Reviews for W Valley City #4406

This store is always bustling, but employees are always friendly and willing to take the time to answer questions — even if it's just to direct you to the isle you need to go to, to find the items you're looking for. I rated 4-Stars, only because they don't ALWAYS have the stocked inventory you find at the 21st South center. But the West Valley City store has really came back with a bang — following the major pandemic crisis.

Chris Lynch has been incredibly helpful!!! My family and I love him for the service he’s provided!

The store was clean and easy to find what you want and friendly employees they make sure you get what you want thank you!

Went back to buy more bricks for my landscaping project, the same which I had bought just the day before. The garden associate who works there those not know the products they sell and has no clue how to look up said products either. So instead of asking for help Emma the cashier decided to ask me what was the price of said bricks, so I told her the price (which I had paid the day before) and then she proceeded to finish my transaction. It was only after I was looking at my receipt that I realized that because she couldn’t locate the product I actually purchased she rung me up for a product 3x the price without either telling me the updated price or the fact that the product was priced differently (which it isn’t) then when I told her I didn’t want the product she rudely told me that “that wasn’t her job” and if I wanted a refund to go to returns because as she said “I’m busy with other customers and I don’t have time for this.” I promptly went to returns and return my entire purchase and then went to Lowe’s since they carry the same product I wanted for the right price and I don’t have to deal with rude cashiers who think they’re doing me a favor by taking my money.

The employees went out their way to help us find what we needed. One of the employees made out key copying a whole different experience she had us laughing and with the conversation we wanted to keep making keys.

Some of the laziest unhelpful employees in a hardware store I’ve come across. They waste my time and money every time I go here! Drive the extra mile and go to 2100 s location

The employee are very helpful.

Friendly and helpful in time of need , thank you all for your services and do appreciate

Excellent paint department, friendly helpful service. Personnel throughout the store were helpful and courteous.

Very helpful staff . Everyone was willing to help

Great store with nice friendly staff that are always willing to assist. I just wish there was one a little closer to our house. I still make the trip regardless because I know when I'm looking for something I'll find it.

Very friendly and very helpful employees explained everything in detail

Most things in stock and the staff is knowledgeable.

Our Home Depot stores are just great. They are always clean, they have what you need 99 % of The time. Their employees are all special. Happy to help, make sure you have what you need. Their employees are the reason we always go back to Home Depot, they are our number 1 go to Store. Keep up the great work, we all need you. Thank you for being there for us.

Best Home Depo in the state, clean and well stocked Received all the help and attention I needed by really friendly, knowledgeable and helpful employees.

Peter at customer service was spot on with his help on a warranty item return. He knows his stuff and is quick and thorough.

Excellent customer service at this store by many employees.

Entering the to exchange a saw blade i ran into Mike un the tools department. He knew where particular item was and gave me precise directions. There was no blades in my size so he gave me information to best assist me finding my blades in the future. No purchase but I did return my item at returns fairly quickly even though there was a large line. Thanks

I was looking for a particular specialty bolt, but could not find it. A Home Depot associate who was actually really busy with other store related projects dropped what he was doing, and instead of just sending me down an isle, helped me find the product I was looking for. I'm really big on customer service and this associate went above and beyond what was needed to keep a customer satisfied.

This store is well stocked, It is has a great layout and has employees that are very helpful and friendly. I can always find someone for advice if I have a question.

Great store. Love the customer service by employees and the ease in finding things I need.

It would be cool if there were home depot magnets that you could stick on carts to show people that the cart is in use. So we can eliminate random carts in the isles that take up space.

The employees are listening to the questions and know the answers!

Great customer service and fantastic employees. Clean store and they stick to COVID-19 guidelines.

Love this store and it’s employees. I practically LIVE there. My only complaint is that they have not barred people from entering the store who refuse to wear masks. They say they “can’t force them to”. I suppose they also can’t force people to wear pants either.

Had washer/dryer delivered. The dryer was defective (the day it was delivered), had to contact Manufacturer (NOT store), and a 6 week ordeal ensued. (Including over 5 hours hold time with manufacturer) I was willing to take a replacement which after waiting a month, we were informed the day before delivery the Home Depot Dist didn't have it and we needed to call manufacturer again. Was done at that point. Store finally helped. The Manager I spoke with was apologetic and friendly, however, I am still waiting to find out how I will get a refund on the defective dryer that was finally picked up today. The store did agree to take back the washer (not defective). They picked it up and I had to go back to store for that refund. (That process took 15 minutes.)

Very unorganized, dirty and employee's who have no idea what they are doing.

I would give this store a 5 star plus,customer service for buying a shed, she was no fun at all made me feel like I'm putting her out,I did for get about the guy I was checking on a new fridge, I have limited space they only had one in stock and he said go on line I can look at more there no interest in saying this ones good or this one is our top brand nope I'm scum no money, the guy that helped me find my saw blade was assom

even tho ist mandatory they do not tell people coming in they must wear a mask. like all other stores around

I am a long time Home Depot (HD) shopper and prefer it over Lowe’s, Ace, etc. I have easily spent over $50K at HD over the last 5 years building one house and remodeling 2 others. This most recent experience was unique, even with HD stores. There were so many sales assistants on the floor and they were so knowledgeable! They actually approached me and asked if I needed assistance. One told me about a better deal they had than the item I was looking at buying. It was a HUGE savings and I ended up buying two, one for me and one to send to my sister-in-law who had recently told me she needed the same thing! Best customer service ever!