#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(716)635-0425

Rental Center

(716)635-0400

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4139 Transit Rd

Williamsville, NY 14221

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 610 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (610)
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Showing 1-30 of 610 reviews
Definitely going back!
I had such a wonderful experience today. The staff were knowledgeable, helpful and so friendly! I will most definitely be shopping here in the near future!
by
    • Recommended
    Extra effort saved the day!
    I wish I new his name. He found the remaining bottle of the stuff I was looking for. It was tucked way in the back of the shelf hidden behind a different bottle that was placed in the wrong spot. Kudos to that rep! He saved me an extra trip and saved the sale for HD!
    by
      • Recommended
      A Home Depot with a special feeling
      This Home Depot on transit road is my favorite one to shop at. It just seems more family friendly to me and the employees are really nice
      by
        Gary is an excellent worker bee!
        Gary approached me, walked me to the item i was looking foor, and went out of his way to climb up and retrieve it for me. I am impressed with his helpfullness.
        by
          Excellent service in plumbing department!
          Mohammed in Plumbing did an excellent job with my black pipe order. I had a large and very specific need for black pipe. He cut and threaded the black pipe in very quick fashion, and saved me a ton of time. Look for him in the Clarence store if you need anything from plumbing!
          by
            • Recommended
            Customer service
            Great customer service
            by
              • Recommended
              Best home improvement store in the area.
              So helpful and very well stocked. They are always pleasant and willing to help. Hats off to Dave who is happy to help load my car as I am disabled.
              by
                • Recommended
                The People
                I will make this short and sweet. The People at this store are the best in the industry and it's a pleasure to know them. They make my job very easy, and I've known several people like Maggie and Dave and Marlene at the pro desk seemingly since the store opened 27 years ago ( I think it was 27). Mike in millwork, Dave in lumber and I know Gene retired from tool rental but a great guy that worked hard every day. Thanks to all these folks!
                by
                  • Recommended
                  Not enough Handicap Scooters
                  Overall I like the Store. It seems to have good Inventory and the Sales People are very helpful. The only thing that bothers me about going to this particular Store is that they only have one Handicap Scooter. Topically it's being used by someone else or the Battery is half dead and you just have to leave it were it died and start walking. The Walden Ave store has 4 of them, it's a little farther but a butter choice to be assured of a Scooter.
                  by
                    • Recommended
                    Refreshing experience!
                    I was asked if I needed help right away and Hailey did just that. Very mature and professional. Wish there was more like her in general.
                    by
                      • Recommended
                      Kitchen design
                      Michelle and Rick were very helpful in the design of our kitchen, providing suggestions and ideas for a DIY kitchen.
                      by
                        • Recommended
                        Great experience
                        The employees were super helpful and knowledgeable and my cashier David was really nice, we don't see this very much anymore and it was nice to see smiles and people willing to help me!
                        by
                          • Recommended
                          1 found this review helpful
                          Thank you Martin and Kaitlynne!!!
                          We had the best experience at the Transit Road location! We met Martin in flooring and not only did he walk us through all the options with flooring, but then took us everywhere else we needed to go to get items. Amazing Customer Service. He helped us sign up for a HD CC and then Kaitlynne helped make sure everything was correct and checked us out explaining all the details of the store delivery and pick up. We could not have asked for a better experience than what we had!! Thank you!!
                          by
                            • Recommended
                            Friendly and Helpful Staff
                            The people working at this Home Depot are very friendly and helpful. We were assisted by multiple members in finding all the things we needed to install a new fan.
                            by
                              • Recommended
                              Some great employees
                              Was buy a washer and there was a gentleman named Antanie who come over and introduced himself and helped through the whole process.
                              by
                                • Recommended
                                Hire Cashiers
                                I hate self checkout and now that you completely removed cashiers I will go to Lowe’s.
                                by
                                  Mohammed in electrical dept very helpful
                                  Found everything I needed to finish a project
                                  by
                                    • Recommended
                                    Return of Damaged item
                                    I ordered an item to be delivered and upon opening had some damage. I returned it to Customer Service and Anjula was very courteous, professional, efficient, and friendly. I will return to this store.
                                    by
                                      • Recommended
                                      Favorite store
                                      I love the Pergo Flooring I purchased
                                      by
                                        • Recommended
                                        Great help in Paint dept
                                        Joe Blake in paint was very professional and helpful. The knowledge that he shared help me make my selections quickly and I appreciate it.
                                        by
                                          • Recommended
                                          Home Depot Trip
                                          We bought a Xmas tree and was pleased with the selections they had. The second tree we opened is the one we took.
                                          by
                                            • Recommended
                                            Awesome employee help
                                            Everyone was very nice. If we needed help there was plenty.
                                            by
                                              • Recommended
                                              Great service
                                              My husband bought a heated vest and is looking forward to wearing it. The interaction that we had with the Home Depot employee was wonderful. He was not only helpful but had my husband try on the vest and helped with the battery pack placement and use. Thank you Christian. Keep up the good work!
                                              by
                                                • Recommended
                                                Great service
                                                Mohammad has the best customer service
                                                by
                                                  • Recommended
                                                  Great customer service
                                                  Came home from work to find my freezer head broken down all my food was getting warm I rushed to Home Depot to buy a deep freezer the associate is named Tony he was fantastic he helped me get a deep freezer out to my truck helped load that in and was so kind and courteous
                                                  by
                                                    • Recommended
                                                    Customer Service
                                                    I returned an old item with the receipt & and the customer service representative was excellent. David was friendly, knowledgeable & professional. He resolved my problem in a few minutes & I received an in store credit.
                                                    by
                                                      • Recommended
                                                      Provides best customer service
                                                      This store has the best employees especially Nikki the sales cashier/flooring specialist who helped us for 4 hours to proof read and submit our order so there is no room for error.She is so hardworking that I was amazed and would definitely want to go back to that store again because of the pleasant service she provided us
                                                      by
                                                        • Recommended
                                                        Not like it used to be
                                                        Depot used to have experts working there. Now they're just workers.
                                                        by
                                                          Best employee ever
                                                          Sara was wonderful!!
                                                          by
                                                            • Recommended
                                                            Plumbing Problems
                                                            A associate named Muhammid helped me ou with cutting a pipe and what to do with the left over piece. He was very helpful and kind
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 610 reviews

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