Reviews for W Tallahassee #6374

I had a great experience with Ben at the paint desk. I called a head and he was so helpful and kind, he really streamlined my time there at the store by having my paint pulled off the shelf and ready to color when I arrived. Thanks Ben!

Our business is a commercial business and we use the Pro Desk a lot on items that we need. More times than not they have the best price on what we need and if they do not have it in the store they work to get it in for us.

Swift and Friendly Service

I would wish for every shopper to have the pleasant experience my husband and I had today. Hugh, was so instrumental in helping us to make our final selections for the remodeling of my dad-in-love home. He walked us through selecting different flooring and color coordination. We will definitely be using Home Depot for all our home needs. I want to also say that that everyone we encountered in the store were helpful and friendly, the store was also neat, clean, and organized.

I found all employees I met very knowledgeable and very polite. For an elderly person, they made my trip comfortable.

Since this is the day of big box stores, its nice to be greeted as a person upon entering a retail establishment. That is how its been several times when I visited this store. WAY TO GO HOME DEPOT!

Products were easily accessible, employees are friendly and willing to show the items that you are looking for. A clean and well organized store.

overall every thing was wonderful

Employees were readily available to help and were friendly and helpful

Every employee in this store is so nice and quick to help. I love shopping at this location!

Very poor customer service Wall oven did not arrive when scheduled Did not receive quality merchandise Received 3 broken freezers before accepting refund

If you ever find yourself in the Home Depot N.W. Tallahassee store, be sure to ask for Miss Kay at customer service desk or JJ out on the floor. Excellent representatives and helpful!

So much better than that other place. They have a wider variety of products, keep better stock levels and better organization of products. Employees are genuinely interested in helping customers. I invite everyone to take part in the #DriveRightByTheOther movement and do all your home improvement shopping at Home Depot.

My husband and I purchased a trimmer and the gentleman name was JJ that worked in that section. He was excellent, very friendly and he help us put the trimmer together. He went beyond, and the customer service we received was truly excellent. I never seen anyone give such care to ensure we were pleased.

THIS STORE GET A 10 FROM ME

Great store. I love shopping there. Associates are always polite and very helpful. They are also very knowledgeable about the items in the store. Once again I LOVE SHOPPING HERE.

The store was very clean and the shelves were well stocked, clean and in impecable order. Also the employees were nice, personable and very helpful.

Great knowledgeable employees. Very friendly.

Our favorite Home Depot location. Convenient, bigger store, spacious, lots of varieties and always in stock. Friendly, helpful and very accommodating staff members! Highly recommended. 100% recommendation to everyone living in Tallahassee

After several years of searching for the perfect washer and dryer, my husband and I thought we'd found the perfect set, at the perfect price! We bought it, took it home. Removed the old washer and dryer. Then, installed the new dryer. I had to go under the house to hook up the vent. Press the power button, and of course I do a little dance, because I'm super excited!!! Then, we hooked up the washer. It was admittedly a pain moving in the super heavy new washer especially. We plugged it in, pressed the on button and nothing happens. We tested the outlet and it's getting power, the washer is just not working. My husband spends the next 30 minutes looking over the washer while I get on the phone with Home Depot. The department guy has left for the day, and I'm told I can call back at a more convenient time for Home Depot... I asked to speak to a manager instead. Because this. THIS is unacceptable. Selling me a defective product and sticking me with it. Sticking me with no way to wash clothes. Hmmm, yeah, no. Big nope there Bob. So the manager was very nice, and tried to help. She told me to call the Maytag technical support. Hmm, again I shouldn't have to do that. I did it though. Guess what they said. NOTHING. That's right, I guess 5 pm on a Sunday isn't convenient for them either. So I call the manager back and ask if we can just have one shipped or pull one from another store. She is very nice and seems to want to help. I'm on hold a while, so she can explore all of the options. She says there's multiple issues. First, if we order online and ship it, it would take over a month to get it delivered, plus the price would be almost double! Hmm, she can't control either of these things, and no one can it's "the manufacturers" issue since they would order straight from them. Super professional to blame your issues on someone else. I don't care who's to blame, just fix the issues at hand. Second issue, since this item was on clearance, none of the other stores had the washer in stock. She said she would look in her store to find something "comparable". Comparable to the "perfect" washer and dryer set that I've been searching for a few years? Hmm, nothing else caught my eye, plus I would have to PAY EXTRA money for a "comparable" washer and dryer set!!! Really? It's not even what I want. The store made a mistake and sold a defective product, and I PAY for it? Hmmff. We realized returning the items is the only action we can effectively take, since there is no solution offered by the company. Jen the manager says she would expedite our return so we wouldn't have any issues. We unhooked the washer and dryer, & carried out the heavy appliances. I went inside immediately when we got back to the store. At the service desk the cashier was expecting me. I waited for someone to come unload the truck for 20 minutes, maybe more. Then, finally out comes an older woman, and a young man to unload two heavy appliances??? The woman doesn't even, attempt to heave or hoe. My HUSBAND had to unload the appliances. A second man appeared just as 90% of the heavy lifting was already completed. Oh yeah, thanks a lot Bob. Hmmff. Not impressed. At the service desk, I'm given three options, return my money to my debit card, a check, or HAHAHA get this a GIFT CARD for Home depot! Lol. Like I'll be shopping there anytime soon, right? So I choose to put it back on my debit card. AFTER the transaction is finished, then the cashier lets me know I won't actually receive my money until 2-3 business days. WHAT? I worked all day to test out your floor model, spent my time, my money, my gas, and now you're going to "hang" on to MY money like a loan? You instantly took my money at the register when I bought the washer and dryer set, but now when I return it, I have to wait? Hunny, no. Interest rates apply... Customer service is all about finding solutions. If I were you, I'd count this as a gigantic fail. You've lost long time friends, and customers. By the time we got home, we were too tired to hook the old washer and dryer back up. So instead of using my brand new gorgeous washer & dryer, I can't even wash clothes. I'm not excited, & I'm not dancing. Most of all, I'm not buying any appliances from Home Depot ever again, unless someone, somehow, can find an acceptable solution!

Store was very clean and everyone was very helpful.

Store employees are very helpful and willing to go above and beyond to help make ur visit pleasant and have plenty of frequently purchased items in stock. We will continue to come back to this location.

Great staff, and store has everything you need!

All the employees are extremely helpful. I go there all the time.

Great store; super employees and very helpful. Always show you where items are instead of saying, “over there where the hinges are”, when I have no idea where the hinges are

Very Disappointed Mom, I ordered my carpet on 2/9/19. Got my measurements done on 02/11/19. Got a call from installer on 02/11/19 carpet should be in soon and I will have your carpet in soon. Called Home Depot today02/19/19,asked where my carpet when will it be installed? They said,we are sorry the order number for carpet got put in wrong,we are ordering it today and will receive it Tuesday 02/26/19 I should receive a phone call from installer. I have no idea if I will ever receive my carpet!!! It’s for my sons room who has Autism and is very off schedule and upset. I never knew it would take this long for carpet!!! Very disappointed!!!

Bad customer service.

I have been renovating my bathroom and every time I visit this location the employees are friendly, eager to help and educated in their department and knowledgeable on the products in the store and where they are located. A comforting experience.

Amazing customer service!!!

The associates in the store were very friendly and helpful but need to be more informed on services after the sale..AKA delivery options. The associate up-sold me a part she thought the delivery guys would need for installation... they don't install after all. The delivery company provided a 4-hour window for delivery, called the day of delivery and said they were 5 minutes away and never showed. The phone number provided in the store for the delivery service sends you into an endless cycle of automated responses.. none of which resolve your issue. Apparently the store sub-contracts to a vendor who in turn sub-contracts to another vendor for deliveries. The delivery service was undependable, difficult to contact, lacked adequate communication skills/protocols, and all-in-all made the in-store experience less memorable. Again, store associates were great... delivery service experience was terrible.