#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(716)635-0425
Tool & Truck Rental(716)635-0400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4139 Transit Rd
Williamsville, NY 14221
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Customer Store Reviews

  • 4.7 out of 577 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (577)
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Showing 1-30 of 577 reviews
A Home Depot with a special feeling
This Home Depot on transit road is my favorite one to shop at. It just seems more family friendly to me and the employees are really nice
by
    Gary is an excellent worker bee!
    Gary approached me, walked me to the item i was looking foor, and went out of his way to climb up and retrieve it for me. I am impressed with his helpfullness.
    by
      Excellent service in plumbing department!
      Mohammed in Plumbing did an excellent job with my black pipe order. I had a large and very specific need for black pipe. He cut and threaded the black pipe in very quick fashion, and saved me a ton of time. Look for him in the Clarence store if you need anything from plumbing!
      by
        • Recommended
        Customer service
        Great customer service
        by
          • Recommended
          Best home improvement store in the area.
          So helpful and very well stocked. They are always pleasant and willing to help. Hats off to Dave who is happy to help load my car as I am disabled.
          by
            • Recommended
            The People
            I will make this short and sweet. The People at this store are the best in the industry and it's a pleasure to know them. They make my job very easy, and I've known several people like Maggie and Dave and Marlene at the pro desk seemingly since the store opened 27 years ago ( I think it was 27). Mike in millwork, Dave in lumber and I know Gene retired from tool rental but a great guy that worked hard every day. Thanks to all these folks!
            by
              • Recommended
              Not enough Handicap Scooters
              Overall I like the Store. It seems to have good Inventory and the Sales People are very helpful. The only thing that bothers me about going to this particular Store is that they only have one Handicap Scooter. Topically it's being used by someone else or the Battery is half dead and you just have to leave it were it died and start walking. The Walden Ave store has 4 of them, it's a little farther but a butter choice to be assured of a Scooter.
              by
                • Recommended
                Refreshing experience!
                I was asked if I needed help right away and Hailey did just that. Very mature and professional. Wish there was more like her in general.
                by
                  • Recommended
                  Kitchen design
                  Michelle and Rick were very helpful in the design of our kitchen, providing suggestions and ideas for a DIY kitchen.
                  by
                    • Recommended
                    Great experience
                    The employees were super helpful and knowledgeable and my cashier David was really nice, we don't see this very much anymore and it was nice to see smiles and people willing to help me!
                    by
                      • Recommended
                      Thank you Martin and Kaitlynne!!!
                      We had the best experience at the Transit Road location! We met Martin in flooring and not only did he walk us through all the options with flooring, but then took us everywhere else we needed to go to get items. Amazing Customer Service. He helped us sign up for a HD CC and then Kaitlynne helped make sure everything was correct and checked us out explaining all the details of the store delivery and pick up. We could not have asked for a better experience than what we had!! Thank you!!
                      by
                        • Recommended
                        Friendly and Helpful Staff
                        The people working at this Home Depot are very friendly and helpful. We were assisted by multiple members in finding all the things we needed to install a new fan.
                        by
                          • Recommended
                          Some great employees
                          Was buy a washer and there was a gentleman named Antanie who come over and introduced himself and helped through the whole process.
                          by
                            • Recommended
                            Hire Cashiers
                            I hate self checkout and now that you completely removed cashiers I will go to Lowe’s.
                            by
                              Mohammed in electrical dept very helpful
                              Found everything I needed to finish a project
                              by
                                • Recommended
                                Return of Damaged item
                                I ordered an item to be delivered and upon opening had some damage. I returned it to Customer Service and Anjula was very courteous, professional, efficient, and friendly. I will return to this store.
                                by
                                  • Recommended
                                  Favorite store
                                  I love the Pergo Flooring I purchased
                                  by
                                    • Recommended
                                    Great help in Paint dept
                                    Joe Blake in paint was very professional and helpful. The knowledge that he shared help me make my selections quickly and I appreciate it.
                                    by
                                      • Recommended
                                      Home Depot Trip
                                      We bought a Xmas tree and was pleased with the selections they had. The second tree we opened is the one we took.
                                      by
                                        • Recommended
                                        Awesome employee help
                                        Everyone was very nice. If we needed help there was plenty.
                                        by
                                          • Recommended
                                          Great service
                                          My husband bought a heated vest and is looking forward to wearing it. The interaction that we had with the Home Depot employee was wonderful. He was not only helpful but had my husband try on the vest and helped with the battery pack placement and use. Thank you Christian. Keep up the good work!
                                          by
                                            • Recommended
                                            Great service
                                            Mohammad has the best customer service
                                            by
                                              • Recommended
                                              Great customer service
                                              Came home from work to find my freezer head broken down all my food was getting warm I rushed to Home Depot to buy a deep freezer the associate is named Tony he was fantastic he helped me get a deep freezer out to my truck helped load that in and was so kind and courteous
                                              by
                                                • Recommended
                                                Customer Service
                                                I returned an old item with the receipt & and the customer service representative was excellent. David was friendly, knowledgeable & professional. He resolved my problem in a few minutes & I received an in store credit.
                                                by
                                                  • Recommended
                                                  Provides best customer service
                                                  This store has the best employees especially Nikki the sales cashier/flooring specialist who helped us for 4 hours to proof read and submit our order so there is no room for error.She is so hardworking that I was amazed and would definitely want to go back to that store again because of the pleasant service she provided us
                                                  by
                                                    • Recommended
                                                    Not like it used to be
                                                    Depot used to have experts working there. Now they're just workers.
                                                    by
                                                      Best employee ever
                                                      Sara was wonderful!!
                                                      by
                                                        • Recommended
                                                        Plumbing Problems
                                                        A associate named Muhammid helped me ou with cutting a pipe and what to do with the left over piece. He was very helpful and kind
                                                        by
                                                          • Recommended
                                                          Outstanding assistance at the Service Desk
                                                          Thank you to Jessica and Teresa who cheerfully handled a complicated return. Both were a pleasure to speak with and their efforts are appreciated. Their great service earns the Associates of the Month Award from me. Thank you for your professionalism.
                                                          by
                                                            • Recommended
                                                            Outstanding team member
                                                            Please recognize Mohammed for his over the top excellence is all facets of meeting customer expectations!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 577 reviews

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