Reviews for Bayshore #1211

This store is highly mismanaged. For a overall better customer experience and help visit the Levittown Home Depot or The Central Islip Home Depot, it’s worth the extra 10 minute drive. Lumber department is a mess nothing is labeled or in the write place the pic shows multiple pieces of plywood pulled out before getting to the correct priced piece.

Nestor was extremely helpful, funny too! He spent a bit of time with me helping me pick out the right fridge for what I wanted. We had a great comversationn

This store has a great supply of spring and summer plants. They have a lot of tropical plants at great prices.

Respect and feeling equal

Leo in the appliance depress wonderful. He explained everything and answered all my concerns and questions.

Shipment had to be delivered three times before I got my complete order.

I bought this a month ago and so glad I did.lol

I frequent this location for many different products. I am always greeted, given direction and advice. The associates seem genuinely happy there. Great vibe in the store.

The staff are less than friendly and lack basic knowledge of products to help customers make informed decisions. They are useless.

What a wonderful employee. Franz in Oaint was a pleasure to work with!

I was experiencing difficulties finding products. Home Depot Team member Hal noticed my plight. He introduced himself and asked how he help. Hal’s help got me the products I needed. He also recommended products that would enhance my project and or improve my productivity. God Bless Hal. He saved my day

Since I am not a fan of self checkout, your store really needs better cashiers, without the annoyed attitude when they actually have to work. Notice a definite lack of supervision. Why are employees down the isles on cell phones when they are clearly not helping a customer????

that is the most help you will get at this location

Very pleased with my items I bought

As I struggled to find the christmas tree I came looking for, a young girl who was working came to help me. She tried hard but could not locate what I was looking for. It said two were in stock so she kept looking. After no luck I decided on a different tree. She helped me get it into the cart and apologized for not being able to find what I originally came for. She was kind and very helpful.

Website showed they were 37 pieces available. Got to the store and they didn’t have any. Complete waste of time.

I had the opportunity to be greeted and assisted by an associate by the name of Lorri! She restored my faith in great customer service! In today world good customer service is hard to find. Great customer service is almost nonexistent! Lorri went above and beyond! Thank you Lorri! You the best!!

Package missing items not first time

I purchased one item on line and was able to pick it up quickly from the locker.

I really have only dealt with customer service. they are a great team. I feel they make efforts to be extremely helpful

Had this product and needed another. Like this product

I purchased a toilet bowl which was to be delivered. I received an e mail saying my item will be out for delivery on the scheduled date and a follow up e mail would follow with a 4 hr delivery window. Never received that e mail and when I received a message that I missed the delivery ( I was home and no delivery was attempted) I called the Bayshore store and was lucky enough to speak to Jaden. He solved the issues and I received my item as promised. Jaden went above and beyond to get my problem solved. By the way the delivery person ( not home depot) was the problem

Mary in Customer Service is excellent. Goes out of her way to help customers. The Best by far.

I wrote everything in my previous survey . Your customer service in Bayshore NY stinks hire people move people from an adjacent store do something there . I went to Bayshore yesterday and when the self check out machine would not scan the battle code on my spray paint I had to find a register with a person . Guess what I found one open in lumber that was it . That’s pretty pathetic.

While shopping for a gas range I was helped by the nicest woman named Jennifer DS she was very professional and knowledgeable a real pleasure to work with you need more like Jennifer thank you so much 👍👍👍👍

I must say that when I walked in I felt pretty lost as to who I can ask to help me out, seemed like everyone was too busy to have a conversation, but I bumped into Nestor and he went above and beyond to help me find the items I needed and unlock the locker so I could purchase my tools, and Sean B at the register seemed to be having a tough day and the 3 of us were able to toss a couple of jokes and made the best of the whole situation. These guys were some real hero’s.

good salesmen nestor

Store has no staff relying on self. Checkout with one person, overseeing them lines to get out

Nestor from Appliances is an amazing worker and prioritizes his customers! Nestor did everything to make sure the customers expectations were met and exceeded that will politeness and respect! Nestor is a great worker and I will absolutely be shopping at the Bay Shore Home Depot again

I can typically find what I need and the store is usually organized, however my last visit there was quite frustrating. While attempting to use a valid coupon (which I never used) the manager essentially said "its a one time use coupon" and dismissed my claim. 1) It was never used 2) This isnt the first time a coupon has not worked from Home Depot, after reading the fine print there was nothing stated which would have restricted the use of the particular coupon which was presented 3) Jim should come out and talk with a customer instead of having an assistant manager discuss the matter. While things are generally in stock, it does not help when things are locked up with no one to unlock them for purchase. While I understand that certain high value items are targets for theft, I dont understand why all those items are not just kept at the front for check out. Here is a walk through of trying to buy 12 gauge electrical wire. 1) Find someone who working in the department 2) They get paged 3) Wait around for someone to come 4) Immediately get escorted to the front for purchase 5) If you need to get additional things they put it to the side at one of the cashiers register. When you go to pay, have to wait for the exact person the cable was dropped off to. Heaven forbid that person went to lunch. The whole process is ridiculous. Even thermostat cable which is $20 is locked up.