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Filter Reviews By:Rating, Profile, Gender, Age (474)
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Showing 1-30 of 474 reviews
Oct 13, 2020
The shopping experience was terrible. The merchandise I purchased was defective. When I attempted...
The shopping experience was terrible. The merchandise I purchased was defective. When I attempted to get answers on how to get this resolved I was often left on hold for 5-10 minutes. When I did get an answer from an employee named Lisa she was very rude and did not provide the customer service I would expect from Home Depot. When I went to go return my merchandise for an exchange the employees were more focused on taking a break than to assist me. I understand everyone has their days but this type of service happened every time I called and when I went into the store.
by
Verified Purchase
Oct 9, 2020
Wonderful people to help readily and smilingly.Rivergate location of Hime Depot is only a mile aw...
Wonderful people to help readily and smilingly.Rivergate location of Hime Depot is only a mile away and it is pleasant visit every time. Please keep it up.Sheeny
by
Verified Purchase
Recommended
Oct 6, 2020
If you need help with appliances, Anthony G. is your man. He was wonderful to work with, efficien...
If you need help with appliances, Anthony G. is your man. He was wonderful to work with, efficient, and very knowledgeable.
by
Verified Purchase
Recommended
Sep 30, 2020
Person in paint dept is rude and does not want to help. She gets lost with one customer touring t...
Person in paint dept is rude and does not want to help. She gets lost with one customer touring the paint area. So she won't have to help others
by
Verified Purchase
Sep 17, 2020
The employees here are just great! Kudos to Frank Holz in windows and doors and Tom in outdoor gr...
The employees here are just great! Kudos to Frank Holz in windows and doors and Tom in outdoor grills and accessories... wonderful folks.
And Taylor, the manager, is just delightful!
They make you feel at home in Home Depot!
by
Verified Purchase
Recommended
Sep 16, 2020
I found Anthony D'Agostino was very knowable of the product that I was buying enlightened me on t...
I found Anthony D'Agostino was very knowable of the product that I was buying enlightened me on the things and how to carry out the procedures to get the INFO and track my purchase, I asked for his card and it is good to have someone that I can contact, I am 81yrs. and need help with the transaction of to days business process.
by
Verified Purchase
Recommended
Sep 7, 2020
Great Management and great associates! I have visited hundreds of Home Depot's across the US, bu...
Great Management and great associates! I have visited hundreds of Home Depot's across the US, but this one store in Steele Creek stands out for a clean environment/shopping experience, awesome customer service, knowledgeable associates, and the go above and beyond attitude! I will be shopping this store often!
by
Verified Purchase
Recommended
Sep 4, 2020
Store is clean and employees are always friendly and helpful.
Store is clean and employees are always friendly and helpful.
by
Verified Purchase
Recommended
Aug 21, 2020
Do not do online orders through this store. They are incompetent and will mess up every order. Th...
Do not do online orders through this store. They are incompetent and will mess up every order. The worse service out of all THD's that I dealt with in my life.
by
Verified Purchase
Jul 29, 2020
Sandy in kitchen remodeling is extremely knowledgeable and very helpful.
Sandy in kitchen remodeling is extremely knowledgeable and very helpful.
by
Verified Purchase
Recommended
Jul 27, 2020
The store is good to visit
The store is good to visit
by
Verified Purchase
Recommended
Jul 23, 2020
The team is very friendly and always ready and willing to help.
The team is very friendly and always ready and willing to help.
by
Verified Purchase
Recommended
Jul 21, 2020
All I can say about this store is EXCELLENT!!!!
All I can say about this store is EXCELLENT!!!!
by
Verified Purchase
Recommended
Jul 17, 2020
I would like to put in a nice report on an employee who helped me with both my purchases of a new...
I would like to put in a nice report on an employee who helped me with both my purchases of a new washer and dryer. These were done on two different dates. His name is Anthony D'Agostino. He was very pleasant, nice and polite, and very knowledgeable on the products I purchased. MORE EMPLOYEES NEED TO BE LIKE HIM. A Large shout out to him.
by
Verified Purchase
Recommended
Jul 7, 2020
Paint department told me they were out of base paint for Behr exterior marquee when I had complet...
Paint department told me they were out of base paint for Behr exterior marquee when I had completed only half of the FRONT of my house!!! Told me no base to make my color, said it was system wide, NC and SC. Yet after going to Sherwin-Williams along with my bucket of Behr paint to match the color. I decided to visit Rock Hill SC Home Depot to double check this information and THEY HAD THE BASE COLOR.......... 4 hours later I finally had my Behr paint. Very upset and the store did not offer to compensate me at all.
However, Cannot say enough good things about Behr Marquee ext paint. amazing it covered over 400 sq feet without second coat.
by
Verified Purchase
Jun 7, 2020
Matthew was great! Didn't have exactly what I was looking for, but found it at another store, ca...
Matthew was great! Didn't have exactly what I was looking for, but found it at another store, called to verify inventory before I made the trip.
by
Verified Purchase
Recommended
May 31, 2020
clean best location give 10 stars
clean best location give 10 stars
by
Verified Purchase
Recommended
May 31, 2020
Cody was very professional and assisted me with all my questions. He also put some items in my bu...
Cody was very professional and assisted me with all my questions. He also put some items in my buggy.
by
Verified Purchase
Recommended
May 27, 2020
The sales representative, Frank was exceptional and easy to work with. He really knew the product...
The sales representative, Frank was exceptional and easy to work with. He really knew the products and helped me to select just the right door for my new home! He provided me with several catalogs to help me with my selection and was patient with my questions.
I really like Frank and appreciate his professionalism!
by
Verified Purchase
Recommended
May 18, 2020
Home Depot Steele Creek was a great experience even during the quarantine having to wait to get i...
Home Depot Steele Creek was a great experience even during the quarantine having to wait to get in. But not long the sales associates was there to help you very quickly. I had a great experience . thank you
by
Verified Purchase
Recommended
May 17, 2020
We only come to ur locations for all our projects
We only come to ur locations for all our projects
by
Verified Purchase
Recommended
May 13, 2020
Store associates were very helpful, espeically Scott in plumbing. He was able to assist me with m...
Store associates were very helpful, espeically Scott in plumbing. He was able to assist me with my project and any other customer that walked onto the aisle.
by
Verified Purchase
Recommended
Apr 22, 2020
A+++++
A+++++
by
Verified Purchase
Recommended
Apr 21, 2020
Someone is usually available to help you if you need it. I usually go in and find what I need and...
Someone is usually available to help you if you need it. I usually go in and find what I need and right back out very quickly.
I don't mind shopping at this Home Depot store.
by
Verified Purchase
Recommended
Mar 21, 2020
Always enjoy shopping here. Been to many Home Depot’s from New York down to North Carolina. By fa...
Always enjoy shopping here. Been to many Home Depot’s from New York down to North Carolina. By far this is my favorite store. Wish they had a tool rental section that would complete this store. Everyone is kind. And the store is clean. Lots of disabled employees so it makes me want to shop even more at a place where people aren’t discriminated against. Love Steele Creek Home Depot
by
Verified Purchase
Recommended
Mar 18, 2020
This location exemplifies Customer Service!!! Always Clean and Neat Always Extremely Helpful Over...
This location exemplifies Customer Service!!!
Always Clean and Neat
Always Extremely Helpful
Overall Guaranteed In Stock
Awesome Selection
by
Verified Purchase
Recommended
Mar 18, 2020
My favorite place to shop.
My favorite place to shop.
by
Verified Purchase
Recommended
Mar 13, 2020
I shop at both the Steele Creek and Rock Hill locations and find employees at both stores to be c...
I shop at both the Steele Creek and Rock Hill locations and find employees at both stores to be courteous and always helpful. Today I had to return something and reorder. The girls that waited on me were very helpful and friendly. They were also very apologetic because I had to wait a bit. It was understandable because they were very busy and there did not appear to be many people working in the store. Not sure if that was a normal staffing problem or because of the virus scare.
by
Verified Purchase
Recommended
Feb 27, 2020
The store was clean and well stocked. The employees were very helpful.
The store was clean and well stocked. The employees were very helpful.
by
Verified Purchase
Recommended
Feb 24, 2020
The store did not have adequate associates to assist Customers. I entered the store at 1:27pm, an...
The store did not have adequate associates to assist Customers. I entered the store at 1:27pm, and spoke to an associate regarding a ceiling fan for 10 minutes. Then I went to the back to appliances to purchase a deep freezer. I immediately saw the one I wanted, but there was NO ONE around to assist me. I went to the front to ask Customer Service to page someone. I then waited another 20 minutes, and NO ONE came. I walked around and asked an associate that when he finished with his Customer if he could assist me. Still NO ONE came for another 20 minutes. I finally called the store (as I was still in the store) to connect me to appliances, NO ONE answered that department. As I was still on the line, the manager (Michael) came on and stated they were busy, but he would come to assist me. He NEVER came. I walked back up to the Customer Service desk and stated NO ONE had assisted me. The woman then walked with me to find an associate; only then did someone assist me; it was the same kind gentleman who had assisted me earlier. Finally I was able to get my deep freezer down from the shelf. I went to the Cashier and asked for the manager. When the manager came, I told him how long I had waited, and he said he was sorry I had to wait, and that they were short on associates as the computer generates the schedule. I then asked how can I become a happy Customer, he stated "smile and enjoy your purchase". He then stated they did not do any compensation, and said there was nothing he could do, but apologize. I said ok fine, I purchased my deep freezer, and had someone assist me with putting it in my car. From the time I went in the store (1:27pm), and the time I had my purchase in my car, it was 2:53pm. Totally ridiculous, it was a Sunday afternoon.