Reviews for Dearborn #2757

Drywall was purchased for a demo job.

Some people have said disparaging things about various Home Depots but THIS one is GREAT.

I purchaseId a combo grill online and chose to have it assembled, since it was free. Big mistake. The home depot chose the Dearborn, MI store to assemble it since they had two in stock. Well, they managed to damage both of them so they weren't able to ship either one. They also never updated me on this matter besides that the delivery was missed. I spent days texting, emailing and on the phone with customer care since the store doesn't answer their phone and if they did, I was on hold forever. I was able to get $100 for my troubles from customer care. The store finally delivered my grill but unfortunately, it was the wrong one. After more days dealing with customer care, they picked it up and the store finally called me and said all they could do for me was issue me a refund. This was three weeks after I ordered it online. I had to go to the store to get my refund and return the grill cover I also purchased. It was like one big party in there with employees srandind around a register that had doughnuts. What a mess. Besides not getting my grill and that $100 discount, the only thing that came out good out if this is that they refunded my money in cash even though I paid in gift cards. So that was cool. One advise I have is that if you purchase a grill from the home depot, don't have it assembled, if you can, because it might be a negative adventure...

Great customer service

Everyone has an attitude with some getto nastiness mad at the world

I purchased a garage door opener almost a month ago, and I am still waiting for it to be installed. I paid for everything and I am disappointed at the time It is taken to get it installed..

Title says it all other than next to impossible to get help

Good service very helpful knowledgeable people

I went yesterday there to make a copy of my key. I found an employee who was making keys for a customer. When he is done i asked him to do one for me he refused i said it onlt takes couple minutes. He got very mad and yelling in front of other customers. This unprofessional and the managent should train their employees on how to respect customers.

To the Home Depot Dearborn Family. Y’all Rock. Thank you guys for making all my visits to this location pleasant.

Definitely could use a lot more staff

I had a wonderful time at the Dearborn Store the day before Mother's Day

They have the rudest check out people ever! The personnel out on the floor are extremely polite and helpful. But those checkout people are extremely disagreeable and indignant.

Cane looking for ion Duracell batteries. Nobody even tried helping me look for the batteries. There were batteries on top of battery display in boxes....Better Customer Service is required for everyone and everything. Batteries are included as well. God Bless Happy Easter

I prefer this Home Depot

An associate named Walter went above and beyond to find me the item I was shopping for

The store staff was awesome. Ramierz provided great insight on a tree purchase 2 days before Christmas, showed me how to disassemble and reassemble it, and while I was checking out, he even had my keys cut for me and waiting by the time I loaded everything in the car. You definitely have a return shopper because of the awesome staff and their great customer service. Thank you for helping me bring holiday joy to my mom!

Overall a good experience went for paint was attended in a fast and attentive manner. Had to return because I got the wrong paint. The wait time for returning items can be better with more people. Not the employees fault at all. the people attending are polite and made everything so easy. Keep it up

Lori was terrific at assisting me 👍🏾

Services here are exemplary, it is a place to shop in.

great store to shop at!

Once again this location has made an easy day terrible. Do not herd all customers into employee assisted checkout, make 2 different lines available one fore self checkout and one for assisted checkout. Would make everyone's life less frustrating

The leader of the store does not show good leadership. Marc ran the store better as Laymon does not seem to care how the store is poorly ran.

I purchased several items from the store. I needed some help selecting my items. Employees were very helpful and friendly.

I placed the order a while ago. For outside project. With vinyl siding, my parts were delivered sporadically. In Increments with missing parts from my order, wrong parts in place of the correct parts order. This has been ongoing for weeks. Dates constantly changing For delivering which delays my project. No one ever came to pick up the incorrect parts. So that I can get my refund, so I had to Shove parts and to my little car. And drag them back to the Dearborn store. After doing so I get the customer service woman by the name of I Yana. Iyana never greeted me. She was being dismissive and rude talking. 2 other employees instead of addressing me as a paying customer who spent probably close to, tens of thousands of dollars on various projects throughout the course of a couple of years at home depot. When she paused from talking so much. I asked was she ready, she said. I've been ready, I said okay, you were talking.so I asked. Could you go by my phone number? While I find my receipt? She said you can type your phone number in. I stopped looking for my receipt and type my phone number in. Ahh, it wont let me do that so I give up my ID oh, that wont-work you gonna have to put your card in? No, she said swipe your card. So I found the card that I thought are used for the order. She walked off. Oh, that wont-work. And then start talking to another employee. She tried to scan the parts now. She's scanning the parts that were incorrect. My receipt doesn't have the incorrect parts on it. Of course, it only has to correct parts that are ordered. So now since I've been calling constantly. To this location for weeks, 45 minutes on the phone at a time. Put on hold for longer. Shifts begin to change and no one, not even the manager of the store address my issues. Some of the women part of customer service. I believe worte many notes to the manager. This is why I spoke to ayanna and said, can I see your manager? "What would you need to see my manager for she asked." why are you question your customers? I said this has been an on going problem with my order. Many issues well, I'm a customer service. Blah, blah, blah, blah, blah, blah, blah, blah. Okay, is there anything noted concerning my order? Cuz she already scanned it, and all this stuff she began to ask me. Do you know who the distributor wore was? What stored distributed parts? I don't know so I asked for her manager 4 times then I had to become Stern because it was not getting through her head, On how to tackle this issue once again? I said I need your manager she throwing her hands up in the air can you go stand over there? Please beautiful because...I can call her. I'll help the next customers called the next customer. Being very dismissive of me as a customer who's already paid and been dealing with these issues with this order for weeks. Which add insult to injury. I never matched her energy even though she was being very Condescending and dismissive. I steped to the side and started to record. Probably some of the conversation that was being had. Because it seemed like she was stalling and trying to hold me up even the longer from the completing my project. I caught while I was standing to speak to. The manager never showed up at least the manager. I spoke too the voice didn't match the voice of who's did actually show up.If that makes any sense. Iyana also lie on me and said that. I scream for a manager that never happened. I looked at her and said screaming, okay? However, there are a few good employees. There that I had great encounters with the initial one. That made the order with and believe his name was Demetrius. Another guy by the name whose of Hussein who noticed me on hole for 45 minutes and went above and beyond to correct my order. And the final person is Hiba. She was wonderful and understanding. You won't see me up in that home depot spending any more of my money or wasteing any of my time at that location. If I see that woman ayana at any other location. I will be hesitant to spend any of my money there. Her lack of respect for me and the way she spoke. Just add it insult to injury.

I have been shopping at this home depot for as long as I have lived in my home, 26 years. It is my goto store and I have never had any issues shopping here.

So happy with this products

I was looking for something that wasn’t on the shelf, I asked one of the employees to help find it, and they did it.

I brought alot of electrical appliances frome home depot and are amazing.