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Showing 1-30 of 333 reviews
Jun 2, 2021
This is the worst location I have been to! Athena has horrible customer service skills, the littl...
This is the worst location I have been to! Athena has horrible customer service skills, the little that she does have. I came to this store to return pavers. As soon as I approached the customer service area, three of their employees were talking amongst themselves and on their personal cell phones. Athena was lying on the counter. Number one, you all are a representation of the company and that’s not a good look. I told her that I had pavers to return. She told me that I needed to get a cart and load them on there. She asked where was I parked I said he is parked right here. She persisted to ask “well who is he?” As if that matters. I told her my fiancé. I was offered no help from any of the employees. My fiancé and son loaded all the pavers and we brought them into the store by the desk. She then asked for my receipt and I told her I did not have one and paid cash for them. She tells me that oh you can’t return these without a receipt. I told her then just give me store credit. She then tells me oh we don’t do that, you have to have a receipt for certain items, especially around this time. Not sure what that means. At this point my fiancé and I are upset. You watched us load all these pavers and now you are going to tell me you won’t take them. So I tell her listen I called Home Depot at a neighboring location and they said it was fine. All home depots have the same return policy! She tells me oh well that’s not this store so I don’t know what to tell you. My fiancé says that he called a store before and they said the same thing that it would be ok. Athena says oh well your wife just said she called the Ballanytne store. Were all three going back and forth saying does it really matter all the stores have the same policy. So Athena takes it upon herself to ask all the employees have they talked to me on the phone today insinuating as if I was lying. At this point we have been arguing for over 10 min, I am tired and I am 8.5 months pregnant arguing and going back and forth over something so minuscule is not what I came there to do. My fiancé expresses to speak to someone higher than her to rectify the situation because we were getting nowhere with Athena’s horrible nasty attitude. She starts conversations with the other employees while I am waiting and then decides after 5 minutes to go to the garden area and get the manager. As she is coming back to where I am she is laughing and joking with another employee. And then Athena approaches me and says oh I can give you store credit now. As she is processing my return she says oh no we can’t use these, what were you doing with these pavers? We’re going to have to void these. (still giving me a hard time) I told her their leftover from a project. She finally gives me my store credit and states oh well just remember you have to have a receipt for any return. This transaction should’ve only taken at max 5 minutes, but with Athena’s poor and unknowledgeable and non-existent customer service skills it took 20-25 minutes. I called to speak to the manager after I got home. And Athena put me on hold for 5-10 minutes twice stating oh she is busy. So I drove back to speak to the manager on shift that night because I was so disgusted with my experience. Antoinette did a wonderful job and handled it accordingly. If this is how you are allowing your employees to be the face of your company and represent you, I won’t be coming back. And you should provide customer service training to all your employees. I have been to this store many times and this experience was by far the worst. I was given attitude and even so I did not respond back with negativity. However, the fact that Athena’s attitude was so nasty and disgusting, her demeanor was so off-putting and nonchalant, and her tone was very rude and condescending is not a great representation of a CUSTOMER SERVICE SALES ASSOCIATE. My suggestions are to provide her with some external training or replace her and put her into a better field that fits her attitude because customer service is not it!
by
Verified Purchase
Apr 17, 2021
The staff was extremely helpful at this location and they actually had the product we were lookin...
The staff was extremely helpful at this location and they actually had the product we were looking for in stock. A major plus over the competition. Overall nice shopping experience.
by
Verified Purchase
Recommended
Mar 29, 2021
Worst experience of any Home Depot I’ve ever shopped at. Three employees made significant mistak...
Worst experience of any Home Depot I’ve ever shopped at. Three employees made significant mistakes on three separate trips all dealing with the same order, an outdoor table and chairs set. The store manager finally tried to make it right today with a credit towards the table and chairs. We had to spend hours dealing with this.
by
Verified Purchase
Feb 4, 2021
Nobody to help an older guy load mulch into his car, not a problem at LOWE’S
Nobody to help an older guy load mulch into his car, not a problem at LOWE’S
by
Verified Purchase
Dec 29, 2020
Building Materials cutting table for moulding and trim needs some attention due to normal wear & ...
Building Materials cutting table for moulding and trim needs some attention due to normal wear & tear.
by
Verified Purchase
Recommended
Dec 26, 2020
Never again will I visit this store. No one asked to help or if I needed help but they sure will ...
Never again will I visit this store. No one asked to help or if I needed help but they sure will eye you and follow you around like you are doing something wrong - distasteful experience all in all. Customer service rep wanted to argue in self check out - trying to force me to go to a regular register so she wouldn’t have to measure some lumber... no one present in self check out customer word enabled proper social distancing and then had to explain myself and why I prefer it 3 times why I was not comfortable with that given COVID and masses of victims of this virus she responded with “and...” complete disregard of the dead and their families. Nit a word to describe this experience.
by
Verified Purchase
1 found this review helpful
Dec 19, 2020
Great staff and good inventory
Great staff and good inventory
by
Verified Purchase
Recommended
Nov 15, 2020
I rarely go to Home Depot because it’s a little out of the way for me. However, I was blown away ...
I rarely go to Home Depot because it’s a little out of the way for me. However, I was blown away by the level of professionalism, kindness, and excellent customer service. I will take the extra 5 minutes to go to Home Depot instead of Lowe’s from now on. Everyone was so nice and seemed to really care about the customer experience.
by
Verified Purchase
Recommended
Oct 26, 2020
great friendly store!
great friendly store!
by
Verified Purchase
Recommended
Jul 19, 2020
THIS STORE IS LOCATED IN A VERY BEAUTIFUL AREA. AND ALL THE EMPLOYEES ARE VERY TALENTED AND HELPF...
THIS STORE IS LOCATED IN A VERY BEAUTIFUL AREA. AND ALL THE EMPLOYEES ARE VERY TALENTED AND HELPFUL. STAY SAFE AND HEALTHY.
by
Verified Purchase
Recommended
Jul 8, 2020
The store is convenient for me. I have always been treated well by the employees and the takes w...
The store is convenient for me. I have always been treated well by the employees and the takes whatever time is needed to assist me with my purchases. Customer service is excellent.
by
Verified Purchase
Recommended
Jun 28, 2020
Many HD employees are polite and helpful. Christian was absolutely exceptional.
Many HD employees are polite and helpful. Christian was absolutely exceptional.
by
Verified Purchase
Recommended
Jun 13, 2020
Many of the employees at this store appear to not like their job nor like helping customers. On m...
Many of the employees at this store appear to not like their job nor like helping customers. On my most recent visit, I was told to get the cutters myself to take the straps off a bundle of lumber. I waited 5 minutes to checkout myself at the self scan station as the cashiers were doing everything possible to not open their registers to assist customers backed up at self scan. Additionally no one working at this store appears to care about reducing the spread of Covid-19 as most did not have a mask on. This is the complete opposite from the store on Ballantyne Commons Parkway.
by
Verified Purchase
May 24, 2020
Customer service is AWFUL here, even compared to other HD stores. Go across the street to Lowe’s.
Customer service is AWFUL here, even compared to other HD stores. Go across the street to Lowe’s.
by
Verified Purchase
May 23, 2020
The associates do not wear masks, stand next to each other, do not listen, do not adequately info...
The associates do not wear masks, stand next to each other, do not listen, do not adequately inform you, argue unnecessarily and generally make you feel unsafe during the corona virus pandemic.
by
Verified Purchase
Apr 25, 2020
I am building a new home, looking for multiple items, appliances, flooring plumbing. Went today t...
I am building a new home, looking for multiple items, appliances, flooring plumbing. Went today to purchase over $1,500.00 in tile and at this particular store, did not get any help except to point out the shelf that the one tile was on. No help to pull boxes or load. Cashier was rude. Poor customer service all the way around. Many people are out of jobs at this time, due to covid-19, I'm sure someone would like to be making a paycheck and offer better customer service than we received today. I work with people everyday. If you aren't happy in your job and can't smile and be helpful, go find another job not working with people!
by
Verified Purchase
Apr 22, 2020
THIS IS A REALLY NICE STORE OVERALL, VERY FRIENDLY PEOPLE AT TOOL RENTAL, HARDWARE, AND LUMBER. H...
THIS IS A REALLY NICE STORE OVERALL, VERY FRIENDLY PEOPLE AT TOOL RENTAL, HARDWARE, AND LUMBER. HOWEVER, STAY AWAY FROM CATHY AT RETURNS, IF YOU DON'T WANT YOUR EXPERIENCE TO END IN FRUSTRATION.
by
Verified Purchase
Recommended
Apr 17, 2020
Everyone, expect for the cashier, was extremely rude. A cashier and what looked like the front en...
Everyone, expect for the cashier, was extremely rude. A cashier and what looked like the front end manager, Giselle, were talking about us in Spanish but little did they know that we also speak Spanish. If you want to continue to have a good day, I recommend going to a different Home Depot.
by
Verified Purchase
Apr 17, 2020
Absolutely the BEST customer service! ALL associates in various areas were friendly, knowledgeab...
Absolutely the BEST customer service! ALL associates in various areas were friendly, knowledgeable and openly offered assistance. Couldn't ask for more!
by
Verified Purchase
Recommended
Mar 30, 2020
They had what I needed and were happy to help even tho we're in the middle of this COVID-19 thing.
They had what I needed and were happy to help even tho we're in the middle of this COVID-19 thing.
by
Verified Purchase
Recommended
Mar 17, 2020
Excellent service from the paint department to tool rental. Associates were available and helpfu...
Excellent service from the paint department to tool rental. Associates were available and helpful.
by
Verified Purchase
Recommended
Mar 16, 2020
Excellent manager Freddie is. He helped me this past weekend and I am very grateful for what he d...
Excellent manager Freddie is. He helped me this past weekend and I am very grateful for what he did. Will shop there more often this store is better stocked than others in the area.
by
Verified Purchase
Recommended
Mar 5, 2020
helpful
helpful
by
Verified Purchase
Recommended
Feb 21, 2020
The manager Freddie went over & beyond to assist me with purchasing a storm door. His knowledge ...
The manager Freddie went over & beyond to assist me with purchasing a storm door. His knowledge & customer service were superb. When shopping and a salesperson is required, I would want a Freddie Everytime!!!! Home Depot is blessed to have a person of his stature to work for them. I will definitely shop there again because of him.
by
Verified Purchase
Recommended
Jan 9, 2020
Michael and Mickey were a huge help and provided outstanding customer service.
Michael and Mickey were a huge help and provided outstanding customer service.
by
Verified Purchase
Recommended
Nov 26, 2019
Great customer service!
Great customer service!
by
Verified Purchase
Recommended
Nov 4, 2019
Store was clean and employees were very polite and helpful.
Store was clean and employees were very polite and helpful.
by
Verified Purchase
Recommended
Oct 29, 2019
Great team! ALWAYS get my home needs here
Great team! ALWAYS get my home needs here
by
Verified Purchase
Recommended
Oct 14, 2019
Great people at the customer service desk
Great people at the customer service desk
by
Verified Purchase
Recommended
Sep 21, 2019
This is an excellent store in a great location. The selection is good and the prices are very rea...
This is an excellent store in a great location. The selection is good and the prices are very reasonable. The store employees are always outstanding. This was an exceptional shopping experience at The Home Depot. Thank you.