#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(716)635-0425

Rental Center

(716)635-0400

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4139 Transit Rd

Williamsville, NY 14221

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 610 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (610)
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Showing 1-30 of 610 reviews
Always helpful staff
From paint to windows to appliances I have always had helpful, knowledgeable staff help me.
by
    • Recommended
    Nice clean stocked store
    This by far is the best home depot in the area
    by
      • Recommended
      Great customer service!
      I would like to recognize Nina who works in the garden center. I needed help in the paint department and she was the first employee I saw. She really searched to find what I wanted and wouldn't let me leave until she did! You are lucky to have her as an employee!
      by
        A+ store
        Clean, friendly, and an overall great experience
        by
          • Recommended
          bad delivery company
          I purchased products and had scheduled delivery times for specific (10am to 2 pm) reasons but the delivery company had different plans. The 1st delivery delivery company contacted me directly and told me they will be delivering outside the scheduled time I expressed not to do that I will not be there . They delivered it anyway left product outside unsecured. The delivery company had to make a second delivery contacted me again the same day of the first delivery and told me they would be making my delivery first or last of the day I said no I won't be there scheduled time again 10 am to 2 pm they delivered before 7am despite my request not to and scheduled time. What good is making defined times when delivery company does what they want and both times product is outside and it rained unsecured I'd like to speak to someone further up the ladder to this experience. I spoke to the pro counter manager and he did what he could and it made no difference to the delivery process on either delivery they did what they wanted period!!!!!! The employees at the store were great but made no difference.
          by
            Excellent
            This Home Depot location has experienced employees who are friendly and helpful.
            by
              • Recommended
              Great staff
              This location have a friendly and helpful staff. They always have what I need for any project
              by
                • Recommended
                Purchase and Customer Service
                We recently purchased a NG grill & conversion kit with the pleasant help of Jim in grills and Reese in Customer Service. Both were enjoyable & knowledgeable in their specific job. Jim even checked the actual inventory to make sure it was in stock. We came back 2 days later to order the grill, assembled and delivery to our home. Enjoyed the purchase of the grill with the joyful personality of Reese. Both deserve credit for a job well done and should be congratulated. Would come back to to this store for the treatment by the personnel.
                by
                  • Recommended
                  Great Store
                  I absolutely love this Home Depot. They always have everything that I need in stock. The order pick up process is also really easy and I love that they have the drive up to. I also really appreciate how neat and organized the stores and I always enjoy shopping here and I come here very frequently and I would highly recommend it.
                  by
                    • Recommended
                    Friendly
                    Unlike most big box stores Home Depot employees are very friendly and willing to help. Can’t remember the last time I was greeted at the door and was said goodbye as I left.thank you Home Depot.
                    by
                      • Recommended
                      Coupons
                      Coupons you get via email or standard mail only apply when they want . Or they are misinformed about the policies...
                      by
                        • Recommended
                        Excellent employees
                        John was extremely in helping a number of products throughout the store
                        by
                          • Recommended
                          Great experience
                          Jake was excellent in management
                          by
                            • Recommended
                            Power hand tool department: awesome customer service
                            The employee in the above department on this day really went out of his way helping me to purchase a Ryobi multi tool combo set. I was going to buy the tool and battery/charger separate when he explained Ryobi had a BOGO holiday sale !
                            by
                              • Recommended
                              Typical Home Depot facility .. Great.
                              Products purchased were in stock and located where Home Depot App described.
                              by
                                • Recommended
                                Great store!
                                I've purchased several items many times and will continue to do so due to the competence and willingness to help of their employees!
                                by
                                  • Recommended
                                  Powerful little saw
                                  Dewalt dcs561b Great tool for quick cuts. Comes with guide for straight cuts. Easy to use with no setup
                                  by
                                    • Recommended
                                    Great store
                                    I shop at HD often and I am always satisfied with the store condition, inventory and prices.
                                    by
                                      • Recommended
                                      Lack of help
                                      I’ll never get the time back I’ve lost looking for help from retrieving high up on the shelve boxes ect or just a question! Get your act in gear Home Depot!!
                                      by
                                        Great store
                                        Great place for a Milwaukee Tools addict like myself! Find my choice of tools and stuff I want (don’t need😅) with ease! Great prices too….!!
                                        by
                                          • Recommended
                                          Self checkout
                                          Young punk who works there was clearly not helping the elderly with the machines. Very rude plus he was on his phone every chance he got while I was struggling trying to cash out myself.
                                          by
                                            Ruth was very helpful.
                                            We needed to have Ruth paged as there was no one in the appliance department to help us..
                                            by
                                              • Recommended
                                              Wonderful staff
                                              Norm and Sue were so helpful
                                              by
                                                • Recommended
                                                Great displays
                                                Bought a new grill and Amy (the store manager) helped us and was super helpful and pleasant. Nice job Amy on keeping such an organized store
                                                by
                                                  • Recommended
                                                  No check out no go
                                                  Please have a check out clerk
                                                  by
                                                    Great customer service
                                                    Dave was awesome at the service desk, helped us immensely in placing the microwave order and getting the price adjusted
                                                    by
                                                      • Recommended
                                                      poorly lit and dingy looking
                                                      Was there a couple of times recently. Had a hard time finding someone to help us in the department we were at.
                                                      by
                                                        My favorite store.
                                                        I always find what I want at this st ok re
                                                        by
                                                          • Recommended
                                                          Always a Great Experience at This Location
                                                          I think there is excellent management at this store. Employees are always friendly and helpful here and seem to enjoy working at this location. Not that other locations are not good but I have noticed employees here go above and beyond to help customers and make them feel welcome.
                                                          by
                                                            • Recommended
                                                            Superb Employees
                                                            After asking a question, the employee I was dealing with was friendly, helpful, informative and willing to spend all the time I needed for input and suggestions.
                                                            by
                                                              Showing 1-30 of 610 reviews

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