Reviews for Castleton #2018

If you have a problem with Milwaukee batteries do not got to store 2018 they will most likely think you stole them and tell you your outta luck cause you couldn’t find your receipt and you bought more batteries anyways 12 year associate Robert terrible job on your part I’ll make sure I keep this one Robert

Ordered new carpeting for bedroom and closet and could not be any happier. We ordered Superiority II with a memory pad. We could not be more pleased with the carpet and Greygate color. The installation guys were amazing and did a superb job. Salesman was the best too, Jeff.

This store is full of patient and helpful employees! I like to take my puppy everywhere, so if I can buy something at Home Depot, that is where I go. The employees were so kind when my puppy picked up an orange flag and trotted down the aisle with it. She is always a very helpful puppy! I told them that she wanted a job and everyone was so kind to laugh at my corny joke! Love this store!

Always have a great experience when shopping at this location. Knowledgeable help, clean and easy to love around the store and a great selection of items. I wish they carried Govee lighting though.

Everyone friendly. I needed paint. Had a color in mind. Kyle helped me. Even the man at checkout took the time to acknowledge me. LOVE THIS STORE!

Staff was very helpful. Prices were reasonable.

We used Home Depot to remodel our master bathroom. We were told it would take 2 weeks maximum. The project was to begin in January 2024. We were not given a proper update until mid-February. Home Depot worked on our bathroom remodel off & on until June. The work was shoddy. The employees were unprofessional and not kind. The Home Depot customer service person promised to address our concerns post-project. When it was "completed" in June, Home Depot did *nothing* to work with us. We only shop at Home Depot for convenience and will NEVER recommend or use Home Depot for any kind service, consulting, or large purchase (ex. appliance). I wish there was a rating below Poor.

Listen this Home Depot store is one of my favorites. People are nice And always offer to help give you Knowledge! I spent 34 minutes on the phone with Home Depot’s customer support doing a price match And was pretty aggravated so I just went to the Castleton store in the Castleton store literally walked me through the process Within five minutes and I was on my way. Whoever I spoke to for doing a price match online should be fired, Very unfriendly and especially unhelpful!! The Castleton store is awesome! Highly recommend!! And the guy that is the store representative for Milwaukee Dudes awesome!

Special Order services in the past have been very good. Recently service and shipments have changed . The employees aren’t up to speed on have to navigate problem solving , as a manager had to be called twice to resolve an issue , which even then wasn’t fully resolved. ETA times from special are incorrect and were delayed more than a couple of days only to be incomplete. Credit from corporate customer service still hasn’t been issued.

Had a great shopping experience at this store. First, Kyle in the paint department helped me match a Behr paint I had purchased in the past. He was VERY efficient and patient with me. NEXT, I was greeted by a lovely lady named Pat at the checkout area. She helped me check out and was very pleasant. FINALLY, I want to mention that the store was clean and well-lit. I'm 74 and appreciate the help in getting my paint and checking out. PLUS the overall condition of the store -- the manager of this HD is doing a terrific job.

I bought big palm plants and they helped me wrap them to protect them from cold and not make a mess in my car- all were very willing and pleasant

Tried to return a Rheem water heater that was still under warranty, I had the original receipt and I talked to Rheem and got authorized to return the water heater. Took everything to Home Depot Castleton. They practically laughed in my face, all we can do is prorate it, that's our policy. They said, "Do you think we would replace that ?" All I wanted was an exchange. I called Rheem back again they said yes it should be a simple exchange. Home Depot was very rude and not helpful. I passed 6 workers no one said a word to me or made eye contact. Finally asked a worker in the plumbing department where a water heater pan was he pointed to me where to look that was all I got from him.

This store has what you need and the employees are great.

They are very well stocked and maintained.

Bought almost $9,000 in appliances and was treated like trash when the delivery team arrived at my home was very rude. Disrespectful, lazy and did not want to do half of what they were supposed to do. I would never purchase anything of this magnitude from a home Depot again until they replaced their delivery team, which is a third party delivery team. Absolutely horrible individuals to work with on the delivery team. Please do not allow them to come into your home. They will disrespect you. Talk to you like you're nothing and do half of the work

Greg and Rex are the best. They help me so much every time I come in

Needed a key cut out for my home. The employee who addressed me at the front was so courteous pointing me in the right direction. The lady who cut the key was absolutely helpful and kind. I was in and out in 10 minutes. Great experience.

I like shopping at the Castleton Home Depot. Everyone is friendly and helpful. Store clean w great lighting. A+++

Our experience was a wonderful because we had a fantastic salesperson that was incredibly knowledgeable Ron Downey. He was incredible. He should be rewarded. You need more people like that.

Great store, amazing staff and clean look. Very responsive.

Order stuff to be delivered. Half made it there. Took time off work to install. Disappointed.

I am handicaped and a nice young lady helped me scan my items (one was a 3 by 6 ft. sheet of plastic sheeting) at the checkout, I thanked her for her help!!! GREAT CUSTOMER SERVICE

The staff at this store seem to go out of their way to help answer questions and make every visit a good one.

Most of the employees in this store are amazing. They go above and beyond!

I bought a tool box and the handle broke. Per your policy i can exchange it for a new one. Justin an assistant manager would not honor the store policy and did not handle the situation in a professional manner. He was pompous and arrogant. He also wouldn't give me the name of the store manager.

The woman that was working at the Self-Checkout was very pushy and rude. She insisted on ringing up our items herself and when we came for the payment screen she tried to get us to apply for a credit card. We told her we were not interested and she became huffy and walked away. I am sick of being harassed to apply for a credit card every time I shop here. .

I came to the store and forgot my wallet and Angelica told me they were going to accept ApplePay soon. Until then, instead of needing to go home and return, she offered to pay for my items and I sent her money through Zelle. This was not necessary and was extremely helpful and welcomed!

Happy customers here. Prices appear to be fair. Ann

While there are precious few of them, the staff at this store are eager to help you navigate the store and super personable. I purchased 18 things from one end of the store to the other. When a staff member saw my list, he took a pen to tell me where to find every item. I left with a completed list that I likely would have left incomplete out of frustration. Definitely my new big box store!

Tamia continues to impress with her customer service. The entire store is friendly and helpful. Thank you!