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Showing 1-30 of 598 reviews
Feb 21, 2022
Easy store to shop in
We are very pleased with the Linenspa mattress we bought
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Recommended
Feb 20, 2022
helpful customer service
knowledgable and helpful= this trip to the lighting section.
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Recommended
Feb 19, 2022
Great service!
Mike in the carpet department helped us get set up with our room measurements and answered all questions. He’s very friendly and we appreciate his help. Looking forward to our house remodel!
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Recommended
Feb 7, 2022
Excellent Customer Service
I always enjoy going to the Rochester Home Depot, the door greeter always makes me smile with his jokes and excitement and Brenda specifically goes above and beyond every time I am there (weekly) to make sure I have what I need for what I am working on and that I had a good experience.
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Recommended
Jan 31, 2022
Extra Help With Repair
Marc Z helped me by redrilling a towel holder's set screw insert. And made sure to send me home with the right set screw.
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Recommended
Jan 28, 2022
Wonderful customer service
We had wonderful customer service with Brenda, the sales associate that assisted us with our purchase, and Huda the cashier. They were so helpful and kind. It is so refreshing to be approached by an employee and asked if they can help me find what it is I’m shopping for (rather than searching for someone to help me and then instead of showing me where the item is, they will tell me what aisle it’s in, which is annoying as several times the product is not where it is supposed to be). I will definitely be returning to this store!
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Recommended
Jan 15, 2022
Love my carpet
Carpet and 1/2 inch pad are so soft and beautiful. Better than my expectations. From the time I found carpet, ordered and had installed, the entire process was smooth and done ahead of schedule. Everyone did a great job. A+
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Recommended
Jan 1, 2022
Great Customer Service
I had an older gentleman (Store Associate) ask if I needed help almost as soon as I arrived in the tool department. When I told him... Yes, I could use some help... he was more than happy to answer my question, offer suggestions and showed me where the different tools were that I was looking for. This made my shopping trip so much more enjoyable. Thanks!
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Recommended
Dec 22, 2021
Great customer service!!!
I had contact with several associates and every single one of them were so friendly, helpful and accommodating. This can be challenging in these demanding times but I felt they all were over the top friendly and accommodating. Wow.
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Recommended
Dec 21, 2021
Always friendly and helpful
Every time I've gone into this store, someone has been willing to help me when I need it (and let me wander undisturbed when I don't), and have gone above and beyond trying to be helpful.
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Recommended
Dec 6, 2021
Pro Dept
The Pro Dept runs like a top!!! Scott and Caitlyn are doing a great job!
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Recommended
Nov 19, 2021
Great Store and Great Service
I stopped in to purchase a grill at the end of the season and two employees were able to help me locate the one I want. It was stored high above on the shelves. We did stop at another place in town and they did not have any :(
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Nov 19, 2021
Electric range purchase
Great price for the range. We had searched all over town but they also included free shipping too.
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Recommended
Nov 19, 2021
Great staff
Tom in hardware went above and beyond
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Recommended
Nov 15, 2021
Great shopping experence
alwas value for my money
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Oct 15, 2021
Great Customer service!
I needed something that was not in the rack and the employee found it in their inventory, cut it to size and directed me to the next product I needed. He was so encouraging and kind!
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Recommended
Oct 11, 2021
Need to focus to the whole project instead of asking customer to coordinate Home Depot's contractors
Home Depot asked customers to sign too many documents for Home Depot to push off Home Depot's responsibilities to the customers. Home Depot offered installation and Home Depot charged $99 material carrying fees but Home Depot asked customers to carry instead Home Depot coordinates its contractors and put materials into its installers' truck.
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Oct 5, 2021
Everything was Fine
This shopping trip was the same as usual. The door greeter was extremely cheerful.
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Recommended
Aug 1, 2021
Design Consultant Elijah Woodcock is A+ in our book. His attention to detail, his vast knowledge,...
Design Consultant Elijah Woodcock is A+ in our book. His attention to detail, his vast knowledge, answering a million questions, providing suggestions.....and did I say answered a million questions? He is a very patient person. Give this guy a promotion!
by
Verified Purchase
Recommended
Jul 30, 2021
Went to Home Depot to look at refrigerators. Connie came quickly to help. She was friendly withou...
Went to Home Depot to look at refrigerators. Connie came quickly to help. She was friendly without being “pushy”. She presented current offers that would lower my cost and I ended up buying. Then she followed up on delivery date issues. She is a fantastic rep for Home Depot. I use to use Lowe’s for appliances but after 3 visits where I couldn’t even locate an employee, I am done. I’ll go back to Rochester Home Depot and specifically Connie for appliances.
by
Verified Purchase
Recommended
Jul 29, 2021
I return to Home Depot because of the good selection of power tools and the excellent customer se...
I return to Home Depot because of the good selection of power tools and the excellent customer service. Keep up the great work!
by
Verified Purchase
Recommended
Jul 12, 2021
If you are in the market for new appliances head in and and for Elijah! He helped us get some upg...
If you are in the market for new appliances head in and and for Elijah! He helped us get some upgrades on the appliances we were working with BUT still was able to keep us within budget. He was awesome! He did not tell us WHAT we needed to buy. He showed us the pros and cons and let us make our own choices. I am SO EXCIDED FOR MY NEW APPLANCES!!!!
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Verified Purchase
Recommended
Jul 7, 2021
Great and friendly associates thank you very much
Great and friendly associates thank you very much
by
Verified Purchase
Recommended
Jul 5, 2021
We live in Arizona, but are working on some projects in Rochester and have made many trips to thi...
We live in Arizona, but are working on some projects in Rochester and have made many trips to this Home Depot. The employees are friendly and the service is great.
by
Verified Purchase
Recommended
Jul 3, 2021
Sometimes a little too busy, but they always seem to have what i need when i need it. Employees ...
Sometimes a little too busy, but they always seem to have what i need when i need it. Employees are super friendly every time I am there. Whenever i have had issues with products the store manager Dave is on top of things and sooo nice about it. Sometimes i need help finding things because of store layout.... thank goodness for those little handhelds.
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Verified Purchase
Recommended
Jul 3, 2021
Very pleasant place to shop, helpful staff, our go to home improvement place,
Very pleasant place to shop, helpful staff, our go to home improvement place,
by
Verified Purchase
Recommended
Jul 3, 2021
Store is extremely clean, all products are easily accessible, all associates are really helpful. ...
Store is extremely clean, all products are easily accessible, all associates are really helpful.
Elijah Woodcock went out of the way and worked beyond regular hours to help us in selecting an Appliances Package.
He is very friendly and helpful, all associates are always helpful.
by
Verified Purchase
Recommended
Jul 2, 2021
I wa in a hurry and found what i was looking for ans got in and out fast!!
I wa in a hurry and found what i was looking for ans got in and out fast!!
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Verified Purchase
Recommended
Jul 2, 2021
They very helpfull! they look out for you. they are very friendly! they work with you! thank you ...
They very helpfull! they look out for you. they are very friendly! they work with you! thank you for your help!!
by
Verified Purchase
Recommended
Jun 27, 2021
The store is always neat and clean with adequate inventory on site. The story is staffed well wit...
The store is always neat and clean with adequate inventory on site. The story is staffed well with associates eager to provide customer assistance. Elijah Woodcock went above and beyond with sharing his knowledge and patience with me as I explored washer and dryer options. Thank you Elijah!