Reviews for W Valley City #4406

I contacted the store about availability of a window a/c unit; was told I could pre-pay at the store to where it would be delivered, so I did. Turns out it wasn't ever available. Part of my payment was via several gift cards. When the truth came out that the a/c unit was NOT available, the store refused to refund me real cash for the purchase. I was forced to accept a store credit for almost $200.00, an amount that will take me a l-o-n-g time to spend, to use. One would think that an exception would be made to give the customer the cash for the gift card amounts. But . . . N-O! Home Depot refused to do that. Oh, yes, they accepted gladly, the almost $200.00 in gift card amounts for the purchase, but then they refused to refund an equitable amount to the customer when THEY were the ones who screwed up information about the item's availability. Oh, yeah, that's certainly [N-O-T] fair, just, nor customer-friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bought a water heater and got great help from employee Alicia Duran!!! Very helpful!!!

I HAD SOME PROBLEMS GETTING AN ITEM DELIVERED TO MY HOME. I CAME INTO THE STORE TO ASK ABOUT IT, AND AMI IN CUSTOMER SERVICE TOOK QUITE A WHILE WITH ME GETTING IT RESOLVED TO MY COMPLETE SATISFACTION.

Extremely happy with the employees, inventory and knowledgeable store employees. Jeff in electrical and Kevin in plumbing never miss!

We have remodeled a whole house with Home Depot and I needed a dryer. Greg our salesman was very knowledgeable about the dryers and he got me a year interest free. And he was just a really good salesman

Chris Lynch and Jen were absolutely wonderful to work with and I felt like i was a priority, which rarely happens in any retail environment

Shelica came to our home as a window covering designer. She did an amazing job! She was friendly and very knowledgeable about the products. She gave great advice and guidance as we chose the window coverings that would work best in our new home. I will not hesitate at all to use her for all my future window covering needs.

The people here seemed to have such low moral today like I’ve never experienced at this store. New crummy management or what?

Great!! Loved it. Awesome

I checked out and said I had a pro-extra number which I put in and I also showed my QR code but the cashier didn't scan it said she didn't need it. I checked my receipt when I got home and no discount. I quoted the material to my customer at retail price and I get the 10% for myself but I won't get that this time.

Appliance specialist ALICIA DURAN fast knowledgeable patient and kind one of a kind service

Alicia was very helpful and answered every question we had about a full kitchen appliance set we purchased from this location! Would definitely look/ask for her to help you out on your purchase. Fast checkout, but very detailed and explains everything you need to know about the appliances you are purchasing. Overall a great experience at this location.

I cant say enough about Alicia Duran. She was a great help and made it such an easy transaction.

Britney an amazing person who would go above and beyond in helping customers with their concerns and be able to provide the help that’ll make you leave with peace of mind would highly recommend her and this store

Got helped quickly with professional service thank you employees at this location making my visit quick and easy

Billie is the most helpful employee, she’s very friendly and I appreciate her kindness

Purchased Flooring, Windows and refrigerator

It is taking a bit longer than expected to have my appliances installed, It would be nice to have a better service there if people is buying an installation package. There is always room for growth, other than that, smooth purchase via credit.

Great store but it can be busy. Majority of the time things are in stock but we always leave with more than what we came for. Employees can help you not only with finding right product but how to use or install it and answer any additional questions you might have. We love this store and hope they keep up good work.

Friendly, helpful staff. I can almost always find what I need and then some.

Pretty friendly store overall and easy to navigate. Usually I can strike up a short conversation with an employee or passerby and get advice for a project I'm working on. Had a great chat with a gentleman about replacing my shower handles and the whole inner assembly. I live decently close to it so it is also convenient. Overall, every trip I make to this Home Depot is pretty fun.

Chris in the flooring department went above and beyond to help me get the right floor for the right price. After negative experiences at other flooring stores I was relieved when I found someone at Home Depot that took the time to explain things to me. Not everybody is an expert, Chris took the time to educate me and helped me from start to finish over multiple phone calls and in person visits to get me taken care of.

the service was very good and it was a pleasant visit.

Joseph provided amazing service. Everyone was very kind, helpful, and provided all the information I needed.

Off shift worker stopped on his way out for the night and still helped cut and record a bulk purchase. Thanks Joseph! You Rock!

Best pro desk associates.

This store has always got what I need and the prices have increased a little but still affordable

Employees are helpful

the store allows to many dogs that are not not service animals only a couple were even on a leash