Reviews for Raceway #8465

I HAD THE PLEASURE TO WORK WITH MARIO AND RONALD FROM GARDENING DEPARTMENT. THEY WERE SO HELPFUL AND SO NICE AND POLITE. THEN WHEN I HAD TO PAY I WORKED WITH KELLIE IN CUSTOMER SERVICE. WHAT A PLEASURE. SO HELPFUL, KNOWLEDGEABLE AND NICE. SHE IS AMAZING. THEY MADE IT SO EASY FOR ME TO GET WHAT I NEEDED. I TRULY APPRECIATE ALL THREE OF THEM. THANK YOU SO MUCH.

I can easily shop Freeport, Hempstead, or Raceway. The employees here are top notch. Pleasant, attentive, always very helpful.

Easy to find stuff, super friendly employees. Literally taught me what metal studs were and how to hang heavy stuff on the wall. I really appreciated it!

Great store! The cashiers, in particular Orieen, are really nice. The gentleman who cut my wood was also really nice.

There is only one cash only register open on a Saturday morning. No change given back (coins) You are losing your minds thinking people are going to go along with these policies. Smart mouth check out girl giving me her opinions on how people will keep on shopping there, while I am speaking to a supervisor. Fix your checkout policies or I will not be returning. I will spread the word.

Best home depot ever!

i find that this store is clean, well stocked and always has what i need. I have also found the employees to be very helpful.

I am satisfied , Associates are cooperative, customer service good

The associates were very courteous and helpful.

Ms kellie from customer was a great help

Great Staff!!! Clean- well organized

Staff were very enthusiastic in helping and very knowledgeable. Was at the store buying paint , bath materials and looking at refrigerators. Overall had a great experience from start to checkout. Thanks to the staff!

Store was clean, products easily available, employees always eager to help!

Very good people on the floor thanks for the help

Great store not all that busy, the employees are so helpful

This HD is outstanding. Very well organized, very clean, aisles are always clear, very well stocked.

Immaculate store, cannot say anything negative about it. They should use this location to train managers on how things work. I last dealt with Paula in flooring and she is knowledgeable, friendly and patient. She got a chair for my wife from another location so we could be comfortable. We ended up purchasing more because of her professional attitude and undivided attention. A customer service lady Virginia deserves recognition for her great customer service. She looked up a part on the phone for me and held it until my arrival. These things go a long way with consumers. I live closer to the Freeport location but changed my home store to the Raceway location.

Iv'e made several purchases from this Home Depot so I consider myself somewhat a regular customer. I never took the time to write a review but after my last experience I decided to do so. My wife & I are doing a bathroom/basement remodel & went to your store to purchase some items (bathroom vanity, floor tile, etc). We went to the register to purchase & were called by cashier "Monica." When we informed Monica we wanted to purchase items and leave in store for pick-up by another person (contractor), she had no idea how to ring up the order and fortunately (for us) called cashier Virginia to assist. Monica was so lazy and frustrated she literally turned her back to us and Virginia (who was attempting to assist her) and just passed us on to Virginia!! Monica definitely needs more training which would greatly benefit your customers (or taken off the floor altogether!)! Also Tanisha is a great supervisor and employee as well!

The store is clean and well organized with knowledgeable employees to guide shoppers to the products they need.

It's better than others

I gave 2 stars bc one employee redeemed the wait. The Christmas trees were not great and the wait to have one trimmed and wrapped to be transportted home was atrocious. We went on a the Tuesday evening before Thanksgiving so it was not busy. No wait to pay but then the line for the trees to be prepped was small, we were three people behind in line and waited 25 minutes just to be helped. There were two stations for the trees and two employees but only one was working, the other was on their phone. Then I must have seen 7 employees pass by. Another 3 more go on their phone and finally someone hepled us. Thankfully the night wasn't that cold in the outdoor warehouse. The employee who helped us prep our tree and put it on the roof of our car was kind and gave me the small trimming of the trunk of the tree. It was a redeeming gesture that gave me the incentive back to tip him. I rarely shop at home depot, the trees are a good value and price but next year I might go try another location.

Great team at the curbside pick-up/customer service including Levar & Kyle. Lots of staff around to assist. I was really impressed by the friendliness, professionalism, and pride that the staff took to make my experience at Home Depot an efficient and successful one. The holidays can be a bit crazy and this team really went out of their way to make sure I got what I needed. Happy customer!

Every time I’ve been in this store I’ve always been assisted in all departments.

Today"s visit was frustrating but Virginia came to the rescue!!!

If you are in need of anything "lighting" - seek out Freddy. He's knowledgeable, personable and willing to help. I'd say he personifies great customer service!

Friendliest employees of any Home Depot in my opinion. The store is clean, organized and well run at the checkouts . The employees on the floor are all knowledgeable about the product locations.

As a relatively small THD, their stock is often low, and they do not carry as many items, but despite these shortcomings, Raceway is my first stop because the staff is pleasant and helpful, in stark contrast to my experiences with staff at other THDs.

For the first time visiting this HD location I have met the best customer service folks. They were both from the rental department but helped me outside of their department as thats how committed and dedicated to their work they were. Both Susan and Nick are superstars in my book and even if I do not have a rental I will stop by to say hi to them any day. This is what service and respect should look like.

I drive out of my way to go here and avoid the Elmont store at all costs.

Convenient but does not always have full stock of items, Nursery area was not open to enter or exit from parking lot. Needed to check out inside. Cashier was friendly and efficient.