Reviews for El Cerrito #643

I had a massive return to do. The sales associate, Karla, in Customer Returns was awesome in helping me!

Very easy to access to get merchandise

Hardly enough associates on the floor, employees state managers do not care and do not wish to hire more employees to help and that the managers do not care about the store or inventory and only care about passing inspection

The Home Depot is great in general but Tedi at the El Cerito location is hands down the best customer service rep I’ve ever had the opportunity to be helped by. She went above and beyond to help me and she most definitely deserves a raise, a promotion, and must be protected at all costs. She’s a national treasure and an absolute gem of a human! Dear managers, please compensate Tedi for the key talent she is. don’t miss this opportunity to do the right thing!

I was happy with the customer service.

Miss. Leana was curteous lovely and attentive. She was highly knowledgeable and despite the morning and afternoon rushes at the El Cerrito Home Depot. She gave me the time and care I needed to both: Pick up the Penske truck and drop it off. She noticed the truck provided was missing 1 of 2 hand trucks requested and quickly remedied the discrepancy by personaly calling the company to see that I was not charged for the unprovided hand truck. That level of care would easily have me return.

It is always well stocked, and the prices are well below the competitors.

Well stocked shelves, some items a bit hard to spot in the sea of fittings but not if rolando or Daniel in plumbing are there, i have been promptly been assisted by both employees in different occasions they are fast and clearly know their store and the product that they sell.

I went to the El Cerrito store yesterday to replace a broken part. I received awesome assistance from 2 team members who helped fix a part they did not normally carry and find a new part they had in stock

Home Depot should not refuse to give store credits for returned merchandise... that's unfair to loyal customers. Hpme Depot can request CDL or sooner form of id to identify customers that wish to return merchandise with no receipts (most likely thrown away). That's one reason thatI always used HomeDepot, reasonable prices and if unneeded items return, I could obtain store credit to purchase in the future.

I needed a lot of blinds cut to size and one of the service members told me there was a policy to only do 8, but Patrice from flooring jumped on it and helped me get all my blinds cut to size

Tedi helped me out in a pinch, quickly identified the most efficient solution to my problem, super helpful!

The cash register Jeanette was very helpful I love her she is so nice

This Home Depot always have what I need

I've shopped at Emeryville, El Cerrito, and Vallejo - and the El Cerrito staff are the most knowledgeable and friendly of any I've encountered. They also appear to be better stocked for all your household needs.

Najainee Coutee provided me with exceptional customer service. I purchased an item that I was unable to take home, due to it being too large for my car. Despite the challenges I faced, Najainee went above and beyond by working hard to find a solution. Ultimately she was able to arrange delivery for my item. The store was super busy and I’m sure it was stressful. But she handled my transaction patiently, professionally, and with a smile. -S. B.

Bought the Dyno-Glo grill and worker helped pick out the best on display

Shop. At Depot mrs thank you main place fixing. Yard/walls/and construction

Most people Have poor actitud, especially returns and costumer services. It could take 30/45 min for someone to help you bringing stuff from shelves.

I'd like a point that Tina, one of your Store Clerks did an outstanding job in handling a difficult out of stock situation at my visit the other day.

People are super nice and help with what I need

Employee Lesli Renae was extremely helpful. Made my experience worth noting.

Have seen consistent improvement in on-shelf availability and customer service. Associates from entrance to checkout are friendly and accommodating. Been shopping here since they opened and have not been happier.

Richard from the paint department was so helpful and confident in helping my client that was trying for days to find the right paint for this big project. The color matching was outstanding and Richard did it with a lot of patience and an a very optimistic attitude. We really appreciate your help and support you are the best !

I purchased an item that did not ring up so the cashier rang up a similar item. When I tried to return the item the cashier accused me of having the wrong receipt in a condescending tone. Don’t assume your customers are idiots. Even if I did bring the wrong receipt, the cashier’s attitude was unwarranted, unnecessary, and unprofessional. Had she asked me why the items were different instead of accusing me of trying to pull one over on Home Depot, this would have been a non issue. Very poor customer service. I hope this is a teachable moment.

All the iads are in a correct place

The Manager Denny helped me out a lot.He attended me good and fast, he’s the best manager Home Depot has.

1. Typically well stocked with a generous variety of inventory. 2. Good place to see and learn if your hardware or product item is available. 3. Good place to see and learn new and improved products and inventory--cannot experience this practical event in college-university. 4. Occasionally items are out-of-stock with no notice at the shelf indicating that and what to do next. 5. Out-of-stock items are not replenished within 24-hours. 6. Low stock items are not moved toward the front edge of the shelf, or loose items not hung on hook. 7. Frequently small items are strewn about the shelf, dumped into another bin or location (especially electrical, kitchen-bath faucet and hardware dept). No notice to keep items organized and within their bin, hook or shelf and keeping these items organized by store employees on a daily basis. 8. Serious shortage or availability of competent professional store employees (many inexperienced, minority staff).

Best employees and variety of goods

I had to go through many workers until I received the best help from Tom (manager), Tedi (Appliances) and Larry (Appliances). With the way the world is today, I appreciated them being very courteous and helpful to me. The only down side of my purchase was that I bought a refrigerator and my delivery got pushed back but the 3 workers helped me with a plan that I really appreciated. Thank you.