Reviews for Waukesha #4918

Adella Great awesome

Always like their plants. We had our kitchen remolded through them during the Covid period, and were very pleased with the help and advice. Also got help with putting up a new deck.

Everyone was shopping for plants on Memorial Day weekend and Home Depot handled it well. Great selection and good customer service. They needed one more check out lane in the plant area is my only suggestion.

Marisa and Jordan were great helping at the checkout because the card machine was worn out and not working good. They showed the trick to push down on the card flexing it and then it worked. All other Home Depo’s print the receipt and have me check out at another register.

All of the associates were very helpful and offered great suggestions for my project. In particular, the gentleman working in Tool Rental was a huge help in figuring out a project issue and collaborating with me on a solution.

WAS EASY TO FIND WHAT I NEEDED

Have visited the Waukesha Store a couple of times this week. Visited the Outdoor Garden center for retaining wall blocks, and today for Pea Gravel for a little project. Also visited the lumber department and picked up a bag of concrete. Store is really busy this time of year, outdoor plants, hanging baskets, everybody filling their carts with something, and this is early in the morning. Also fun to take some time to see the latedt John Deere Tractor selection too. The cashiers are busy, but friendly, and management keeps the lines short. The Waukesha Store is a fun place to visit right now!

I appreciate the store associates as they are always either working or asking customers if they need help. Even if I think I know what I'm doing, I ask questions as there's always a tidbit of information that proves useful that I hadn't considered. Check out is expedient and friendly!

I love looking at & purchasing wood inside-everybody who works there is very helpful & kind-I love all the products available-great store & people

I was focused on loading my truck and didn’t see the other guys cart escape his grasp and start rolling towards my truck. By the time I noticed it, it had picked up a bit of speed and was making a beeline towards my door. Out of nowhere, like a superhero, a HD kid swoops in, stops the cart, returns it to the other guy and wishes us both a nice Sunday. It’s refreshing to see young men doing their job without having their face buried in their phones. I appreciate it as does my truck! Keep up the good work guys!

Great care was taken on a purchase I made.

Just purchased a new exterior door! Jordan and Jim were terrific to work with. They made the project fun and that's how shopping should be.

Love this Home Depot store, staff is great, very prompt and friendly. Never had a bad experience here. Always surprising me, when I thought the service couldn't get better.

Very helpful people even though the item I bought was not in the store.

Went in to pick up some1x2x8 boards and was asked by 3 different staff members if I needed help or if I found everything I needed. Got register and 2 gentlemen sped up to beat me to the checkout. I was not in a hurry, but Mary stepped out from behind another register and rang up my items and got me on my way.

I visit here often to grab a few odds and ends, mostly tools and paint products. Customer service is fairly good, just avoid the employees that are avoiding you, they won’t prove to be much help. Otherwise, you’ll be walked to the exact spot you need and asked if further assistance can be provided. That’s how I like it!

I frequent this store quite a bit and this is the first issue I've had. I found a rolling work chest with a wood top and all (5) store units had damage to them of some sort. When I flagged an employee and showed him he said "that's likely the way that they come from the factory". I asked if there was any possible "Damage" discount and he said likely not but asked the store manager. She refused to provide any sort of damage discount and informed me that if I didn't want any of the floor models then I could order one online. Why would I want to order one online that will likely come with "factory" damages that could be worse than what I was seeing on the showroom floor? I was not looking to get this at a significant discount but $10-$20 off would have gone a long way. The lack of concern or care that they were selling damaged goods to individuals was the most frustrating part. I thought that Home Depot had pride in the products they sold, but apparently not. I'll be considering shopping elsewhere from now on. If this was a single employee I'd be less concerned, but the fact that the manager had the same approach was frustrating. She is supposed to be setting a good example for the rest of the employees. If it weren't for this incident I'd give the store a 4 or 5 star.

Always have what i am looking for plus , the employee’s are always friendly and helpful

I purchase a stove at Home Depot and received excellent service with the store rep knowing about the stove and offering answers to all my questions.

Always find what I’m looking for and find helpful, knowledgeable staff. Store is clean and organized Dave in Appliances was most helpful

An associate went out of her way to help me find matching color for a paint from a different company.

Looking for any special hard to find item or discounted tool etc… and it’s not posted or in store go to the customer service and ask for Quita who is smart and knowledgeable. She may be able to locate what you’re looking for. She goes the extra step to help. I personally appreciate that kind of customer service.

Everyone is so helpful ensuring you have all the right tools/products for the job.

Home Depot is our go to for so many things. We've recently bought patio furniture, stepping stones, tools and supplies for small home projects, perennials, planters.... We just discovered the children's activities on 1st Saturdays, what a great idea.

I cannot say enough about the helpful and friendly team at this location! They know their products and processes well and work seamlessly to meet the customers needs.

Excellent store - very good selection of products and knowledgeable, friendly employees. All a reflection of good store management!

WOW...if you need help with patio doors, make sure to visit Jim B. at Home Depot in Waukesha. What a knowledgeable guy and he's very patient if you have a lot of questions like I did. I'm very happy with my purchase and would highly recommend working with Home Depot if you need doors or windows.

I went to purchase 12 bags of mulch at the Waukesha location. The Garden Center was short handed on this Monday afternoon. I needed help with loading mulch onto flatbed as well as into my car. Yaritza came to my rescue. She was so pleasant + professional even though I realized this was not her department. Yaritza loaded the bags onto the flatbed, she checked out my purchase, then had me pull up my car to the main entrance. She loaded my car too! All with a smile on her face! I can’t thank her enough. I hope that she is recognized for her efforts.

Excellent customer service

Found our Bosch dishwasher at the lowest price at Home Depot