#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(520)258-7762
Tool & Truck Rental(520)258-7768
Store Hours
Mon-Sat: 5:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
7677 E Broadway Blvd
Tucson, AZ 85710
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Customer Store Reviews

  • 4.7 out of 1,113 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (1,113)
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Showing 1-30 of 1,113 reviews
Best Customer Service
This place has the BEST customer service around.
by
    • Recommended
    Appliance shopping
    Terry Lee was most helpful in purchasing a dryer.
    by
      • Recommended
      Helpful and friendly
      We enjoy coming to this Home Depot because of their excellent customer service!
      by
        • Recommended
        Great service, knowledgeable and willing to help
        Bought a dishwasher. Some may thins I did not know about dishwashers that weighed in on which one to purchase for me
        by
          • Recommended
          great experience
          I bought a large tool chest love it contemplating getting a second
          by
            • Recommended
            Find Your Own Handy Man
            These "vetted" contractors hired through HD dont ever call back. They take your money and Run.
            by
              screen door rollers
              needed new screen door rollers
              by
                • Recommended
                Very Helpful
                The sales person was very helpful and knowledgeable about the appliances we were looking at.
                by
                  • Recommended
                  Love this store!
                  I’ve always had great experiences at Home Depot. I don’t go to the “other” store that starts with an L. You can’t beat Home Depot’s prices and customer service.
                  by
                    • Recommended
                    Appliances
                    If you need appliances and want the best service available. Go to this location and ask for Betty Martin!
                    by
                      • Recommended
                      Helpful service people
                      Everyone at the Tucson Home Depot on Broadway is very friendly and helpful. I hope this store will remain in my 15 minute city, if we can’t stop the WEF!!!
                      by
                        • Recommended
                        Great service!
                        Duncan in lumber made our day, he was sweet and so helpful!
                        by
                          We just bought a dishwasher.
                          From the salesman to the two delivery guys, our whole experience was exceptional & very professional.
                          by
                            • Recommended
                            Windows and Doors!!!
                            My wife and i did a remodel of our den which included x3 ea new windows and x1 ea new sliding glass door. Windows and doors were purchased from Home depot through the windows and doors department. Lorain was a huge blessing in helping to get us our sliding glass door after a mix up during delivery without us having to reorder the door and delay our construction. Just before construction high winds blew over a 48x60" sliding window cracking the moving sash glass pane. Vince Belcher was able to talk to secure us a new moving sash at no cost to us which was a huge surprise and blessing. If you need to have a team support you through your own remodel I would go through Vince and Lorain again without a moments hesitation.
                            by
                              • Recommended
                              Amazing people
                              Kaylie and Tiffanie were so amazing and helpful. 100/10.
                              by
                                • Recommended
                                Awesome Employees
                                I stupidly left a $60 item behind on a cart and it got turned in and held by cart associate Will. Head Cashier Becky helped me on the phone when I called, told me to come in with the receipt, and before I knew it I was on my way out without having to spend another $60. Thanks a ton, guys!
                                by
                                  • Recommended
                                  BUSY STORE/AISLES ARE CLUTTERED WITH ORDERS
                                  THE PRODUCT IS THE "STORE", I FIND IT DIFFICULT TO SHOP IN SOME ARES AS THE AISLES HAVE A LOT OF CUSTOMER ORDERS! NEED TO FIND A BETTER WAY,,
                                  by
                                    • Recommended
                                    Great customer service
                                    We went in looking for a refrigerator. Tom Kennedy went out of his way to make sure we were not only informed of the multiple products but also addressed our concerns.
                                    by
                                      • Recommended
                                      Great value
                                      I bought lumber for shelves, and they cut it to the size I needed. Thank you
                                      by
                                        • Recommended
                                        My o place to shop
                                        Almost always someone will see if you need Help.
                                        by
                                          • Recommended
                                          Lazy, rude employees.
                                          I came in to refund an item that cost $8.67. The returns cashier Brionna refused to give me cash back, even though I used my debit card for the purchase. I asked her to call an ASM to remedy the situation, and she refused to even do that, telling me I can either get the refund back on my card, as store credit, or keep the item. She was extremely rude and should not be in customer service.
                                          by
                                            2 found this review helpful
                                            Appliance specialist
                                            Tom Kennedy what a pleasure to deal with friendly loads of knowledge made the experience great
                                            by
                                              • Recommended
                                              Employees that care
                                              My experience with homedepot.com and their shipping was dismal. Joe and Autumn in customer service at the store. were absolutely amazing. Fixing things that they didn’t mess up just to keep a customer. Happy. If I need anything else from Home Depot, I will definitely visit them at the store.
                                              by
                                                • Recommended
                                                Great Customer Service by Bette Martin and coworkers
                                                Saved $200! Great products
                                                by
                                                  • Recommended
                                                  Helpful staff
                                                  Reasonable prices nice clean isles
                                                  by
                                                    • Recommended
                                                    Monkey see monkey don't
                                                    Horrible experience would recommend it to my worst enemy but they don't have a reason to shop there.
                                                    by
                                                      1 found this review helpful
                                                      Friendly and helpful employees everywhere every time I shop there!
                                                      Customer service on every visit at the Pantano Eastside store is amazingly excellent experience throughout the store and has been an amazingly excellent experience throughout the store for many, many months!
                                                      by
                                                        • Recommended
                                                        Excellent Service
                                                        If you need cabinets, see Nancy! She went above and beyond for me!
                                                        by
                                                          • Recommended
                                                          Best buying experience
                                                          We bought a new stove and over the range microwave. We’ve never had an over the range microwave so we had a lot of questions. Tom K took the time to answer all of the questions about differences in models and brands. He also explained some important considerations for installation of the appliances. Once we made our decision, checkout was fast and easy. By far, the easiest and best large home improvement purchase we’ve ever made
                                                          by
                                                            • Recommended
                                                            Kitchen Design Department
                                                            Purchased a home that required, among other things, a total kitchen remodel. We to a Kitchen Design Store in our local area. Got some ideas and estimates. Then we went to our local HomeDepot store and, for comparison, walked through the Kitchen Design Department. Jason stoped us and asked if we needed help. We mentioned our pending project and he asked if he could show us what HomeDepot could offer. After just 15 minutes information and him briefly showing us what HomeDepot could offer I immediately made an appointment to get more information. Came back just a day later and started the process. Jason was full of knowledge and design skills. He offered many suggestions and options. He carefully listened to my desires as well as what our budget would be and he did everything to help us keep with in that budget yet have the beauty and quality we were seeking. We are about 5-6 weeks out from delivery. I’m anxious to see our results. I would highly recommend Jason as a kitchen designer. He never once pressured me and was always willing to give me an honest opinion. Can’t wait for our finished product!!! Once done, we will invite Jason over to view the kitchen he helped us create!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 1,113 reviews

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