Reviews for Bandera Rd #6547

Kevin in customer service was very helpful. We had multiple problems with cabinet that we purchased and Kevin took the time to get everything resolved.

I lost my house key and needed a replacement. I asked for assistance but no showed up to assist me for over 10 minutes. Finally, after asking a cashier for the second time to page someone over the intercom. Jason aka The Pro walked up and asked if I needed any help. This gentlemen was so polite and apologetic for the delay. He went above and beyond to help me with replacing my house key and he also checked on an item that I needed from his store. Thank you so much Jason..You really are a Pro.

To unlock a grill when I went inside to return it the 2nd manager said she was “stuck” with another customer and pointed to the right of the store but she came from the left side of the store so she finished with that customer and didn’t even bother to check on the one that had been waiting and never called anyone else to follow up. Cashier Alanni didn’t even bother to listen to me, neither of them even tried to apologize for the wait at all or the situation. Very frustrating to feel ignored when you’re face to face with customer service and they can’t even look at you

I went to visit the store to see if their customer service and product selection was better than my last visit. I was pleased with the product selection and price but not the customer service. I can only say I was very dissappointed.

I've never been unhappy with ANYTHING I've bought at Bandera Road Home Depot.

spent over $400 dollars and was happy to do so because of the customer service your employee Jerry Rodriguez provided

Salesperson was knowledgeable and professional. Directed me to the products that I needed and fit my budget. Even advised me on products that would not benefit my project.

From the disabled gentleman greeting me at the entrance, the sales associate who unlocked the cage so I could purchase some batteries, to Christine the cashier checking me out, the overall experience was a great pleasure.

I love Home Depot - But this one was by far the best at everything. Clean product areas. Clean and professional employees. Organized product shelves (fronted well). Yeah, enjoyed.

Since I was coming from out of town especially to shop at this Home Depot, I inquired about having an associate lead me through the many departments to save time. As it was, we spent a fast 3-1/2 hours shopping and accomplished the goal. Dianna, the Pro Services associate, made it happen for me. Thank you!

We go to this Home Depot almost every week and always have great experience. Customer service is two thumbs up!

bought a cub cadet zero lawn mower.

Bought a small backup fridge. Happy with it so far.

We recently made a carpeting purchase at this store and were particularly pleased with the great customer service. The flooring representative, David, was very helpful and even came in on his day off to finish the transaction. He also identified additional savings on the purchase, including a discount based on my veterans status.

Store overall is an outstanding example of how a Hardware store should be run. Great customer service provided by friendly staff and associates. Shelves are always well stocked and always someone to help with question.

They had so many items to choose from. I am very happy.

Can reach anyone on phone ,orders never get pulled for me on time management disappear.

We just left this Homedepot. We were searching for an item in electrical and asked an employee for help. He actually snarled at us. His answer was rude and short. And he pointed to us where to go. He didn’t help us at all. It was shocking and so disrespectful to have someone act like our question was such an inconvenience to him. When we asked the cashier up front who he was. We were shocked to find out that Ray G in electrical was the manager of the day. Yes, a manager of this store was rude and I mean RUDE to us. If that is their leadership; homedepot corporate offices need to reevaluate who is running their stores. Awful experience!!!

Bill the greeter was extremely welcoming and very knowledgable as to where everything was in the store.

I do not frequent this store often went to purchase a riding mower became a nightmare poor customer service and having to wait thirty minutes for the key and 40 minutes for a manger to unlock the mower.

The Home Depot on Bandera has an employee that goes above and beyond. Jason at the customer service desk has proven himself to be a true customer centric employee. With a bad situation Jason took the time to explain to me what the situation was and gave me options on how we could remedy our problem.

The place is neat, clean and organized. It is easy to find the things you need. What I like the most in this place is that all the staff are friendly, courteous and willing to assist you anytime. Check out is fast and there is always a friendly cashier to help you out as needed. I love coming to this store because of my pleasant experiences every time I shop here.

I enjoy shopping at store location #654 because of the convenient location; plus the store has everything I need. The store is very clean and the store employees are knowledgeable and very nice.

I would HIGHLY recommend the order/ pickup feature-the representative( IVAN) that Mans that desk is a wonderful young man. He will get your order filled and since you pay online- no wait walk in and pickup-and don’t be fooled with all the woman in the store- I needed a toilet on the third shelf-the cashier walked me back and she was already walkie- talkie back to another young lady chaining and flagging and a third young lady driving the lift down the isle and up 3 levels and was bringing the toilet down and flag girl keeping customers safe and the cashier with me loaded the toilet on my cart- I have DAUGHTERS- I was so proud that these young ladies were there to help me and FAST—GREAT TEAM- MY Home Depot

clean and staff are friendly and helpful

Christina was awesome!

I entered Home Depot through the Garden Center entrance on June 6,2021. I was shopping for Smart Plants. Two employees by the register were talking and so I stood back thinking they would pause and ask if I needed help, but they didn’t. So I went where I thought the plants would be, with other succulents but they were not. I went back and they were still visiting and I overheard one say to a third employee, “go help that customer.” I was struck by that comment…I’m kind of thinking that third employee was new. I finally pressed in and showed a picture of the plant to the man and he said, “If we have them, they’ll be over by the succulents.” There was no, “let me help you locate these.” I contacted my sister who had a difficult time finding them, as well, and she told me where to look …outside at the farthest end of the plant tables. That employee should have known the inventory or at least offered to help me find it. Even though that was an unprofessional experience…..I had the delight of the following….. I walked through the store to shop then check out. I’m a military dependent and I knew I’d need assistance towards the end of the transaction buying the Smart Plant. Sure enough, I hit the light for help and I stood barely a moment when I saw two employees helping someone else. The one young man, Sergio (or Serg) heard the sound for customer needing assistance and left his co employee to finish assisting that customer. He walked briskly over saying he was sorry about that wait and asked how he could help me. I proceeded to tell him I was a dependent and needed whatever code they put in to give my discount and complete the transaction. He confidently said, I can get that for you. Just as polite but professional as he could be. I asked him how long he worked for the company and he said just a couple of days. I was so impressed by the young man and wanted management to know Home Depot hired a keeper. There was not a manager available so a supervisor was called. Tea, yes, that’s her name, Tea, came and I shared everything. The young lady listened to my story and I told her I wanted Sergio to be recognized. She was also polite and professional and said she would pass on my comments. Then briefly called me back to show me on the receipt where I could send a comment on Sergio. The point I make to myself, for every few employees who aren’t up with customer service, there are many who made Home Depot shine. I wish Sergio and Tea success in their retail careers. Both should be recognized.

I was impressed with their customer service at this location, such professional and friendly staff! My trip to this location was pleasant and fast, I will definitely be returning!

Home Depot at Bandera Rd is my kind of store. As I was having my home build, I found all of my appliances and other tools I needed. Even at the present day I find almost everything I am in need for. The store is clean and the employees are there to assist customers in need.

The store is clean and very organize. The employees are very professional, knowledgeable and always ready to help! I was very happy purchasing the product I went there for.