Reviews for Madison Heights #2731

waited 45 minutes after asking two different employees for help during that time to purchase a Ryobi Lopper, probably another 15 to 20 just to find the first one for assistance - never got help - managed to get one a lopper that I found not secured off the rack and took to point of sale - assistance was never sent -

I went in for paint and was blown away by the level of knowledge Steve in the paint section had. He walked up to me and asked if I needed help and ended up spending a good ten minutes teaching me about paint brands and types. That doesn't include the greeter that asked if I needed help when I first walked in or the two very helpful ladies at the cash register. If you haven't been to Hope Depot on 12 Mile, stop in, you won't regret it. Great energy.

The cashier today was great her name was Erin

Ashley was extremely helpful

This hope depot have some awesome staffs. Do visit.

Had what I wanted in stock and quick check out

Mr Gary was great helping us. Thank you

See Tomeka, Mike, Lorraine or Kelly. Any of them will provide the best quality service. Tomeka can

Very fast service and friendly staff!

Awesome sales cashier!!!

Great store. Well stocked, friendly associates especially Erin!

Checked in at curbside. Waited 15 minutes. Called store and was told customer service had to wait on every one in line before delivering to my car. I had to go in to pick up order. I understand stand stores are short staffed but then don’t offer curbside pick up

Being greeted with a smile early in the morning, set the tone for the day. It definitely rubbed off. All that day, I carried there smile with me. The knowledge regarding my purchase was top notch.

I found the sales associates and staff helpful. Just wish there were live in-person cashiers

Jennifer helped me go through hell to find the correct heat filter . Thank you !

ALL the employees and i mean ALL except for one Lakeisha!! expressed very poor customer service, i understand that it is a pandemic but you are still at work, DO YOUR JOB!!

Can find anything I go to get. Friendly people, well stocked shelves, usually smooth and steady checkout. Quick and easy!!

Linda and Michelle are two workers who did well to get my items that I needed.

My spouse and I visited the Madison Heights store on 10/27/2022. I would like to acknowledge our cashier Marion for her excellent customer service, knowledge of store products and promotions. I don't believe nor do I own any store credit cards. Not only did we make our purchase, but because of this exceptional employee (Ms. Marion) we opened a HD credit card...

An employee (Mel) was extremely helpful, I appreciate great customer service like this, especially at the big box home improvement stores. Helpful staff at this location!

Hire professionals that advance knowledge about the build trades and each department you have and pay them a GREAT WAGE… All the employees you hire for $12-$15-$17 hour ARE WORTHLESS - ALL OF THEM…. Not that they are worthless humans they are WORTHLESS to us Customers that have questions and every dammmm employee says “IDK how to do any of that I just work here”

Debi from the Madison Heights store went out of her way to make sure I received everything I needed and even walked to the register area with me and made sure my shopping experience was perfect.

I needed to purchase screws and bolts, but I wasn't sure of which size or type I needed. Nick from Flooring showed me which ones I needed and he fixed the handle to my small appliance! He's awesome!

I purchased a under the counter light for my kitchen and it only worked for 3 weeks. Good price but poor quality

I spent 4 hours trying to get a custom door that was made incorrectly replaced today. Multiple hours on the phone. Luckily the in store customer service representatives were wonderful people. The system in which they work is fundamentally broken.

I was having a hard time in the plumbing and the associate Mel was amazing couldn’t of thanked him enough for giving me the right advice knew what he was talking about answers every question

We went to Home Depot to purchase some Ryobi lawn equipment. The Ryobi representatives were very helpful, knowledgeable and friendly. They were able to answer all of our questions so that we could make an informed decision on the products we were planning to purchase. Thank you.

I came in with a list of odds and ends. Found everything. Couldn't reach an item, had a very nice employee help me out. Experienced a problem with military discount at checkout, was assisted by a super nice cashier! Got everything on my list! on my way!

James in the garden center was real helpful. I want him to get credit. His ID number is 76191.

I would like to thank the hard working folks at Home Depot Madison Hgts! Everyone of them made my shopping experience better and I would like to extend a personal thank you to Lakeisha who went out of her way to help an old veteran get the Home Depot Ap loaded up on my phone properly while still assisting others!