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Showing 1-30 of 554 reviews
May 26, 2022
Humiliated
My husband, small child and I waited 40 minutes for some bins to be retrieved for us. During this time I noticed a worker named Bet (aka Karen) was intently watching us. As we went to check out at the self check out she insisted on taking the clear bins from me. She stated, “This is too heavy to just be bins,” implying that I was stealing. After she searched the bins and found nothing she asked how many bins we had. I replied 3, she stated, “Looks more like 4.” After she counted only 3 she took our payment and walked off as our receipt was printing. She didn’t apologize for her accusations or even tell us to have a good day. I was humiliated. There was a long line of people behind us. I was very disturbed that she watched us the entire shopping experience and then wouldn’t let us proceed to the self checkout. She even ignored another customer who was trying to ask her a question as she was so focused on us. I will not be returning to Home Depot.
by
May 25, 2022
Looking for storm doors
Jessica in department with the windows and doors was very helpful and very knowledgeable of what I needed for my house for storm doors for safety since I live by myself and I live on a fixed income she save me $100 on my purchase which I was very grateful that meant a lot to me and I will come back for her to help me find other products ..
by
Recommended
May 20, 2022
Pet Problem
I have boycotted this home depot in the past year especially the garden center. I stopped shopping this home depot over a year ago due to the cats and cat food sitting at the registers. Before this visit I personally witnessed a cat walk up to the sliding doors of the store and walk in. Most people have a fear of some sort and cats just happen to be mine. As I was checking out in garden cent sure enough in comes the cat to go under the registers. There was also two others in the back of garden.
Once I was home I had received 4 bags of the wrong mulch and had to return. Once approaching the back wall of garden to get more mulch I was greeted by 2 more resident cats. I left the basket and I soon ran into an employee who graciously came to stand with me and she could see the fear, the tears and how upset I was to be experiencing this encounter. She empathized with my fear and helped. Thank you. I've shopped at this store for 11 years and sad to say Home Depot is losing a customer over a cat.
Get rid of the cats and pet food. Home Depot is not an animal rescue and the fact that I'm not able to shop for items that I need is upsetting. Please address the animal issue as I have made several complaints on the issue in the past. The fact pet food is not sold at Home Depot and someone is bringing it in to feed the cats is disrespectful to the customer.
by
May 14, 2022
Great store and customer service
I’ve probably been more to this Home Depot than any in my life. Every time I’ve interacted with an employee they’ve been courteous and helpful. Whether making copies of my keys, buying a washer/dryer or a simple fan it’s been amazing every time I’ve needed help I’ve received it and when I need an item quickly I been able to look on the site for the location and it’s been current compared to other Home Depot’s I’ve been to in the past.
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Recommended
Mar 22, 2022
Knowledge Salesforce
I went in just io inquire about a washer and dryer, but purchased it that day because the customer associate knew alot about the products.
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Recommended
Mar 17, 2022
Manager was great and want to make sure I was happy with my online order.
My order was missing some items and the manager took the time to call people from the online department and others to make sure my issue was solve.
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Recommended
Feb 20, 2022
Great customer service
Awesome customer service, I would like to recognize Ms A for going above and beyond in helping us while we are checking out.
by
Jan 28, 2022
Awesome staff
Jessica was awesome and very helpful!
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Recommended
Dec 19, 2021
Great!!
Great customer service.
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Recommended
Dec 19, 2021
Helpful staff!
Quick service. Helpful staff. Price match their competitors.
by
Recommended
Dec 14, 2021
Wonderful, Helpful Associates
Cathy, Associate in Returns and Pick-up was more than helpful. I was able to get my orders without any hassle. Then she showed me where items that I was interested in were located, and I bought several items I was only thinking about. Associates as Cathy will help this store stay successful and open. She was GREAT!
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Recommended
Dec 5, 2021
Unorganized
Yeah I need people to stock your shelves and throw out all the empty boxes that are on the shells and lying on the floor. It wouldn't hurt to hire cashiers so everybody doesn't have to do self checkout.
by
Nov 26, 2021
Rude staff
The I-35 location exclusively has some the rudest staff available of any metropolitan store. Beware and expect to be treated like crap "every time" from getting yelled to being ignored common sense is out of the question here. A few good employees but over all their volume makes you unimportant
by
Oct 18, 2021
Great quality
This is the only store that carried the sink drain that can actually fit my sink!! So glad that I stopped here!! I love my sink drainer.
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Recommended
Aug 4, 2021
The store was efficiently clean and organized. As for the associates they were very friendly and ...
The store was efficiently clean and organized. As for the associates they were very friendly and helpful when it came up for assistance needed. Home Depot is the store I could recommend to anyone.
by
Verified Purchase
Recommended
Jul 26, 2021
The store was well organized and the store employees very friendly
The store was well organized and the store employees very friendly
by
Verified Purchase
Recommended
Jul 25, 2021
great customer service. great knowledge. two unbeatable factors when choosing a location to shop ...
great customer service. great knowledge. two unbeatable factors when choosing a location to shop at.
by
Verified Purchase
Recommended
Jul 19, 2021
Ammi in the paint department is a excellent employee. She went beyond her job duty out of her dep...
Ammi in the paint department is a excellent employee. She went beyond her job duty out of her department to help me in the electrical department.
by
Verified Purchase
Recommended
Jul 1, 2021
I’ve ALWAYS encountered friendly and helpful associates and management at this location. I can’t ...
I’ve ALWAYS encountered friendly and helpful associates and management at this location. I can’t say the same for other Home Depot stores in the area. After my experience on Saturday, June 26, 2021 - I’m sold!! Even though there’s another Home Depot store closer, this will be my new “local” store. Great customer service and friendly associates who appear to want to be at work is an experience well worth the extra miles/minutes!
by
Verified Purchase
Recommended
Jun 27, 2021
Home Depot always put there customers safety first and the stores are always neat and clean with ...
Home Depot always put there customers safety first and the stores are always neat and clean with outstanding staff I will recommend them to everyone I come in contact with the staff is very friendly and helpful
by
Verified Purchase
Recommended
Jun 27, 2021
Store was clean and employed were polite and generous with customers (myself) good customer servi...
Store was clean and employed were polite and generous with customers (myself) good customer service was great .
by
Verified Purchase
Recommended
Jun 20, 2021
Homedepot the best always find everything i need
Homedepot the best always find everything i need
by
Verified Purchase
Recommended
May 27, 2021
This Home Depot is great! The people are friendly, Diane at contractor check out is always on her...
This Home Depot is great! The people are friendly, Diane at contractor check out is always on her toes, very friendly, makes me feel welcome. Cynthia in pro services, is knowledgeable and willing to go the extra mile! Would be lost without this Home Depot and their staff.
by
Verified Purchase
Recommended
May 24, 2021
Ms. A IS A GREAT PERSON MADE MY DAY
Ms. A IS A GREAT PERSON MADE MY DAY
by
Verified Purchase
Recommended
Apr 19, 2021
Store is clean and neat and have plenty of inventory
Store is clean and neat and have plenty of inventory
by
Verified Purchase
Recommended
Apr 6, 2021
Store was clean and well-stocked and employees were available to help. I did not require assistan...
Store was clean and well-stocked and employees were available to help. I did not require assistance this time, but the employees were available.
by
Verified Purchase
Recommended
Mar 23, 2021
This store is a great location, the store is clean and orderly with friendly helpful staff.
This store is a great location, the store is clean and orderly with friendly helpful staff.
by
Verified Purchase
Recommended
Mar 9, 2021
Belsy was one of the best cashiers I have experienced.
Belsy was one of the best cashiers I have experienced.
by
Verified Purchase
Recommended
Jan 25, 2021
Normally I do not do surveys, however JIM in the plumbing department at the South Fort Worth HOME...
Normally I do not do surveys, however JIM in the plumbing department at the South Fort Worth HOME Depot location was very professional he did a wonderful job in helping me locate a Faucet Valve Stem - this would have normally taken me a while to locate nor did I really know where the parts where for legacy faucet systems where. He helped me find the AMERICAN Standard 4Z-24H/C 10472E, he spent time on the computer and help me locate it and analyze the part and determine its fit. Awesome JOB JIM