Reviews for Wesley Chapel #118

I asked the self help cashier to remove an item from my tab because I didn’t want to purchase it. She assisted in removing the item but then left it and started to walk away, leaving the check out screen in admin mode. Because it was not in customer check out mode, I didn’t know how to work the system. I had to keep asking her back to the screen to help me move through it. I asked her if she could return the screen to the customer facing mode so I could check out on my own. She said “you got it” and walked away. But then each time I had to ask her back to progress through the screens she got an attitude. Had she just put the screen back to customer mode I could’ve left her alone. This is not the first time I’ve had issues with this store’s staff.

PLEASE, hire enough staff to assist the large volume of customer's.

This is one of the most helpful Home Depot stores I have ever shopped. They help you with your entire project and walk you to the aisle if necessary . They make it easy and less stressful .

I enjoyed my visit to the Wesley Chapel Home Depot it was a great experience and the staff was very attentive to my needs and they provided excellent service.

Placed order online and delivered incorrect amount. Called store and CS was deplorable. Went to the store and the assistant manager was no better. They all need to be retrained. They should not be dealing with the public whatsoever.

Anna was amazing at checkout and made my process really quick.

Mr. Eric is an excellent example of great customer service experience. GREAT JOB SIR.

I made a few custom orders...window screens and blinds. All three associates were simply amazing. All were friendly, knowledgeable and patient with me. This was the best shopping experience I have received in a long time. Kudos to Treece, Awa and Travis!

Eric was very helpful

there was enough employees in store

Store Management was very Helpful in helping me locate the items I needed for my project.

I was in Home Depot last week because I needed anchors to put up a towel rack. This time I needed a new door knob, and both of my visits were very good very quick. I got in and out and got exactly what I needed. Very pleased.

I just purchased hot water heater, washer and other items. Staff was friendly, helpful and courteous.

This Home Depot has been priceless in satisfying my needs. I had a DIY project involving flooring and replacing drywall . The associates at this location were very helpful in guiding me to the correct products to complete my project. And they were patient listening to what I was trying to do.

Shoutout to Kay. She has been awesome. Great customer service.

Love shopping at this home depot

Staff was very helpful

Finally stopped at Home deport after visiting other stores. My Red Mulch was waiting for me

I love the helpful staff. Treece was amazing. She found an item on the shelf that I couldn't find. I need the item for my kitchen remodel. The employees are always willing to go above and beyond. Treece deserve a huge acknowledgement from her management staff! You need to reward employees like her that go above and beyond without asking!!!

Eric was awesome in assisting me with my exchange.

I know nothing about electrical stuff but the knowledgeable staff members kindly showed me how to get a project done.

I went to the Home Depot on Wesley Chapel, Decatur, and was blessed to be assisted by one of there staff Members Kimberly T. She went above and beyond to assist with both my orders. She was not only professional, but she was an absolute pleasure to talk to. She was patient with my questions about the appliances and she even gave a follow up call back for further assistance. From the bottom of my heart Kimberly, THANK YOU, you made this purchase a breeze for me.

First off, I had to do a return of an item and when done with the return I did have other shopping to do, and I was helped at every corner of the store. Asked if I needed any help carrying my items I wanted to buy and I had no issues locating anything I needed, the employee even lead me to the area where I could find the things, I came for.

I’m writing this review again because Corp and the store need to know what an outstanding gentleman who assisted us at your store. You didn’t have cashiered registers and we had a full cart. Both me and my gf were standing there a little confused as we moved here from Chicago. Still getting used to the no cashier thing. Nigel the gentleman in question with zero hesitation asked us if we were checking out and took matters into his own hands and checked us out scanning everything in our full cart. This level of customer service is outstanding and was very kind and friendly to us in line. He was also quick and mannered in the situation. I thanked him and let him know how much I appreciated this. I even made mention to an assistant store manager. I wish I had stopped the district manager who was in as well to give Nigel a higher commendation.

This by far is the worst Home Depot that I have ever visited. Customer service of store employees is disgusting.

Go to Ms Niya, she’s A-1 customer service 😍😍😍

Ms. Norma in appliances provides, great fast service and was a breath of fresh air when I purchased my new refrigerator.

I have always been a Home Depot customer and may continue to do so. Works with a lot of elderly and single mothers and always look for the opportunity to pass savings on to them and when that’s taken away I become upset.

I shop at this location and I was satisfied with my contact with staff.

Staff is so kind, but they need Apple Pay.