#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(505)352-3504
Tool & Truck Rental(505)352-3510
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2820 Coors Blvd Nw
Albuquerque, NM 87120
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Customer Store Reviews

  • 4.4 out of 458 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (458)
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Showing 1-30 of 458 reviews
I don't know how the covid-19 has affected home Depot and its ability to provide excellent servic...
I don't know how the covid-19 has affected home Depot and its ability to provide excellent service and excellent product to customers as they have in the past. However, on this occasion home Depot fell very short. I wanted to purchase a heater that was on display at the eubank store. While there I asked an employee to connect the heater so I could see it running. He said the cord was wrapped up too high and he couldn't get it . When I asked him to get an extension cord he said I guess I'll try to see what I can do, this isn't my section. Ultimately he did help connect it but I felt very uncomfortable as though I was putting him out of his way. This particular heater was not available at the eubank store . I was told there were five in stock at the Coots store. I drove to the floor store and purchased the heater there. I took it home began to piece it together only to find out there was missing hardware. Upon returning this heater, that by the way was sealed taped and did not seem to have been a resale, I was told there were no others in stock even though the eubank store told me there were five at the Coors location and an employee at Coors told me they were showing four in stock but there were none. Consequently, I was given a reimbursement and an apology. I understand things are hectic these days but I spent 3 hours on this venture only to end up with no heater. I still recommend this store and home Depot because usually I am satisfied with the service and the products.
by
  • Verified Purchase
  • Recommended
We visited this particular Home Depot today and received stellar customer service! Ask for help f...
We visited this particular Home Depot today and received stellar customer service! Ask for help from CJ - this guy is personable, knowledgable and professional. The store had a great selection and the staff was superb! Many thanks!
by
  • Verified Purchase
  • Recommended
While a couple of employees misdirected in our search for a specific item, Josiah from the garden...
While a couple of employees misdirected in our search for a specific item, Josiah from the garden center went above and beyond to help us locate the item, get it up to the register, and out into the car. He was courteous, helpful and knowledgeable of the merchandise.
by
  • Verified Purchase
  • Recommended
Excellent customer service!!!! Britani was amazing and helped me with getting me out of stock fen...
Excellent customer service!!!! Britani was amazing and helped me with getting me out of stock fencing that I badly needed to keep my dog from getting out. I was helped in getting my order placed and when my order finally I arrived for pick up, Britani and another employee helped me loaded the fencing material in my car and they practiced safe social distancing while also providing outstanding customer service!!!!!
by
  • Verified Purchase
  • Recommended
Great experience shopping with your establishment.
Great experience shopping with your establishment.
by
  • Verified Purchase
  • Recommended
I would not recommend the store at all. If u have 4 hours to waist and not receive help then go o...
I would not recommend the store at all. If u have 4 hours to waist and not receive help then go on through
by
  • Verified Purchase
1 found this review helpful
Overall great staff and very helpful, had a great shopping experience and picked up exactly what ...
Overall great staff and very helpful, had a great shopping experience and picked up exactly what I needed
by
  • Verified Purchase
  • Recommended
The employees were very friendly and helpful
The employees were very friendly and helpful
by
  • Verified Purchase
  • Recommended
There staff is real good as for most of there management they are rude and not helpful
There staff is real good as for most of there management they are rude and not helpful
by
  • Verified Purchase
  • Recommended
store manager needs to learn basic people skills (Scott) District manager should not think they ...
store manager needs to learn basic people skills (Scott) District manager should not think they are above a paying customer?
by
  • Verified Purchase
1 found this review helpful
Everyone is always friendly and helpful. Excellent customer service!
Everyone is always friendly and helpful. Excellent customer service!
by
  • Verified Purchase
  • Recommended
Sales person JGA3571 John A. in appliances was very friendly and helpful. No one was available wh...
Sales person JGA3571 John A. in appliances was very friendly and helpful. No one was available while I stood there holding a newborn. John, whom was supposed to be off 2 hours before, was passing through and I asked him for help. Without hesitation John helped us and answered all of our questions, helped find the appliance options we were looking for, explained sales we were unaware of, and finished our sale. If it was not for him we probably would have just come back another time or looked elsewhere. John definitely sets the example for customer service and we will be back in the near future. Everyone was friendly and we did find what we needed for our kitchen.
by
  • Verified Purchase
  • Recommended
Employees are very knowledgeable and helpful my experience there was pleasant the first moment I ...
Employees are very knowledgeable and helpful my experience there was pleasant the first moment I walked in I felt welcomed and I found everything I need it very easy the store was very clean I didn't notice clutter all over when I was shopping when I was done purchasing at the register the employee who checks me out she was very cheerful very friendly I will definitely go back to that store to make all my purchases
by
  • Verified Purchase
  • Recommended
Best and Most Knowledgeable and Helpful, Employees Ever! Thank You!
Best and Most Knowledgeable and Helpful, Employees Ever! Thank You!
by
  • Verified Purchase
  • Recommended
The store was excellent and very helpful and friendly
The store was excellent and very helpful and friendly
by
  • Verified Purchase
  • Recommended
Exceptionally rude and threatening employees. Very unhelpful. Even if you are speaking directly t...
Exceptionally rude and threatening employees. Very unhelpful. Even if you are speaking directly to their face from 3 feet away, they will pretend they don't even hear you. Anything you need help with is provided grudgingly, it's like pulling teeth with these people. You can palpably feel how little the associates want you in the store and how little they care about the store, you, or anything else except their pitifully tiny paycheck. What extraordinarily inflated egos these people have, considering they work at a home depot, it's really astounding.
by
  • Verified Purchase
Great customer service 10 out of 10 if I can give a number
Great customer service 10 out of 10 if I can give a number
by
  • Verified Purchase
  • Recommended
Very poor customer service management and Corporate don't care when you call to complain.
Very poor customer service management and Corporate don't care when you call to complain.
by
  • Verified Purchase
Bought some wood stain and was never disclosed to me before mixing this item is non returnable . ...
Bought some wood stain and was never disclosed to me before mixing this item is non returnable . After it was mixed it was too dark I even told the mixer and he just looked at me , so I bought it and brought it home and tested it. Well it’s too dark to I wanted to exchange it only to find out that I can’t !! The manager then told me I could reduce it by 10% so I said let’s do it then tells me I can’t! Had I known I couldn’t find change it I would have never accepted it and had the guy remix another color for me on the spot . And mind you the color looks nothing like the swatch they provide you! I will not be back at Home Depot I will use the other places instead from now on.
by
  • Verified Purchase
1 found this review helpful
Workers are amazing helpful store is clean great place
Workers are amazing helpful store is clean great place
by
  • Verified Purchase
  • Recommended
LAST 5 VISITS WAS OVERCHARGED. TRIED TO HAVE IT FIXED AND WAS OVERCHARGED AGAIN. TRIED TO HAVE IT...
LAST 5 VISITS WAS OVERCHARGED. TRIED TO HAVE IT FIXED AND WAS OVERCHARGED AGAIN. TRIED TO HAVE IT FIXED AGAIN AND WAS OVERCHARGED AGAIN - ALL ON SAME TICKET. ORDERED EXTERIOR PAINT AND WAS GIVEN INTERIOR.PAINT. HELP EXTREMELY RUDE. MANAGEMENT NON EXISTENT OR HIDING - HELP REFUSED TO GET THEM. CALLED STORE BUT HELP AGAIN REFUSED TO GET THEM AND HUNG UP ON ME. CALLED BACK AND WAS HUNG UP ON AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN AND AGAIN. DO NOT GO TO THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOULD GIVE ZERO STARS BUT SYSTEM DOES NOT ALLOW SO HAD TO GIVE ONE STAR
by
  • Verified Purchase
1 found this review helpful
This store is full of knowledgeable and friendly employees!
This store is full of knowledgeable and friendly employees!
by
  • Verified Purchase
  • Recommended
OUTSTANDING
OUTSTANDING
by
  • Verified Purchase
  • Recommended
Very helpful and friendly service
Very helpful and friendly service
by
  • Verified Purchase
  • Recommended
The store was clean and the Aisles are shoppable an employee by the name of yuri is extremely hel...
The store was clean and the Aisles are shoppable an employee by the name of yuri is extremely helpful and I like the fact that shes bilingual.
by
  • Verified Purchase
  • Recommended
The entire staff is happy and helpful. I walk my dogs when the weather is bad and all are deligh...
The entire staff is happy and helpful. I walk my dogs when the weather is bad and all are delighted that we come to Home Depot to walk the dogs.
by
  • Verified Purchase
  • Recommended
Customer service in the store is exceptional! Natalie was amazing to work with as she helped me w...
Customer service in the store is exceptional! Natalie was amazing to work with as she helped me with a difficult situation. I highly recommend
by
  • Verified Purchase
  • Recommended
I have always used this store out of convenience but today they went above and beyond. I had a co...
I have always used this store out of convenience but today they went above and beyond. I had a complicated order/return/adjustment and the front desk people helped me out. They straightened it out despite its confusing nature and did it in such a way that I felt like I was not burden at all. Thank you! Special shout out to Natalie, you made my day.
by
  • Verified Purchase
  • Recommended
Thanks Maria(Pro Desk) even though we were next in line, you asked us if you can help check us ou...
Thanks Maria(Pro Desk) even though we were next in line, you asked us if you can help check us out, it may have saved us only a few seconds, but that showed us that your time is our time and that attention to detail makes great customer service.
by
  • Verified Purchase
  • Recommended
High 5 for John A. In the washer and dryer section, great employee!!!!!!!
High 5 for John A. In the washer and dryer section, great employee!!!!!!!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 458 reviews

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