#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(352)794-2104
Tool & Truck Rental(352)794-2105
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
70 N Suncoast Blvd
Crystal River, FL 34429
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Customer Store Reviews

  • 4.6 out of 1,160 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (1,160)
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Showing 1-30 of 1,160 reviews
Very helpful staff
Now, I am probably a little biased because I work at this store, but I constantly have customers comment on how they can always get the friendly help of an associate in this store, as compared to other Home Depots where it's difficult to find an associate to help them at all. Also, here's a few pics of what I call "The Dogs of Home Depot".
by
    • Recommended
    Friendly and helpful associates for sure!
    by
      • Recommended
      Assistance in flooring
      Had THE best experience in this store, this morning. My father and I were trying to match some flooring and were helped by Andrew. Andrew went above and beyond to help us. I have never received such fabulous assistance in any store, anywhere!
      by
        • Recommended
        Needing a lot of lumber.
        I drive from Brooksville to go to this store because of the excellent customer service I receive everytime I go to the Crystal River HD. This trip was made even better thanks to Jim and Jayson in the lumber department. This is how you get customers for life. Great work and thank you.
        by
          • Recommended
          Sod
          Came in to purchase sod. Supposedly deliveries are on Saturday but if that was the new shipment you need a new supplier. It looked half dead.
          by
            • Recommended
            Great Service
            Always have my gardening needs
            by
              • Recommended
              Mike
              John the Plumber resolved my issue and saved the day
              by
                • Recommended
                Parking area
                The parking area is very difficult to navigate. The rental section for equipment took up a lot of parking options on the north end of the parking lot nearest the store. On the south end of the parking lot is the same issues but with the sheds and such. I understand that suggestions for fixing said issues are usually not given by customers, however, I would suggest purchasing the area to the north of the store between the plaza and Home Depot and making that area for tool and equipment rentals.
                by
                  • Recommended
                  Best store ever
                  This is my go to store. Everyone is pleasant, helpful, and always willing to go the extra mile.
                  by
                    • Recommended
                    john
                    john in plumbing was the Google of the store!!!
                    by
                      • Recommended
                      Great store with large selection of items
                      Crystal river Home Depot is always bustling with people due to the large selection of items and friendly helpful staff. I find myself visiting the store several times a week .
                      by
                        Customer service dedk
                        I just spent $255.03 on merchandise, I forgot to use a 15% off coupon, I was told to go to customer service and they could do the refund. Ummm no not really, because I paid cash and they don’t have a cash key to do the adjustment they can’t give me an adjustment.. are you kidding me!! Very disappointed never offered a gift card nothing..
                        by
                          Asociates
                          There is always someone to help!!!
                          by
                            No one to check customers out!
                            I was in this store today and everywhere there was a line of people to check out. At least eight people waiting to check out is not acceptable!
                            by
                              Friendly and efficient
                              Had to special order but we had someone that was very efficient and found what we needed in record time
                              by
                                • Recommended
                                Frustrating
                                I bought a veg plant and it wasn’t doing too well so I asked the clerk if I could return it if I can’t revive it. She assured me that it was ok and to just bring back my receipt. I go back a week later see a different clerk and she told me no, they do not refund on veg plants only perennials. It is so frustrating that when you ask a question of a clerk you can’t get a straight and CORRECT answer!!!!!!
                                by
                                  Great shopping experience
                                  Friendly, clean store with top management and employees
                                  by
                                    • Recommended
                                    Great customer service
                                    Employee was very helpful helping us in the paint Dept. We had a swatch from the exterior of our home but the machine did not make a great match. We returned a number of times and Employee took on the challenge of getting it right. After a number of return trips we were able to correct to the color to match.
                                    by
                                      Shopping Experience
                                      Always a well stock store, Well organized.
                                      by
                                        • Recommended
                                        Worst Home Depot Store
                                        I've had more issues with this Home Depot Store than any others....From selling me defective products(Weber Grill) that I had to return to pulling the wrong items on on-line orders....to customer service reps answering the phone instead of helping me....the list goes on and on....this latest incident in the lawn and garden center really ticks me off....It's advertised that if I buy 10 plants, I will get $10 off each plant after I load these large 7 gallon plants into my trailer and go to pay....the register says the maximum refund is $80....I didn't feel like unloading all the plants and really resented being treated this way by Home Depot.
                                        by
                                          Lumber Department
                                          The lumber I purchased was was top notch and same for help I received.
                                          by
                                            • Recommended
                                            Don't expect any help at check out
                                            I get that we now have to do all the work and check ourselves out but if something doesn't work properly the person supervising you at check out is NOT going to help. Need a discount? Too bad...no help there.
                                            by
                                              Customer service, organization, cleaness
                                              Few stores, have the customer service, this Crystal River store has
                                              by
                                                • Recommended
                                                Go Here
                                                If you are living in between 2 Home Depots, go to this one. They have everything you need. If they don't have something you're looking for, they will help you find it.
                                                by
                                                  • Recommended
                                                  Parking sucks
                                                  Now that rental equipment takes up front , don’t go there unless you want to walk +100:(steps measured ) to get into store
                                                  by
                                                    • Recommended
                                                    Great personal at this location
                                                    Always friendly and very helpful
                                                    by
                                                      • Recommended
                                                      Great Assistance
                                                      Staff was very helpful in spite of how busy the store was. They maintained a cheerful, helpful attitude making my shopping experience pleasant. The staff went out of their way to assist.
                                                      by
                                                        • Recommended
                                                        No parking
                                                        I witnessed parking rage fighting about pro space by contractor check out side
                                                        by
                                                          • Recommended
                                                          Friendly Dilligent Personnel.
                                                          The yard man lifetd the lid to my grill. He notices it binding. Took the effort to inspect with his phoone and ford a fracture in the metal of the joint. Replaced unit for me.
                                                          by
                                                            • Recommended
                                                            FANTASTIC & KNOWLEDGABLE PEOPLE
                                                            HOME DEPOT IS THE ONLY STORE I USE FOR MY OWN HOME PROJECTS AND THAT OF MY CUSTOMERS !
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 1,160 reviews

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