E Spokane #4714

I used Home Depot's install services to replace a window in my home. The job was completed very sloppily, and even with the contractor coming back out to address the issues, here is the finished product. Home Depot did not appropriately or adequately address this issue when I asked for a partial refund to cover the cost of having someone else come out to finish the job. I understand that Home Depot does not always have control over the work their contractors do, but I am severely disappointed by the way they handled this.

I go into this home depot #4714 tonight to buy a toilet seat. I get ignored when I request help from one employee working on a computer at a nearby station. 2 walk passed me in the main interior aisle & make eye contact as I ask for help & keep going. This isn't even the 'problem'. I find the toilet seats, I make my selection, I go to the checkout line. 1-4 are in use, I notice the lady at 5 is printing her receipt. I go to 5. My scan gun on the upc of the box fails once. Then twice. Then I'm grabbed by my wrist, the gun is taken from me by the employee at the checkout stand & he physically moves me back. I am just stunned... He cannot get it to scan either. I am just standing there, he's not really talking. Then he has to enter the upc manually, then I get to be chewed out for not using 1-4 because he was closing this side. This is prompted by me saying if we're going to be this 'involved' & physical in a checkout why not just open a lane & check people out. My turn to make the payment for the $46.81 toilet seat. The chip error's once from insertion... This immediately prompts the man to take the credit card from me, bending it in the process, jamming it home to fail the chip error twice & then succeed on the thrice attempt. He hands it back to me & is seemingly astonished that I'm appalled. I'm so serious here I grew up in an Earnhardt/Stewart fandom family. I've been shopping at home depot forever, sure I've had bad experiences before in my life. I'm 32 years old. Never have I ever. Ever. Ever. Been literally grabbed, moved away by an employee, had their back to me, nearly refuse to talk, then take my payment method from me, then choose to begin chewing me out, all while I'm just staring shocked & being told off essentially for not going into the line from 1-4 & how should I have known any of them closing one side etc... Ok then he bends my credit card, hands it back to me, & looks ASTONISHED that I'm upset & demanding he return the toilet seat after that interaction. My receipt says 'Kyle'. I don't know if that's who it was, but this receipt for this toilet seat that gets returned. Pull the video. Watch the man grab me by the wrist & move me away when the scan gun fails. Watch him take the payment method away, it's bent you can literally see the photo attached. Absolutely never have I ever in my entire life. Been treated anything like that by a 'customer service employee. I cannot believe that is remotely legal what happened tonight. Look into this event. I am literally from a tony stewart fandom family & am probably never going to return to home depot for the rest of my life because of this singular event. Good day.

Hope helped some with when I was in the store to buy a Lawn Tractor. She not only helped me but was able to multi task and help other customers and employees as well all why giving me an above and beyond experience. Most the time when an employee ask me if I need help I just tell theme no because they usually end up wasting my time and and have no clue what I'm looking for or know much about the products that they sale. Hope was having to tell other employees what else things where on and where to find them. She was also checking out other customers and filling orders why I was on the phone with their customer support helping with with the credit app. It was suck a relief to see someone that knew what they were doing and good at their job. It’s such a rare thing these days.

There was no one to help in appliances. Finally found someone who could help but she didnt know anything about the dishwasher we wanted. She just sold it to us without noting that it plugged in rather than being hardwired so after it was delivered, we had to spend an extra $250 to have an outlet installed before we could reschedule the home depot installation. Nothing about the experience was good.

found a lot of items that I needed for a great price

I was refused a Military Discount by cashier because I had not correctly entered my personal information online at homedepot.com

Excellent customer service. I've been shopping Spokane Valley Home Depot #4714 for approximately 20 years. I've been to a couple different home depots in the Spokane area, I might be prejudice, however finding the right products is not an easy task. The staff members are not easy to find nor as helpful.

I've been in this store many times & have found each product I needed & all the products I've bought have performed as promised. If there ever was a problem, the customer service desk was quick to rectify any issues. Very caring service. Thank you.

Have used this store for 12 years. No matter what I need there's an employee to assist.

Gretchen is such a awesome associate she saved me a lot of money thanks