Reviews for Bandera Rd #6547

Happy to know that Homedepot gives U.S. military veterans a discount.

Robert and Marcus were super Helpful

I went to the store to pay my bill and to purchase a couple of items. All associated I encountered on this trip to the store were very professional, courteous, friendly, and knew their jobs well. I shop this store frequently and have generally found the same professionalism each time I visit.

Rob at the front was amazing. I was in and out of the store pretty quickly. He was kind and helpful and retrieved tools from the cage explaining everything I needed. Took me to the register and checked me out right away. Thanks Rob!

We bought a shower door. Staff was very helpful in getting it to checkout and in the van.

Th subject says it all! Ask for Rob or Jacky or Karisma

I went to buy some gutter screens and according to the app, this location had them in quantity. I found some on the shelf but needed 2 more as the box was empty. As usual, there was no one around there so I walked to some other aisles and stopped some employees who said they would page someone. I even called the store phone number and told them where I was and needed assistance. At least 4 announcements were made on the intercom but still no help. Finally, two employees walked by and I asked if they worked in that department, one of them said no but he would see what he could do to help me. I showed him what I needed and he found more product on another shelf across the aisle on a high shelf. He used the ladder and got the parts I needed. This reflects on the store manager,

Purses the camera did not have it in store Online store had 15 and hand was not about to look for it due to 25 minutes of closing from Manager

While ready to check out Professional service provider Jackie offered to help and proceeded to expedite our checkout in a professional and efficient manner, she was thorough and helpful. We were able to find everything in a one stop shop and Jacky ensured that we left as satisfied customers.

Bought 2 custom window screens over 2 months ago... waited until I received an e-mail from HD stating that someone picked up the items, WHICH WAS NOT US, and then proceeded to go into the HD to see if they were at the store. Found out that someone "may have stolen" them and the person helping us was so lazy to help, and more concerned about her lunch then really helping at all. Had to drill her about getting a refund, or she would have just let us walk outta the door, without any resolution. So 2 months to get 2 screens made, and to come out with nothing... this was a horrible experience all around.

I picked up more items than I originally went in for and didn’t think to grab a cart. Dimah and Marcos were exceptional and helpful at self checkout helping me get my items scanned and out the door quickly!

No particular item to mention although I shop here often and have never been disappointed.

I’ve always found an employee nearby who knows a lot about their product area. Even though the return department is often busy with a line of customers, they usually have all four registers manned which move things along.

Kudos to April from the customer service desk. She helped me locate a repurchase of items used for a bathroom renovation in 2022. April was able to locate what I needed off my original receipt. April walked me to the correct aisle and called Harina (SP ?) Rosado for help getting the heavy boxes off the shelves and onto my flatbed.

This particular Home Depot was well organized and had friendly staff. The Lowe’s on Alamo Parkway is very trashed and disheveled and completely unorganized. Although this particular Home Depot is not close to my home, I prefer this one much more than the Home Depot that is less than 5 miles from my home specifically for the friendly staff like Jared Baker the millwork specialist.

I bought 15 bags of mulch the staff loaded it up in my trunk without any hesitation thank you so very much

The home Depot in my neighborhood normally has more choices than other DIY stores in my area! The people are always helpful and friendly!

College students/young adults with a good attitude and respect, as a senior it’s refreshing to come across young adults that are kind and a willingness to work

Christina L. Was great, awesome customer service!!!

Your company has friendly employees that are happy to be there and always ready to help the customer.

All the carts are wet because no one bothered to bring enough inside before it rained last night. Why? Then 3 workers are talking at the return area and no one asked if we needed anything - not our whole 20 minutes in the store did any employee say a word to us, even though 9 out of the 10 employees I saw did not appear to be doing anything. Checkout again 3 workers talking while I do all the work? Then the convenient exit door was locked and an employee said "the door is locked" I asked why he just said "I don't know". How about he finds out why the only convenient exit is locked? Then who is actually in charge of the store letting this door to remained locked? We were still having some light rain and having this door locked made my Wife, 2 young grandsons and I walk the long way around in the light rain. What kind of management do you have at this store? I think it was locked because of the the early morning hard rain that has now stopped. How about teaching management and employees to think sometimes!

The store was clean and neat and staff was very helpful and professional. Will definitely shop there again.

Love the options of plants and pots at this store for my garden needs. Dimah was so friendly and helpful all their associates are kind.

staff is always very helpful, friendly, shelves are well stocked

Dimah and Christina were very helpful.

Love this store! Can always find someone to answer questions when I need them. The store has a good layout to find what you need easily.

I rarely cannot find what I need at this location. This is a large store with a good selection. This store almost always has the materials in stock.

I recently found yslef in a bind for cas for a needed home project. I was goinf to pay cash Until "Christina" approached me at the checkout and asked me if I was interested in applying for a credit card. I was not to keen on it at first but she encouraged me to try any way. I was approved and was able to save $50 on my purchase and pay for the rest with my cash and now have a $5,00 credit card. Plus Homedepot no has a loyal customer thanks to Christina.

Joe in the electrical dept. really knows his stuff & Abby @ checkout was super helpful

I talked to a sales man and wanted to order carper to replace the carpet in my RV. We looked at pictures of the RV and floor plan so I could explain where the seams would have to be for the slide outs. a week later someone came out to measure the floor. He mentioned they do RV but not often only about 1 or 2 a year. Then the next day I got a quote. I noticed they did not put seams in for the slide outs. I discussed it in detail and they adjusted my quote to account for the RV slide outs. We could not apply my military discount without me going to the store. The following Saturday I went to Home Depot and spoke to Alejandro because Steve wasn't there that day. We finished up small adjustments and I signed a contract with Home Depot. The contract could be cancelled only in the first three days. So Saturday, Sunday, and Monday. Tuesday I called to get an estimate when they would be out so I could make sure I was there and not at a Dr appointment. The flooring guy whom I spoke to said it should be within 10 days to 2 weeks but he was gave me the extension number of the expediter and I should call him. I called and left a message. I get a call back telling me sorry they don't install in RV's. First off this is past the cut off to cancel the contract. Secondly everyone from start to finish when I paid for it knew it was an RV. NO ONE had a problem with it being an RV all the way up to paying for it. Now that I have paid for it and I am waiting for it to be installed I am told their contractor won't do RV's. This is just not acceptable!! At this point Home Depot should find another contractor that will install in an RV even if they don't do it in the future they should do it because they have already entered into a contract with me and should do it because they are committed to doing it. It doesn't matter that someone made a mistake and evidently it was a everyone that worked on this sale was making the same mistake, that they don't do RV's. But since Home Depot entered into the contract they should honor it.