Reviews for Bannister Mall #3016

If you ever need help with cabinets or shelving, look for Shannon. She was a great help and took the time to meet every question and need I had. I was very encouraged by her friendliness and knowledge.

The employees here make you feel like an extremely valued customer. They don't just point the finger where things are located. They guide you to it. The help you from start to finish. I Love It!!!

Raheem is setting a good example in customer service!

I check out with a young lady in pro that is a delight and I always look forward to chatting with her at checkout. Thank you Miah for your service.

Though prices may run a tad higher, you can't beat the helpful employees at this store. It's also well stocked and cleaner than most.

Fast service, didn't slip through the entranceway, and I didn’t recieve any negativity from the humans employed at this store

Rude employees, missed delivery, and I was hung up on twice while trying to reschedule the delivery they could not complete.

Bad cashier experience

Peer customer service and attitude by salesclerk Jamiah!

I was yelled at by an employee

Customer services no pictures or videos this time but will in the future I feel so sorry for that manager

Had to stop in for a few items and was not only greeted warmly, but was helped by a lovely gentleman named Oliver. Oliver insisted on providing a motorized cart to help me get around the store better (I had a broken ankle at the time of my visit) and also took the time to be kind, attentive, and sincere. He directed me toward the products I was shopping for and remained helpful throughout my experience. He deserves a raise!

The store was very Clean and the 3 associates that were in the paint department were VERY KNOWLEDGEABLE AND NICE.

This is not my first experience with being "unduly monitored" while in your store. You will not mitigate your losses by stalking me while I shop. I come to your store to pay for any items I remove from your establishment.

The item I purchased was marked $16.97 on the shelf. I was charged $19.97 at the checkout. This happens consistently at this store. This is not okay!

This store has everything and more

jason was a gem. i got great help and a few tips for the tile

This store was not crowded and there were friendly staff available to help as soon as I walked in.

Purchased a drill a week ago. To my shock at 9 am on a Sunday they did not have an associate working in that department but the drill I was interested in was locked up. No, let me get the keys for you, just No one is here to work in that department. Wow

Took me to product. yesterday.

Each time I am in this store, someone is readily available to assist me and sometimes educate me to get the right product for my projects.

Shannon helped me pick out appliances! She went above and beyond with her suggestions, and she assisted my dad with a future project idea! She also helped me with the custom countertop tab on the home depot website and gave me an idea for that too! I really appreciate her help! Thank you Shannon! 5 stars for you!

I used to rent their dollies, but I finally bought one and I had an easy time at checkout, thanks to the great staff.

Should not take 45+ minutes to check out. Get more help, move people around, or get managers to help. Plus no one asks if you need any help.

Got the wrong Ryobi Charging device. When I returned it didn't have many issues with getting a new device.

I had shopped at other places looking for a replacement for my Kitchen faucet, they were much more expensive,since my husband died I am living on my social security and I appreciated getting the $25.00 discount?

I have been shopping at this store for several years. I use to dread going because I knew if I needed help, I may not get it. The last few years, I do not dread it. Employees are much nicer and a lot more helpful.

Carlton and the other gentlemen in the paint department did an excellent job helping me today ..

It is so easy to use the website. I picked out colors easily. So far, my kitchen is almost done. Have my appliances, new counter top , sink and faucet and garbage disposal and refrigerator. Paid them off and started on the flooring. Also working on storm door for front door and some plumbing. I love the ability to have same as cash for financing. I always pay off the bill before the 12 months is up. No interest that way.

I got a Uhaul truck to deliver my furniture from big lots and also loaded from home dp after using miles to the banister store to find out the inventory was out of the OSB boards I was hot but the staff was able to take care of this and helped out with pricing another board thank you but wow