#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(562)776-2184

Rental Center

(562)776-2180

Store Hours

Mon-Fri:
5:30am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

7121 Firestone Blvd

Downey, CA 90241

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Customer Store Reviews

  • 4.4 out of 341 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (341)
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Showing 1-30 of 341 reviews
The Downey store is very clean and clean. All of the HD staff there are friendly and very helpful...
The Downey store is very clean and clean. All of the HD staff there are friendly and very helpful. I go there for every home repair jobs and shop for various items and sales.
by
  • Verified Purchase
  • Recommended
Employees are helpful and courteous.
Employees are helpful and courteous.
by
  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
Most of the customer service in ALL Home Depots is pretty AWFUL but the Downey store was a bit wo...
Most of the customer service in ALL Home Depots is pretty AWFUL but the Downey store was a bit worse because I had some wood cut in the lumber department by one of your associates and once I got it to the job, realized the cuts were not even measurements. Needed 4, 14” cuts and got 14ish cuts. (Cuts varied from 12 3/4” to 14 1/2”) So annoying since it took about 30 min to find someone who could help me that was permitted to use the electric saw.
by
  • Verified Purchase
great store friendly employees
great store friendly employees
by
  • Verified Purchase
  • Recommended
Lost 7.97 plus tax
Lost 7.97 plus tax
by
  • Verified Purchase
We had a great expierence, especially with one of your cashiers, His name is Brian. The tallest g...
We had a great expierence, especially with one of your cashiers, His name is Brian. The tallest guy who works for you. He had a great Big smile on his face, and he was very helpful, Keep him forever. We will deffinately be coming back.
by
  • Verified Purchase
  • Recommended
The store was clean, and easily to walk. The associates are very friendly, and I found the articl...
The store was clean, and easily to walk. The associates are very friendly, and I found the articles looking for.
by
  • Verified Purchase
  • Recommended
Not many home depots around, some employees are nice. Nancy is great! However those girls at cust...
Not many home depots around, some employees are nice. Nancy is great! However those girls at customer service are HORRIBLE. Do not send your parents alone they will turn them away and tell them to call the 1-800 number instead of helping you in store. Very disappointed and during the holidays too. Those girls need to find a different job since they hate theirs so much.
by
  • Verified Purchase
customer service personal, very helpful
customer service personal, very helpful
by
  • Verified Purchase
  • Recommended
Overall a great store.
Overall a great store.
by
  • Verified Purchase
  • Recommended
Store has everything I needed. Today everything was everywhere in the store. It needed to be more...
Store has everything I needed. Today everything was everywhere in the store. It needed to be more organized. Everyone here in the Downey store are always helpful and friendly. Thank you DOWNEY STORE!!
by
  • Verified Purchase
  • Recommended
I ALWAYS BUY AT THIS STORE, I FIND ANYTHING I NEED IT IS VERY CONVENIENT AND COMPLETE.
I ALWAYS BUY AT THIS STORE, I FIND ANYTHING I NEED IT IS VERY CONVENIENT AND COMPLETE.
by
  • Verified Purchase
  • Recommended
Very nice remodeling in store. I can see the new technology that is coming even more. People is w...
Very nice remodeling in store. I can see the new technology that is coming even more. People is what makes a huge difference anywhere. Downey Home Depot. Keep up the good work.
by
  • Verified Purchase
  • Recommended
Great store, employees have good knowledge of the store and they rock on service, I would HIGHLY ...
Great store, employees have good knowledge of the store and they rock on service, I would HIGHLY recommend.
by
  • Verified Purchase
  • Recommended
Friendly staff , Easy location of products, Very convenient parking lot
Friendly staff , Easy location of products, Very convenient parking lot
by
  • Verified Purchase
  • Recommended
Store was clean and the employees friendly and helpful
Store was clean and the employees friendly and helpful
by
  • Verified Purchase
  • Recommended
Love this store close to my house. Great people working in the store also.
Love this store close to my house. Great people working in the store also.
by
  • Verified Purchase
  • Recommended
I love Home Depot! Such knowledgeable employees and well stocked
I love Home Depot! Such knowledgeable employees and well stocked
by
  • Verified Purchase
  • Recommended
Ibana in the blind department is very knowledgeable and great customer service.
Ibana in the blind department is very knowledgeable and great customer service.
by
  • Verified Purchase
  • Recommended
good store and very organized.
good store and very organized.
by
  • Verified Purchase
  • Recommended
Easy in and out. If you purchase a HD warranty be SURE to ask for the paper work and instructions...
Easy in and out. If you purchase a HD warranty be SURE to ask for the paper work and instructions on how to register. Non-refundable and void after 7 days without registering. Get what you pay for.
by
  • Verified Purchase
  • Recommended
Clean, large parking area, friendly employees that are knowledgeable
Clean, large parking area, friendly employees that are knowledgeable
by
  • Verified Purchase
  • Recommended
As usual, I had to hunt down a sales associate for assistance. I needed a halogen bulb replacemen...
As usual, I had to hunt down a sales associate for assistance. I needed a halogen bulb replacement for a reading lamp. However, once I managed to find someone, a nice and pleasant experience all around. Polite and friendly service. \ I also took a walk down the detergent aisle and IMMEDIATELY, two young sales women asked if I needed help. Proactive attitude. Loved it. Perhaps I reminded them of their mom... hahaha. But seriously, that is my main pet peeve with HDs, not enough sales people.
by
  • Verified Purchase
  • Recommended
Enjoyed the shopping experience and will go back again for more storage supplies
Enjoyed the shopping experience and will go back again for more storage supplies
by
  • Verified Purchase
  • Recommended
I always find everything I need. Employees make you feel welcome and care enough to help you find...
I always find everything I need. Employees make you feel welcome and care enough to help you find and locate whatever you are looking for. Always with smiles and checking on you while you are shopping
by
  • Verified Purchase
  • Recommended
You have so many employees with their name tags and orange aprons. Yet none of them try to help y...
You have so many employees with their name tags and orange aprons. Yet none of them try to help you out even if they see you wondering around lost. And if some trysts to help they send you the wrong way. Sad..
by
  • Verified Purchase
the store was very organize and the associates were friendly and attentive.
the store was very organize and the associates were friendly and attentive.
by
  • Verified Purchase
  • Recommended
I spend a lot of time at home depot for weekend projects. Today I was overcharged as the cashier ...
I spend a lot of time at home depot for weekend projects. Today I was overcharged as the cashier charged more than one item multiple times.
by
  • Verified Purchase
EVERY TIME I ASK THE CAHIERS OR THE PEOPLE IN THE HALL WAY WHERE TO FINE A ITEM THERE ALWAYS DIRE...
EVERY TIME I ASK THE CAHIERS OR THE PEOPLE IN THE HALL WAY WHERE TO FINE A ITEM THERE ALWAYS DIRECTING ME TO THE RIGHT AISLE. STORE IS CLEAN, CUSTOMER SERVICE AWSOME..
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 341 reviews

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