#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(781)672-9513
Tool & Truck Rental(781)672-9518
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
100 First Ave
Waltham, MA 02451
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Customer Store Reviews

  • 4.7 out of 435 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (435)
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Showing 1-30 of 435 reviews
Above and Beyond
I was helped today by Tim. He not only went out of his way to find me two different items but then brought me a list showing what other Memorial Day items were on sale.
by
    • Recommended
    Great customer service!
    My wife and I purchased a stackable washer/dryer. Bob N. , in Appliances, was terrific. Very friendly, knowledgeable, and had quite a sense of humor! We were very pleased with our overall experience in the appliance department. His colleague, Jinny, was also very friendly and helpful.
    by
      • Recommended
      Nick in customer service was awesome!
      My wife and I went in looking for a specific grill for our summer, there was only a display model but none left to guy on the shelves . We went to the customer service desk and asked for assistance and we got help from Nick. He was excellent and got all the information we needed and personally helped us get the display model from the shelf and we were very pleased as it saved us a step in installation. He was curious, personable, and overall a very nice person and helpful. This young man is very good at his job.
      by
        • Recommended
        Waltham Is Customer Focused
        When I asked where lighting was, Bob showed me and then helped me find exactly the lamp I wanted, a unique halogen bulb which the store had, to my amazement.
        by
          • Recommended
          Consistently good store
          This is consistently one of the best HD stores for homeowners and the trades. At times it can be challenging to find assistance, but overall, employees are friendly and helpful.
          by
            • Recommended
            Great Associates
            The people that work at Waltham Home Depot are always friendly and Helpful
            by
              • Recommended
              Great people at this home depot
              The Waltham Home Depot has great people that are so helpful and friendly. I feel lucky to live near this Home Depot.
              by
                • Recommended
                Well stocked and kept clean, very friendly staff.
                I went in for a purchase and was helped right away. Staff was great and they went out of their way to make my purchase as easy as posible.
                by
                  Fantastic Customer Service With Both Leadership and Deparment!
                  I had an amazing experience with the appliance team member, Jinny! She helped me fix an issue with an order and helped me reorder the correct item for my mother in law! Her patience went above and beyond. Felipe, the store manager, was also super kind and wanted to make sure all went well with the switch and stopped by to check in that everything was going well! Thank you kindly again for such a WOW shopping experience!
                  by
                    • Recommended
                    very helpful associates
                    right tool for right job
                    by
                      • Recommended
                      Great support at this store
                      I have been doing a home refresh and have been to this store over a dozen times in the process. I have been very happy with the store inventory and online order delivery. All of the staff including Edward who helped me this last visit have been great.
                      by
                        • Recommended
                        Best paint dept help!!
                        Always great help in the Waltham paint dept! Alyssa (AEE) is the best! Bb
                        by
                          • Recommended
                          Thanks to Drako
                          I was at Waltham Home depot for the "elbow drain" for the gutter. Drako listened and walked with me, helped me find what I was looking for the All Weather duct tape. Thanks Drako and the work is done.
                          by
                            • Recommended
                            Another great experience
                            For the second time I have dealt with Bob Newman in appliances. Bob is very personable. He also makes you laugh. Bob goes above and beyond, making sure you go over everything before committing to your purchase. He goes over demensions, comparing to your old appliance if needed. He also tells you all the ins and outs about returning or needing to reject a delivery for any reason. I know exactly what to expect when the delivery arrives. I know, because of him, what to check once the appliance is in my home. I also know what to keep an eye out for during the 48 hours after delivery and install. Bob is the only person I will go to in appliances because of his honesty, thoroughness and attention to every detail. Thank you Bob!
                            by
                              • Recommended
                              Zero gravity keys are wonderful!
                              Would you like your keys to be lighter, not bulging or ripping a hole in your pocket? Then get Home Depot's ZERO GRAVITY KEYS. I think they're made out of titanium, and come in a few distinguishing colors, light as a feather! I could get keys at my local hardware store, but it's worth going all the way to Home Depot to get their zero gravity keys.
                              by
                                • Recommended
                                Happy mowing
                                I decided to replace my 20 year Toro mower, which in great shape, but I want a new machine. My home Depot experience was stellar and all the staff was very helpful and pleasant. Thank you
                                by
                                  • Recommended
                                  Home Depot is great
                                  We've had many great experiences at this store. The ones that stand out are our very large window treatment purchase, with help from both Nina and Joe. Ours was a large complex order, and they helped us understand which products made sense for our needs. Also we have had excellent customer service from Ed at the front desk.
                                  by
                                    • Recommended
                                    Waltham HD
                                    I have been shopping at the Waltham HD since it opened over 20 years ago. I know the store layout like it was mine. During these years I have been very happy about the store, many employees and the knowledge I have gained through my doing business there. Three employees come to mind who help Me attain such satisfaction. Matt, the cashier, who works in gardening is The best I know. The second employee is Dauphine who has helped me on Many occasions. A new employee, Karl has also earned my praise. I am Quite pleased with the results and treatment I get routinely.!
                                    by
                                      • Recommended
                                      renata in kitchens unbel
                                      renata in kitchens great service great advice and very knowledgable on design
                                      by
                                        • Recommended
                                        Well stocked, well staffed, well worth the trip
                                        I have shopped at this store for years and never left frustrated. The shelves are well stocked, the team is friendly and competent, it is a well-run Home Depot and I appreciate that.
                                        by
                                          • Recommended
                                          Poor customer service — under staffed?
                                          Tried to buy a power tool that was locked up. No one answered the page to help me. Figured 10 minutes total waiting time was enough and left.
                                          by
                                            1 found this review helpful
                                            Excelente team ProDesk
                                            Best Prodesk Team Waltham
                                            by
                                              • Recommended
                                              Best Prodesk Team
                                              Jeniffer and Semira they are always willing to help me ...Thank a lot
                                              by
                                                Store to go
                                                Like the store, like location, Vicky is the best helper there, always saying HI and asks if help i needed
                                                by
                                                  Home Depot advice on projects
                                                  The Paint Department person Samantha knows her job. We got the paint we needed for our ceiling that was stained. This paint did the job very well. A knowledgeable person is always helpful to customers.
                                                  by
                                                    • Recommended
                                                    The layout is decent, but runs out of essentials fast
                                                    Watertown location in comparison has crappy layout, but they have more stuff in stock. Maybe there's also a problem with the accuracy of the stock in waltham
                                                    by
                                                      • Recommended
                                                      All around great
                                                      I bout a small heater and it broke. So I brought it back to return it and it was very easy.
                                                      by
                                                        • Recommended
                                                        Amy the cashier helped me today
                                                        I bought 4 50 pounds of cement today and I could not find anyone to help me put into my car. I could not get help from inside store employees. The customer inside the store helped me to put into my cart and Amy the cashier helped me to load them into my car. She is skinny , thin but she has a great heart. Thanks Amy. Your kindness will always be remembered.
                                                        by
                                                          • Recommended
                                                          always find what i look for
                                                          Feel happy with the things I've bought.
                                                          by
                                                            • Recommended
                                                            What a pleasant and informed employee. You are lucky to have such a quality person to assist customers at your store.
                                                            I had lots of questions about a DIY project involving flooring. I thought this visit would be an investigatory one. But I wound up buying all I needed because Renata McCormish answered all my questions so thoroughly that I feel confident and ready to start my flooring project.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 435 reviews

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