Reviews for Jefferson County #1549

Excellent service, friendly staff, clean, well stocked, easy parking

I shop this Home Depot often and it is always clean and well stocked, and the customer service is always well above other stores I have shopped.

This store has some great and efficient employees. They were very accommodating and gave us terrific service. We did experience one rude customer service manager, but all the other employees made up for that.

Customer service poor, was told we would have help loading retaining wall bricks, waited around for that to happen. Got no help at all

Brian B. was a lot of help selecting the right evap cooler and the day after the additional parts we needed. He further went to the register to be sure the rebate and discounts were applied correctly. We will be back for sure. Thank you Brain.

I love my Jefferson County Home Depot store. The associates are always great and helpful.

This location in particular and Home Depot generally are well stocked, store is clean, and everybody is helpful. My pro tip is get the app to locate items. Still, every time I ask an associate, no matter which location I am at, the associate can tell me the exact location of what I am looking for. Did a return today and it was painless and fast. Only concern is sometimes its hard to spot an associate-might come up with a way to page someone via the app. Also, maybe the app can be resource for answering the technical questions about specific questions. Home Depot is my go to home improvement store.

Everything I needed was very easy to find. The employees were very helpful. The cashier, Joseph, was one the most patient, friendly young man and provided the best service in making sure I purchased exactly what I needed. Joseph went above and beyond! Everyone was making sure the store was clean and the check outs were sanitized.

This was my first adventure to a store since the end of February because of Covid-19. Great experience! The store required everyone to wear masks. Lines were clearly marked as to what direction everyone should move in to get around the store. The help was outstanding. Stayed 6 feet back but answered questions.

This is the worst store in existence. I would recommend that you use a different vendor for home improvement needs.

Great location, clean store. Thanks

in spite of this store being 30 minutes away from us we will always visit this store as our experience has been great there. Jason was an employee that went above & beyond to help us with a most frustrating product defect and made sure we left with a totally satisfying experience. their store was clean, staff was helpful, and quick to reach out to help. Kudos to Jason especially.

The store and employees are terrific my issue is with product advertisements. I wanted a Maytag dryer I seen advertised, went online to order it says out of stock. My wife and I went to our neighborhood store tried to have them order it but was told could not be ordered; we had to order a more expensive model and yet a week later still seeing the model listed online and on TV. I really wanted that model as I don't need to control the dryer with my phone.

This store has gotten my paint color wrong on 3 different occasions. Upon rectifying the situation the first time, they failed to note the changes to the formula causing subsequent trips and colors to be incorrect. When bringing my paint back, the costumer service manager proceeded to talk about poorly about me to the sales associate who messed up the paint to begin with. He also rolled his eyes at me and was more concerned with ordering food than actually helping solve the problem. I will never shop in this store again.

The items that I came to the store to purchase were in stock. The personnel was friendly and had great customer service skills

Fabulous service, Mike and Dan were most helpful

If you need help in garden, Mike Jones is the manager who will assist all your needs and questions. He is very knowledgeable in regards to his department. Jason the manager on duty is extremely helpful, accommodating and truly interested in you and your needs. Highly recommend this location over all the others.

Great Service every time we go in this store! Great selections, no hassles ever! most recently, Ken was very helpful with our flooring needs and help obtaining many boxes we needed asap! thanks all!

Most Home Depot stores are the same- some better than others. Jana in customer service / returns is outstanding and wanted to give her a shout out. Despite the amount of people waiting for returns and the phone ringing non-stop, she was so pleasant, actually listened and gave great customer service. Thank you Jana!

The sales people were especially polite and customer friendly. They helped me locate the washer that I needed and to place an order. I was very impressed with the service.

Brian B rocks!

This store continues to be above average in terms of available stock on hand, as well as the very friendly and knowledgeable employees. I could drive to another store that is closer, but choose to go to this store because it is clearly superior to others in all respects.

Brian B in plumbing is super knowledgeable and helpful.

associates extremly helpful

Great location. Well stocked. Great Service.

Very helpful employees. Good selection

Cindy is an amazing customer associate! She is very knowledgeable and always ready to lend a helping hand.

I had questions about a hot water heater and a man named Brian B was great!

Great Store

Super friendly and helpful staff. Very informative about their products and went above and beyond to help me out with getting my project done. Shout out to Mike and Kalie! -Seth