in flooring was very informative and did not rush us at all. And he saved us time by advising which products best suited our needs. Then we were looking at area rugs, not really planning on buying but the lady employee was so nice and we decided to buy the beautiful rug. We did not have a buggy and we are older and she just politely picked up the rug and carried it to the front. What a surprise, excellent above and beyond customer service! You just don’t get that anymore in most stores. We will shop Home Depot more often now!