#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(248)336-3404
Tool & Truck Rental(248)336-3410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
660 W 12 Mile Rd
Madison Heights, MI 48071
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 670 reviews
92%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (670)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 670 reviews
Great shopping experience!
A great store to shop for whatever I need for home improvement needs!
by
    • Recommended
    Garden gloves
    I used my gloves to pull my weeds, and the worked perfect.
    by
      • Recommended
      Every one was very helpful.And extremely friendly.
      I have going To Home Depot for over 30 years and always have had great service.
      by
        • Recommended
        Will the man!
        I had an issue with a gift card. The PIN number wasn’t legible. It appeared to be a printing issue not a scratching issue. The missing pin seemed to render card effectively useless, but Will the store manager was very helpful and understanding of the circumstance. He found a way to confirm the original value of the card and transfer it to another card with a pin. I really appreciate him going to extra mile and trusting the customer (me). Thank you Will!
        by
          • Recommended
          One of the best store in Michigan.
          I am so happy about this store being so close to my house. They almost have everything I need for the right price.
          by
            • Recommended
            Great Service!
            We really like being rang up by a person, even through it seemed like no cashier lanes were open, Alicia assisted us with the checkout process at a U Scan.
            by
              • Recommended
              Great customer service
              Great customer service, we were asked by at least 5 employees if we needed help. Store very clean employees were pulling product forward, picking up empty boxes and cleaning floors. We picked up paint and when a line started other employees came right over without being called.
              by
                • Recommended
                Tim was great!
                I needed help to load a bag of concrete. Tim was right there and helped so much. Thank you Tim. I wish more men were like you.
                by
                  • Recommended
                  Cassie the cashier
                  Super friendly and helped me quickly with my transaction even though the scanner was acting up
                  by
                    • Recommended
                    Service and stock
                    Excellent service. Employees are very friendly and knowledgeable. What I needed was in stock.
                    by
                      • Recommended
                      Very helpful associates
                      I am thrilled at the assistance I received at this Home Depot, the assistant named Cathy went over and beyond her duties to not only tell me where the items I were looking for were but also took my to them. I was not use to this type of assistance. The checkout lady was very friendly as well.
                      by
                        • Recommended
                        EXCEPTIONAL CUSTOMER SERVICE
                        All the staff at this store was very kind, professional and helpful. The young lady working in the section with the bathroom vanities went above and beyond to make sure that I had exactly what I was looking for along with the proper faucet to go along with the sink. The cashiers in the front of the store along with the supervisor on duty were just as helpful and very welcoming to my family and I. We will definitely be returning customers.
                        by
                          • Recommended
                          The best
                          I have never had a bad experience at this location. Everyone is very friendly in every department I have been in.
                          by
                            • Recommended
                            Great service
                            I enjoyed the service from Leanne at the checkout area.
                            by
                              • Recommended
                              Helpful
                              I always come to this store the morning service desk associates are amaziing. Ash, Carrie , and Bill are fast friendly and helpful.
                              by
                                • Recommended
                                Horrible service plus discrimination
                                Age and military discrimination- I will NEVER go back to this one. Frustrating and humiliating. Don’t shop here.
                                by
                                  everyone is nice
                                  everyone is nice friendly and knowledgeable
                                  by
                                    • Recommended
                                    I always enjoy my visits
                                    I always enjoy my visits to The Home Depot. I like walking around and seeing new products and inventions.
                                    by
                                      • Recommended
                                      Got 2 space heaters
                                      Just bought the space heaters today & Jen helped & informed me that I didn’t know but do now .. thank you Ms.Jen Syac
                                      by
                                        • Recommended
                                        Well organized
                                        I was able to get in and get out because everything was stocked and organized well.
                                        by
                                          • Recommended
                                          Great Store
                                          Always great service and knowledgeable working staff.
                                          by
                                            • Recommended
                                            Tools and batterie free
                                            I would like thank and appreciate Mrs. Joy. Store number 2731 for kind assistance
                                            by
                                              Amazing customer service
                                              I am a novice when it comes to building anything. I went in this morning to get wood to replace the stairs on my deck and Chris in lumber helped me understand what I needed to do, how my stairs were constructed, how to deconstruct them without destroying them, and helped me find the wood I needed and cut it down for me. 15/10 stars, so highly recommend.
                                              by
                                                • Recommended
                                                Great Store — A Cut Above Other Stores
                                                Home Depot gets a bad rap… Sometimes deservedly so. But this Home Depot is managed differently and it shows. I really like shopping at this Home Depot (versus Southfield or Detroit @Meyers) Whatever they’re doing, they do a great job. Very satisfied.
                                                by
                                                  • Recommended
                                                  Great Employees and a reminder that customer service isn't dead.
                                                  I purchased a large tool box and had the help of two employees to load it into my SUV. I'm very happy they were able to help me as there would be no way for me to do this by myself.
                                                  by
                                                    • Recommended
                                                    2 thumbs up
                                                    Best homedepot around and something of the best employees . Will go out my way to come here
                                                    by
                                                      • Recommended
                                                      Great tool knowledge
                                                      If in the tool section and you need help, ask Alicia for help. This person knew about multi tools and took the time to show them to me. Corded and battery.
                                                      by
                                                        • Recommended
                                                        Meditation Time
                                                        This is one of my favorite stores! I'm learning how to navigate in this enviorment.
                                                        by
                                                          • Recommended
                                                          Home Depot on 12 mile and John R ProDesk
                                                          I went to the pro desk to get some help with building a Trex deck. The associate that I worked with her name was Joy and she truly was a joy. She helped me so much, and made it so much easier than doing it online myself she knew exactly what I needed, plugged it all in in the quantities I gave her and she went with that to me. She was very knowledgeable and this Home Depot was way better than the Home Depot on Hoover. I will continue to go to Home Depot on 12 mile and John R the people that I did meet there seem to be very pleasant and happy in their job Again Joy was a joy to work with, and she truly loves her job and people.
                                                          by
                                                            • Recommended
                                                            Great Customer Service
                                                            Vicky always greets us on our way in and gives us a laugh before our way out. She’s the reason we are recurring customers to this location.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 670 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              1177 Coolidge Hwy

                                                              Troy, MI 48084

                                                              3.08 mi

                                                              Tool & Truck Rental

                                                              (248)816-7180

                                                              Pro Service Desk

                                                              (248)816-7174

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              29801 Southfield Rd

                                                              Southfield, MI 48076

                                                              3.76 mi

                                                              Tool & Truck Rental

                                                              (248)423-0301

                                                              Pro Service Desk

                                                              (248)423-0313

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              18700 Meyers Rd

                                                              Detroit, MI 48235

                                                              5.21 mi

                                                              Tool & Truck Rental

                                                              (313)927-5408

                                                              Pro Service Desk

                                                              (313)927-5402

                                                              Mon-Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm