Reviews for Livermore #6678

The products I purchased were just what I wanted.

Just really nice employees. All 5 of the employees I interacted with were upbeat, friendly, helpful and made my shopping experience very pleasant. Plus parking in front was easy and close to the entrance. It was a very hot day and it was nice to walk into a cool store.

The homedepot in Livermore has more stocks than the other stores in the Bay Area.

It has the breadth and depth needed for my weekly tasks.

Appliance employee was very helpful. Jessica Lavine was very friendly and fast to help meet my needs. and even tho my stove wasnt available she took extra time to search for one that would work for me.

The Livermore Home Depot is a very clean store and always has someone to help you find the right part.

Do NOT purchase appliances here. They had advertised for kitchen sets, I chose a set my wife wanted and purchased it September 2020. I was told to wait and wait, we’ll 6 months almost 7, later I’m told that they won’t fulfill my order claiming the manufacture changed their mind and won’t be making what I paid for last year. WHAT???? Not only was this paid including fees, nearly a whole year later they don’t want to compensate me for holding my money hostage. They sold me something they never intended to fulfill. You can’t blame coronavirus for everything. They should have cleared this up months ago from the start when they realized the merchandise was never built. As in the manufacturer didnt built it but you sold it to people???? At first I chose to wait because it sounded like a shipping issue, that the product was sitting somewhere. But then it wasn’t built. So what was the truth??? You should never have made the sale in the first place or simply not made the ads to order it if it wasn’t available. Worst of all I had my kitchen built ready to take the appliances and now I’m in a serious bind. Counters and cabinets are cut and installed for the measurements of my “appliances”. The last time I came in, I was told I would have to re-order my original order except I would have to make changes. The woman at the counter was toxic, rude. So I asked for a refund. She was Rude. Why be in customer service when it’s obvious that there will be bad situations that need sensitivity? This is really bad and you only made it worse. Had this not been for my kitchen, had it been a paying client I was working for, I would be taken to court and sued. I feel lied to. Mistreated. On top of the cashier being rude to me and making a mock of my situation. My cash money was not returned in an acceptable form. I was Given Store Credit! $4K, as in Four Thousand in Home-depot dollars! What makes you think I want to shop here again for appliances? Or anything for that matter? I will NOT advise a soul to shop here, I have to go back and make this right, again adding even further insult to injury. So no, don’t shop here for appliances, not if you want your money taken with added insult to injury. Bottom line bait and switch. You’ll just lose.

prefer more than other home improvement stores

Horrible Customer Service. Employees are rude and helpless. When you ask for help, it bothers them. Paint department employee (supervisor) is extremely rude. I asked to different types of paint and he was upset. I needed another product and I didn't even bother to ask him. I witnessed a few times how poorly he treats customers. Today I asked to talk to the manager (Stacey) to complain about this person and the manager brought him to confront with me. Terrible experience!

If you ever need lumber for a project, I highly suggest the Livermore location! The associates working this department are very knowledgable on the products as well as hardware you may need and specific cuts/dimensions.

This store is the best in the East Bay!

I have been shopping at this store since it's opening. In the course of my General Contracting business, I am sometimes in the store as much as twice a day. I have spent tens of thousands of dollars on materials and services and have referred multiple customers to their Kitchen Design center. I like the people here as the culture is one where I feel the most comfortable with the associates.

The girl that helped me (Cierra) was very friendly (more so than some of the others I run into at other stores), and went out of her way to help me find what I was looking for.

The store was convenient and the workers were very helpful. The cashier Cynthia was especially helpful and friendly!

Love the Livermore location! Employees go above and beyond to assist your every need! On top of helping navigate around the store, each employee has been extremely knowledgeable on the items we are purchasing and provide information on best practices. This is also a great place to rent tools and equipment! The process is seamless and employees take their time to walk you through the process and agreements. 10/10 recommend the Livermore location!

nice store, I have shopped here a few times, this last time thought not everything I wanted was in stock

The store was clean and had a decent stock on items. Just don’t visit the hardware department if Rick number 2 is working! He is rude and makes you feel uncomfortable asking for assistance because it seems like he doesn’t want to help you! Kinda makes you feel as if you’re wasting his time because you’re not gonna purchase anything or thinks you’re gonna steal it!!!!

Love this store! Everyone- again everyone of their employees are helpful and aware of what steps are needed to keep us customers satisfied! Huge thumbs up to a few of the employees I know that I consistently interact with during my many (weekly) visits. I’d like to start with Kristina at the “customer care/ returns” section - she always acknowledges all the people coming in and out a committed to leaving a smile on your face, regardless of how swamped they may be! Next - Mark @ Pro Service (long bearded guy) is the guy who will make anything happen and makes you feel like you’re important. Lastly, for this review is Norm over at Pro Service (yet you can find him all over the store helping and greeting) Desk and he has a level of commitment and passion that inspires others. I’ve done much business with this store and between the last two I mentioned - they’ve made my experience like no other. This store is my #1 Improvement Store! There are so many more employees, yet I can leave another review later! Keep up the great work HD Livermore CA

Kiely is the worse assistant manager to deal with. Not personable and has a terrible attitude. Deal with anyone else!

Store employees are in general excellent, & really seem to care about serving the customer.

Norm went out of his way to help me find an item that is hard to get in power shut-off season, and tracked it down. Thanks Norm!!!

This store is great to shop at.

Very helpful, store was clean and workers all wore masks.

They are very nice to people . They have the best paints! If you need something, they will tell you where it is.

In the trivalley area, I see that the Home Depot usually has the best stock of lumber.

The customer service at this store is awesome! Team members are knowledgeable and always willing to help. I love this store!

You have many of your employees that are always great, but sales cashier Cynthia # 6678-00001-08084 is always there with a great smile and understanding of just what I need and who can help me if she can’t. I missed seeing her for a while until today and found out she was out sick. She makes going to your store a good experience. Thank you, Mr. Mitchell

Always well stocked. The selection is amazing! This location has the BEST associates - they are knowledgeable and friendly.

I have only frequented two Home Depot stores, Livermore, CA and Napa,CA. The Livermore store is far superior in its organization and especially better cared for as for cleanliness and keeping each item in the correct location. I had only one complaint today in Livermore. I found 12 volt bulbs sitting right beside 120 volt bulbs with only the packaging small print to designate. It is very easy to pick up the incorrect voltage when visually they are very similar.

This review is based solely on my experience on Saturday, February 8th at the store's garden department. Tarek and Joy rocked it! I went there not expecting any help, but to my surprise, Joy and Tarek proved me wrong. Joy and Tarek provided exceptional customer service! I bought pavers and needed help loading them. I asked Joy if I could get assistance loading the pavers. She arranged for Tarek to load them and she made sure they were not chipped or broken. They did this with smiles. It may not seem like a lot to some people, but to do your job with such great attitudes is not easily found these days, particularly in big chain stores. Thank you Tarek and Joy!!