Reviews for Alpharetta #149

I just purchased a wash machine and I am so happy with the selection. Delivery was fast and well organized. I could not be more happier.

My vanity installed today. Would not have been possible without several HD associates assisting Marlene and Carmen in finding similar vanity to the one which I had paid for in advance that had been lost or destroyed by communication’s mixup. I’ll shop there again. Often!

Purchased Panasonic 2.2 Cu Ft Countertop Microwave 1250-watts. (stainless steel). Was replacement for 30 year old built in Whirlpool microwave. Panasonic was best pick for size needed (14 high x 24 wide). Microwave cooks and re-heats food much faster than our old 700watt unit.

I got a normal 12 inch rough-in toilet to replace a broken one at home, but when the plumber came to install it he said there wasn't room and I needed the 10 inch rough-in. I was in a rush because the plumbers were waiting at my house, and I knew I as likely to need help liftin the toilet, so I asked customer service about where to find a flat-bed cart and she called back to the toilets to let them know I was coming and would need help. I identified the one I needed in display but couldn't find the actual item when an employee found me and helped me look. I had given up on finding it and was about to let the plumbers know that they would have to come back another day when he found the correct model on a pallet on the very top shelf. Another employee drove the forklift to get the pallet down, and the two worked very efficiently retrieve the exact toilet I needed and the first employee helped me all the way through checkout on out to loading my car. I was in and out of the store with my new toilet in 36 minutes, and the plumbers were able to install it without charging me for another trip. I REALLY appreciate all the help!

Always have products we need. Associates friendly and very helpful.

Over the years have always had a great experience at this store.

Beth was great! Very helpful and knows her stuff. She found every avenue to help with costs and product satisfaction

No help around, app won't work (no reception), and horrible beeping sounds from all over

Everyone is always so nice and friendly. My husband recently had hernia surgery and couldn’t lift anything heavy, but the Home Depot employees went above and beyond—helping him load 10 bags of peat moss without any hesitation. I appreciate the kindness and support. We’ll definitely be returning many times!

Went to various stores looking for perennials, very limited all annuals. Windward Home Depot had great selection of perennials, extremely satisfied with selection, may even go back again ti's week

This is more about Home Depot in general and not about a specific location. Honestly, it’s a comment on retail shopping in general. In the last several years, the level of customer service has completely bottomed out. On a recent visit, I was walking around looking up at signs to find the section I needed. There were three employees standing together talking and looking at their phones. A couple of them looked at me and went right back to what they were doing. In two other areas, as I was going up and down the aisle trying to find what I was looking for, an employee walked by me. Neither one even said hello, much less offered any assistance. I can almost always find what I need on my own, but I truly miss having someone in an orange apron offer to help. Yes, I could ask for help, and I do when necessary, but it’s a principle thing with me. For so long, Home Depot stood out because of their customer service, akin to Chick-Fil-A, but it has all but disappeared and it’s so disappointing. There is an Urban Hardware store very close to my house and I always get a warm greeting and offer to help every time I walk in the door. I am also genuinely thanked for my business. Yes, I pay a little more there most of the time and the inventory is more limited, but shopping there is a much better overall experience.

We bought electrical stuff and the staffer on duty was super helpful. Over the years, Home Depot employees have on average become less knowledgeable about their own departments, but this guy was resourceful and helped you find info if he didn't know. Also, we left our purchase out in the front by accident for a few minutes. Our belief in the goodness of humanity was restored when we went to look for the items and found them untouched.

The woman working the terminals was very nice and helpful. Unfortunately, someone pharted nearby while checking out and it left a bad taste in my mouth. Everything else was perfect as expected from The Home Depot.

I was greeted by almost all the employees that passed by. Everyone seem very nice and friendly. I needed to find something and an employee helped direct me right to it.0

Excellent service in multiple departments from hardware to lighting

This experience made our day. Wish we knew the associate’s name…she was so knowledgable and kind from researching best replacement,setting up installation to personally meeting us at pick up. She would make a great trainer for your employees…

Love Home Depot for to many reasons to mention

The team has no clue on what’s happening on ground. Imagine a situation where a customer pays for the product waits for 4 days and some random third party installation company decides that they don’t want to do this job and cancels the order without discussing with the customers or the store. The customer is left to find out on their own through multiple follow ups and crazy wait times on helpline that the order is cancelled. Upon asking the reason NO one knows why?

This was a disappointing experience.

We've been able to get what we need done on our visits.

I was having trouble using a credit that I had on my phone and this young lady at the Customer Service was so sharp. She got it all figured out. Thank you!

We came just to window shop and see what was out there. Beth was so helpful and knowledgeable we ended up buying a dishwasher on the spot.

Eric in the garden department helped me find exactly what I needed and gave excellent suggestions for my garden planters. When we couldn't find the plants I wanted he kept looking and found a fresh shipment had just arrived. He was helpful and friendly and I will definitely go back for my garden and landscape needs.

Was able to find what I needed quickly but took a little too long to get my pinestraw.

This store is clean and well organized

This store has the friendliest employees, especially Nancy and Kevin!!

Rabbis helped me when the item I wanted was out of stock! She went above and beyond and made my day!

Rabia was very helpful at the customer service desk

Both the lady in the Garden area and Austin at the check out area were both pleasant and helpful.

Bought a sliding glass door and an employee named “Rylan” went above and beyond - jumped in to help us the minute we needed help !