Reviews for Newport News #4613

I bought paint and brushes today and it was great I had the best experience of being served by a gentleman in the paint department in a lady in the customer service department they were both excellent people that's the type of people we need to work in businesses like this I recommend home Depot

The employees are very kind, and knowledgeable

Purchased the exact paint I wanted - had it mixed while I shopped the store for other items I needed. Presentation of merchandise is well done, labelled correctly and priced affordably. It's a happy store to explore!

I'm just so happy that we went to Home Depot today and met Gloria and had a wonderful shopping experience.

The sales person was very attentive, knowledgeable, friendly, and helpful.

I was greeted at checkout by Irwin and Carrie who had positive attitudes and smiling faces. The checkout experience was smooth and set a great tone for the day. What a great experience shopping at the Newport News, VA store # 4613.

Visited the store on Dec. 5, 2022 to finalize a new entry door purchase expecting to have to stand around looking for someone that wouldn't be able to help. What a surprise, immediately assisted by a floor Supervisor who tracked down Clarence from Windows and Doors, he was able to complete order, in and out in less than 30 minutes! Awesome!

Although we did not go there for a xmas tree, they had a huge selection, but none out to purchase.

Water heater requires 8-2 wire. The 125 feet roll was in stock.

I had a complicated project, designed to keep our German Shepherd puppy out of the pantry. I explained the project to Seth and he cut the particle board precisely the way I needed it. He showed me where the brackets were and even carried the heavy wood for me. Rasheeda, the cashier, was also extremely friendly. The board is installed and while it has not beautiful, it is saving my sanity from having to run after this puppy because he pulled something off one of the many shelves in this pantry!

The store and employees are always inviting.

I was shopping and I forgot to get a cart, upon shopping an employee approach me and asked if I need any help, and he got me a cart.

This store has the most helpful and friendly salespeople I have come across in a long time. Their store is so well organized, client and the employees are very knowledgeable. We were always able to find someone to help us and answer all our questions.

The patience involved with the large home delivery order that we have to place online using her skills and their computer was just impeccable. I want to thank her for her tremendous help in assisting us and my parents. She and her co-workers were awesome!

The sales associate Marty took his time with helping get spare keys for my new purchase home. Many other places don't take the time and care with customers like Marty did with me. He knows his job and I am glad he was the one that helped me. Hope every customer that comes through the door gets a chance to meet him and get the same treatment I got.

I came not know what the names of some of the products with discriptions I was able to communicate and was help with the best costumer service. Jason, made it easy and very helpful. Thank you Home Depot.

I visited my local Home Depot and was assisted by the most helpful associate. She worked to help me find the product that I was looking for and even helped me find an alternate when the first item was out of stock. The remarkable thing about this is that it was not even her department. She just saw that I was puzzled trying to find something and she offered to help. Excellent customer service at its finest.

I always buy everything from Home Depot but this branch always makes me feel special, they are always so happy and helpful

Excellent service and the employees were/are so kind and helpful

My husband and I bought a weed eater. Glad to see they had plenty of merchandise to choose from and expeditious checkout. Great experience!!

I walked into the store, asked for an item, was directed to the service desk, asked the lady there and she told me where to go (in a good way :) )! I went exactly where she said and I found what I needed! I had just spent 35 minutes at another store and got nowhere. It was SO easy at HomeDepot! This will, from now on, be my first stop.

My return of unused items were processed quickly and effectively. Thanks for GREAT SERVICE.

So glad I went to Home Depot! Got the appliances I wanted. Helpful staff at every level. Forgot my HD credit card home and they were still able to make the sale happen with patience and great customer service. Kudos to them!

Maggie took me to the items that I needed, and Adina helped me with my online account.

Love there employees and have everything organized!

I visited the store for an exchange of an item. Alex only had a few minutes remaining on his shift, yet he made the dedicated time to ensure I was properly taken care of. I don't know much about the overall location, but ALEX is amazing!

Merchandise blocking many aisles waiting to be unpacked/stocked/ taken to correct departments. Unless freezers are being sold with lawn mowers now. Associate disappeared saying would get someone to help us load the mower. Poofed, and no one showed up. However, associates were found two aisles over talking to each other instead of finding a strong body to help us load the mower from under the shelving. Only helpful and friendly associate was the cashier. Needless to say, a little disappointed in the service received.

We have had a great experience every time we have been into the Home Depot. We are doing some remodels and the staff have been very knowledgeable and helpful!

Every time I come here I don’t want to leave but keep shopping