Reviews for N Thornton #1548

I had a challenging time finding an item and asked Curt for assistance. He listened to me and then proceeded to find what I needed; I needed three of the same item and Curt located the item and the amount. I felt like a valued Home Depot customer by his personal service. Thank you Curt.

Mary at the return desk is very helpful and friendly. Thank you for working with me even when I was not so pleasant.

Good clean store, with friendly employees who are ready and willing to help find any and everything you need.

I’m always there in there early morning and every employee is amazing, knowledgeable and helpful! I’m always treated so great! It’s my favorite store!!! And favorite Home Depot!!!

The associates at this Home Depot are always helpful, friendly, and go the extra mile to ensure you get the best service possible.

The staffing levels have gone way down. There is rarely anyone at the pro desk or at any of the other specialty desk. When you do find someone they do not look up to acknowledge you.

I have gone this store on several occasions. Sometimes I need help find items and I am always helped. The staff is friendly and goes out of there way to ensure I get what I need for whatever project I am tackling.

Stopped in this past Saturday, the day before Father’s Day at around 7:30 pm... The store associates were very helpful as I was in and out in a flash.

The associate took me to each isle and bin to locate each of the items that I was looking for. I was in and out in no time!

This is bar none the best HD store in the Northern Metro Area....Employees are consistent in the good service they offer. I always find what I am looking for with a little assistance...I prefer this store to any other in the area.

Clean friendly staff

During this pandemic this store has consistently had lines out front that have been in excess of an hour 1/2 to 2 hours at times. Contractors are being stuck in these lines losing money on their jobs losing money paying employees because they are given an opportunity to run in to grab the parts That are necessary to keep their jobs going. This is the only home depot in the area that is letting in less than 100 people at a time and it's affecting everyone who tries to go in or out of the store

Store employees are rude and will look the other way so they don’t have to help you. When they help they are short and rude. I’ve been going to this store for years and it’s a shame it’s gone to a new low with customer service

Great location with great staff. best depot in the area.

The store everything except a food court. :-)

The main aisles are crowded out w displays. Hard to get around and makes the store look cheap.

Always helpful. The regular employee that have been there can not remember everyone's name but a few Chris, Dennis, Rob, and several others very very helpful.....

Store was dirty with too many isles blocked with equipment. Employees were too busy to help. Employees were concentrating on heading to their change room to even stop to inquire if I needed assistance. Even when I was able to flag down an employee, they did not help whatsoever. Even the check out employee seemed to be bothered when I needed to check out!

Went there to rent a palm sander. In the Rentals area, the computers were down and I could not get any help. I then was forced to buy a palm sander at considerably more cost. I'm a single senior and I live in an apartment. I have intermittent needs for tools and resent having to buy a tool that I'll very likely never use again.

Friendly helpful employees. One major concern is why the employees park in the prime parking spaces, making customer walk the distance.

Don’t place a custom door order at this store.

We have always been very happy with our experience of finding what we need at this store and being helped through the process. We are regulars here and never even consider going elsewhere. We have had a lot of work down on our home and yard- We highly recommend this store!

Store employees were so helpful and so sweet. David the assistant manager is the worst employee I have ever seen in my life. It's shameful how he treats his employees and his customers. My wife and I felt bad for them and couldn't believe how he speaks to them and how much he insists on now doing his job. I will never go to to this Home Depot again.

The store was clean and the people were incredibly nice. I was helped by some of the nicest people I think I’ve ever had ask me if I needed anything ever. They continuously made sure that my experience was efficient and that I was getting everything I needed. The only thing that I would suggest is make sure that you are keeping up with the stock on shelves.

Home Depot usually has what we're looking for and the employees are always available to help!

The store is great, however the delivery service leaves a ton to be desired. Not only did they extend the window of delivery from 10-2 to 10-7, I attempted to tell them that I would be gone after 4, and that they needed to be here prior to that. They told me my only other option was 4 days later. My wife and I cancelled our plans and she made sure that she was home since we had already given away our old fridge in anticipation of a new one being delivered within the next 4.5 hours. When I returned home, I noticed a large scratch down the side of the fridge from the tile counter. I am sure the delivery people knew they did it, but they didn't say anything. Now I have to argue in the morning to try and get everything resolved. If I can update I will...

The staff members are kind, helpful, patient, knowledgeable and friendly.

Friendly helpful staff

The cashier named Laurie was the first cashier ever to make me want to fill out a survey. She was very easy going and polite. She also directed me to find an item that I could not locate. She was great!

Store is clean, well organized and the employee are knowledgeable and friendly.