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Filter Reviews By:Rating, Profile, Gender, Age (339)
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Showing 1-30 of 339 reviews
Nov 5, 2020
Cashier Laura and Pat L. Are amazing people, very helpful, go above and beyond for customers and ...
Cashier Laura and Pat L. Are amazing people, very helpful, go above and beyond for customers and I am very happy!!!
by
Verified Purchase
Recommended
Oct 30, 2020
Weekend store employees are not very helpful. We were looking for an outdoor thermometer and a yo...
Weekend store employees are not very helpful. We were looking for an outdoor thermometer and a young man indicated he thought it was in Gardening as we mentioned, but did not offer to find the new location.
We also looked for a Tower Heater by Hunter. The internet indicated there were many in the store; greater than 10. We were redirected by at least 3 employees to different aisles in the store, but no offer to assist in locating. I walked every aisle till I found the right aisle, but none on display or available.
On Monday, out of frustration, we shopped at the Manchester store and found the Heater and the Thermometer with the help of an employee.
Shopping at Hooksett during the week (employees are willing to help), is totally different from the weekend. This was our 2nd time shopping on the weekend at the Hooksett store and found weekend employees need more training regarding assisting valued customers. I would only suggest shopping at Hooksett Monday through Friday ONLY!!
by
Verified Purchase
Recommended
Oct 28, 2020
Great access, the staff is fantastic from the guys helping load people up to the customer service...
Great access, the staff is fantastic from the guys helping load people up to the customer service desk and the pro desk this store is always a very smooth experience.
by
Verified Purchase
Recommended
Sep 22, 2020
This store is better than the REST!
This store is better than the REST!
by
Verified Purchase
Recommended
Sep 18, 2020
Way to go home depot for employing someone like Susan the cashier. Friendly and efficient, what e...
Way to go home depot for employing someone like Susan the cashier. Friendly and efficient, what every employee should strive for!
by
Verified Purchase
Recommended
Sep 16, 2020
if you want a friendly experience go to see laura!
if you want a friendly experience go to see laura!
by
Verified Purchase
Recommended
Sep 10, 2020
The employees are always so helpful! If a product isn’t in store the front desk will always assis...
The employees are always so helpful! If a product isn’t in store the front desk will always assist in ordering the product for us or help us get the item held at another location. We prefer this location to others in the area
by
Verified Purchase
Recommended
Sep 7, 2020
If you see the associate named Buzz in your area prepare yourself for an abrasive, rude and confr...
If you see the associate named Buzz in your area prepare yourself for an abrasive, rude and confrontational personality - with no interest in being helpful or providing true customer service.
by
Verified Purchase
Sep 6, 2020
I needed help in several departments and customer service. Everyone was helpful, friendly and a...
I needed help in several departments and customer service. Everyone was helpful, friendly and able to answer my questions.
by
Verified Purchase
Recommended
Sep 1, 2020
Great customer service, emplyees actually help
Great customer service, emplyees actually help
by
Verified Purchase
Recommended
Aug 28, 2020
The Hooksett Home Depot is my store of choice, I find the staff helpful and knowledgeable.
The Hooksett Home Depot is my store of choice, I find the staff helpful and knowledgeable.
by
Verified Purchase
Recommended
Aug 17, 2020
This store had plenty of what I needed.. Well stacked store. We browsed and found other items whi...
This store had plenty of what I needed.. Well stacked store.
We browsed and found other items which we will return to buy.
by
Verified Purchase
Recommended
Jun 29, 2020
I went it to Hooksett Home Depot with a list. I had stuff to return Person at the counter Fabul...
I went it to Hooksett Home Depot with a list. I had stuff to return Person at the counter Fabulous, He was quick friendly and he knew what he was doing. Brenda in the hardware department went above and beyond in helping me with my not so common request. She is 5 star worthy. I also was in the garden center and the women there was also super friendly and went above and beyond to help me get all that I wanted in plants.... Thanks Home Depot for making my day!!!
by
Verified Purchase
Recommended
Jun 15, 2020
Employee Chris Lathrop in customer service saved the day for me! He was able to find me a gazebo ...
Employee Chris Lathrop in customer service saved the day for me! He was able to find me a gazebo which I had purchased after the store sold my floor model by calling other local stores and arranging for shipment to my home. This was an anniversary gift that was important, and he fixed an otherwise terrible situation after an employee sold the last floor model that I had already purchased days before.
by
Verified Purchase
Recommended
May 22, 2020
4 stars because I ordered and paid for a product that they didn't actually have in stock. That wa...
4 stars because I ordered and paid for a product that they didn't actually have in stock. That was disappointing, but happens. The store was well organized and clearly marked for keeping with the socially distant theme. I appreciated that. Their neighbor store in Concord, (where I had to go to pick up my order after Sarah in the Hooksett store made everything right, yay Sarah!!) was a disaster. Keep it up the way you're doing it. Y'all were busy, so you're doing something right :)
by
Verified Purchase
Recommended
May 20, 2020
Initially the first visit was frustrating as the pro desk hours are not suitable for working home...
Initially the first visit was frustrating as the pro desk hours are not suitable for working home owners (I shop and do projects on weekends), opted to call on a Monday and Kathy was extremely helpful, she asked me to email her a list, she prepared a quote and followed up with a call to make sure certain items were needed. Kathy really went the distance helping me get what I need for a stressful project that has to be done. Ordered today and they will deliver once everything is in and picked from the rest of stock in my list. Scary amount to pay, but Kathy’s guidance and passion for helping made the purchase bearable.
by
Verified Purchase
Recommended
May 19, 2020
terrible experience as always in this store. Let’s see if anyone from the store cares enough to r...
terrible experience as always in this store. Let’s see if anyone from the store cares enough to reach out (I won’t hold my breath). Will save my money for my friends at Lowe’s
by
Verified Purchase
1 found this review helpful
May 8, 2020
I purchased in item in-store that needed to be taken down from a high shelf. Nobody had the time...
I purchased in item in-store that needed to be taken down from a high shelf. Nobody had the time to do it at the moment so they asked me to wait an hour or come back early afternoon. I called at 3:30 pm to see if I just missed the email that it was ready, but it was still not ready. When I asked the employee if they could do it soon since we needed it today as a gift (hence why we purchased in-store, not online) she told me that she couldn't help me because they were busy and it would be ready when it was ready.
by
Verified Purchase
May 4, 2020
Great store! Clea and efficient layout. Staff are knowledgeable and customer friendly.
Great store! Clea and efficient layout. Staff are knowledgeable and customer friendly.
by
Verified Purchase
Recommended
Apr 20, 2020
Other than the wait to get in, which is expected with the current virus going around. Shopping ex...
Other than the wait to get in, which is expected with the current virus going around. Shopping experience was GOOD, had what I needed, staff was helpful and check out was very timely will return.
by
Verified Purchase
Recommended
Jan 6, 2020
It was good
It was good
by
Verified Purchase
Recommended
Jan 6, 2020
I used the self checkout. Kurt was very friendly and immediately available when one of my items ...
I used the self checkout. Kurt was very friendly and immediately available when one of my items wouldn't scan.
by
Verified Purchase
Recommended
Dec 13, 2019
Associates were friendly and went above and beyond to retrieve an off season item I wanted for a ...
Associates were friendly and went above and beyond to retrieve an off season item I wanted for a Christmas present!!
by
Verified Purchase
Recommended
Nov 18, 2019
This store is always clean and organized. The staff here is very helpful I often travel out of my...
This store is always clean and organized. The staff here is very helpful I often travel out of my way to shop this store over the closer option because it is such a better shopping experience. Also love the addition of online orders with store pick up, such a time saving option when your mid project and need to pick up more supplies.
by
Verified Purchase
Recommended
Nov 10, 2019
Kurt was a huge help at the self checkout line. He showed me the new and easy way of checking ou...
Kurt was a huge help at the self checkout line. He showed me the new and easy way of checking out nuts, bolts, washers, etc. No more charts and pictures just simple 3 letter codes. In and out in no time and still had daylight left to finish the job. Thanks Kurt !
by
Verified Purchase
Recommended
Nov 4, 2019
Easy store to get to from highway
Easy store to get to from highway
by
Verified Purchase
Recommended
Oct 23, 2019
Absolutely love the atmosphere in the Hooksett Home Depot
Absolutely love the atmosphere in the Hooksett Home Depot
by
Verified Purchase
Recommended
Sep 12, 2019
JESS ROCKS!!!!!!!!
JESS ROCKS!!!!!!!!
by
Verified Purchase
Recommended
Aug 20, 2019
Karen at the returns desk is always rude both with me and other customers that I've seen her deal...
Karen at the returns desk is always rude both with me and other customers that I've seen her deal with.
by
Verified Purchase
2 found this review helpful
Jul 11, 2019
Employees are always friendly and helpful, I usually call ahead of time to check on products beca...
Employees are always friendly and helpful, I usually call ahead of time to check on products because i’m Disabled and it difficult to get around , and sometimes the employee will bring the items I was looking for up to the service desk for me so i don’t have to walk all over the store, which is a big help. I love Home Depot, I just wish I had more money to buy items that I need and they have.